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Lexus Escondido

Escondido, CA

4.5
861 Reviews

1205 Auto Park Way

Escondido, CA

92029

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861 Reviews of Lexus Escondido

March 06, 2022

Great customer service great communication, in a short time we where out of there dealership. We will love to come back or send referrals. ♥️♥️♥️ More

by Daniel D Suva & Maria L Silva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Boone, Andrew Wells
Mar 09, 2022 -

Lexus Escondido responded

Hello Daniel D Suva and Maria L Silva, Thank you kindly for sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 06, 2022

Escondido lexus Clean , confort and amazing customer service Emiliano very friendly ,waiting in the bar was very agradable until good news More

by BALIPG15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emiliano Barajas, Andrew Wells
Mar 09, 2022 -

Lexus Escondido responded

Hello BALIPG15, Thank you kindly for sending us your feedback. We are happy to know that Emiliano took exceptional care of you and our team here is professional and helpful and we look forward to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 05, 2022

First and foremost is the customer service. Representative make sure I understand the follow up maintenance . 100% satisfied. More

by JOYLOK
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Mar 09, 2022 -

Lexus Escondido responded

Hello JOYLOK, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 05, 2022

Didn’t have to wait . Everything was on time . Good customer service . Get the loaner right away More

by manugill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Alvarado
Mar 09, 2022 -

Lexus Escondido responded

Hello manugill, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 05, 2022

Excellent and fast service! I really appreciate the food coupon and hybrid car rental as well! More

by tmtroke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaynah Anderson
Mar 09, 2022 -

Lexus Escondido responded

Hello tmtroke, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 05, 2022

Great experience with Adam when he checked me in. .He seams very knowledgeable and able to explain in simple words how things work. One thing I was very disappointed with was the lady ( can’t remembe More

by ADAHLERUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Mar 09, 2022 -

Lexus Escondido responded

Hello ADAHLERUP, Thank you for taking the time and sending us your feedback. We sincerely apologize for the inconvenience at the Loaner desk, we are improving our processes and value your feedback and take it seriously. We hope to be able to work with you in the future and look forward to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 05, 2022

When I arrived I was immediately greeted by a service employee. They very politely told me I did not have an appointment when I had indeed made an appointment two days prior. The staff was very helpful More

by Carolyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Mar 09, 2022 -

Lexus Escondido responded

Hello Carolyn, Thank you kindly for taking the time and sending us your feedback. We sincerely apologize for the mix up and happy to know that Matt took great care of you and was helpful and we look forward to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 05, 2022

Great dealership. Superb service department. I actually enjoy taking my car in for a service. I also very much enjoy looking at the art work and fabulous coffee! More

by joannedeltra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Alvarado
Mar 09, 2022 -

Lexus Escondido responded

Hello joannedeltra, Thank you for taking the time to send us your feedback. We are happy to know that our team here is professional and helpful and we hope to serve you in the future as well. Thank you for choosing our dealership for your service needs. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 04, 2022

Great service, Anthony was courteous and kept me informed of status of service.Nothing negative. More

by Jim.heidrich1453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Mar 04, 2022 -

Lexus Escondido responded

Hello Jim, Thank you for taking the time to send us positive feedback, we sincerely appreciate it. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 04, 2022

Exceptional service! I always find them customer focused. I have been coming here for over seven years. More

by eichlertr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Mar 09, 2022 -

Lexus Escondido responded

Helo eichlertr, Thank you for taking the time and sending us your feedback, we sincerely appreciate you being a loyal customer. We are happy to know that our team here is professional and helpful and we look forward to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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