Lexington Toyota

Last week I bought a RAV-4 from Lexington Toyota. Jillian was my salesperson and she was amazing. She was super knowledgeable and helpful without being pushy. She really made the process of buying the car ea was my salesperson and she was amazing. She was super knowledgeable and helpful without being pushy. She really made the process of buying the car easy and I highly recommend her as a salesperson. The dealership had a nice family feel to it. Everyone was very nice, Jillian's brother Joel also works there and he too was helpful. More

Consistently excelent Year after year I have enjoyed well coordinated, well communicated, and efficent service from the service team at Lexington Toyota. I've come to trus Year after year I have enjoyed well coordinated, well communicated, and efficent service from the service team at Lexington Toyota. I've come to trust what they recommend and always drive away with the work fully done. I have driven many different types of cars over 35 years and no service experience has ever been better than I see with Lexington Toyota. More

Worst buying experience – beware purchasing a used vehicle First watch out for the stock photos they post and not pictures of the actual vehicle. This dealer sells used vehicles at full retail price but the bu First watch out for the stock photos they post and not pictures of the actual vehicle. This dealer sells used vehicles at full retail price but the buyer must take delivery of the vehicle, as if the customer is buying a wholesale vehicle. Many of these vehicle’s should not get the full Excellent condition asking price they post but only get a Good condition price from the buyer, which would reduce their actual asking price. I will also suggest that used vehicles they sell should be ozoned (ozone generator) before delivery to the customer because of the COVID-19 pandemic and for unpleasant cigarette smell that they tried to cover in the vehicle that I purchased. I purchased a 2-year-old vehicle for close to $40,000.00 with less than 20k miles that did not show any minor paint defects on the exterior because it was very dirty when I took it for a road test and the interior was also dirty and they promised that it would be detailed before delivery. I met them for the delivery 4 days later and when I saw the vehicle I told them to take it back to the dealer, seeing how bad the vehicle looked (it would have looked better if they had put it through a car wash) but chose to take delivery because I had already taken the day off to take delivery and they also told me that it would be resolved. Yes, it seems like you are forced to take delivery of the vehicle, so you do not have to go over it again. Sales person was able to schedule me to go back a week later, so I went back a week later and dropped the vehicle off in the morning , once again taking my time from work to bring the vehicle back to the dealer and when I went to pick it up in the afternoon the same day the vehicle was still not up to my standards or many other people’s standards. The detail was bad and the paint was still rough for a 2-year-old vehicle. They were supposed to wash the vehicle and use detailer’s clay to remove all surface particulates stuck to the paint, then remove the many scratches with compound which they did not do completely because they did not even touch the roof or use the compound to remove the surface scratches throughout the whole vehicle. Only certain scratches were buffed out. They will then need to wash the vehicle again, dry it then polish and then wax (3 steps – compound, polish and wax- obviously not done). This dealer has no concept of what is required to detail a vehicle before delivering to a customer. If they can get away with delivering the vehicle in the worst condition possible as if they were selling a wholesale car to the customer they will, as long as the customer does not complain. The interior was not cleaned up either. They just vacuumed the vehicle that was required to be at least shampooed and that was obviously not done and also the headliner was also dirty and I took pictures after their second attempt to get it right and still they were a BIG FAILURE. It does not get better-windshield had sap and other stuff stuck on it and not removed and all the glass was dirty inside and the engine compartment still had yellow pollen everywhere underneath the hood. I told them that it would take up to 5 hours to get a 2-year-old vehicle detailed and they seemed to think that it could be done in an hour or two (salesperson). These people are a joke when it comes to knowing anything about selling used vehicles at full retail price but expecting customers to accept them as if the customer is paying wholesale price. They are really bad at delivering a clean and detailed vehicle. Truly a bad concept for a Toyota dealer. More

THANK YOU!Very good cars at a great prices. Just want to THANK YOU! Very good cars at a great prices. Just want to say thank you to Mr. TIMOTHY DALEY - (Sales Manadger) and Mr. BASH TURAY -(Salesperson), fo THANK YOU! Very good cars at a great prices. Just want to say thank you to Mr. TIMOTHY DALEY - (Sales Manadger) and Mr. BASH TURAY -(Salesperson), for the professional attitude. More

I had to buy a car during the pandemic and shutdown so I could get to the hospital to work. Tim Daley made the whole process work for me, all over the phone, internet, and more than 6 feet apart! He deliver could get to the hospital to work. Tim Daley made the whole process work for me, all over the phone, internet, and more than 6 feet apart! He delivered paperwork, we negotiated on the phone, and he dropped off my car in the driveway. His flexibility, attention to detail, and customer service were amazing. I am a first time customer with this dealership, but will be coming back. More

With All Due RespectTo Whom It May ConcernA couple of With All Due Respect To Whom It May Concern A couple of weeks ago I brought my car in to Lexington Toyota in Lexington, Massachusetts to have some With All Due Respect To Whom It May Concern A couple of weeks ago I brought my car in to Lexington Toyota in Lexington, Massachusetts to have some work done. My car is a 2005 Toyota Highlander with a little over 246,900 miles on it. The car still runs well with the help the of Lexington Toyota Service Department. In particular - I want acknowledge the continued good service and attention to detail of Mike Powers. I’ve been working with Mike Powers for a number of years. I always feel like I have an advocate for my Highlander at the Shop. Mike has taken the time to understand my situation better than most. I am a retired Massachusetts Public High School Environmental Science of twenty-five years, with a limited income, which is why I’ve tried to keep my car running and in good shape all these years. At some point when I’m ready to purchase a new vehicle, I will be shopping at Lexington Toyota because of Mikes attention to detail and honesty. Sincerely Charles Saulnier II More

Just purchased a new 2020 Prius Prime to replace a 2007 Subaru (for which they gave me a very fair trade-in allowance). I'm a very detailed, research-oriented shopper and got quotes on the vehicle and add- Subaru (for which they gave me a very fair trade-in allowance). I'm a very detailed, research-oriented shopper and got quotes on the vehicle and add-ons from other dealerships - when some of these beat Lexington's initial offers they met them with no haggling. Tim the Internet Manager was prompt with quotes and answers to my questions. Hilman, Joel, and Bash all helped with explanations, test drives, etc. Everyone was very pleasant and not pushy about making the sale. The dealership has a direct connection to the RMV so can process registrations & plates onsite. I was surprised to find they could do that even on a holiday (Presidents Day) so instead of needing to come back another day I left with my new car and plates the same day I paid. Tim has followed up with me to make sure I am satisfied, and answered more questions (e.g., "where is the wheel lock key?). I hope my subsequent dealings with the Service Dept in 6 months are as easy and pleasant as the sales process was More

Patience paid off I am happy to say that I enjoyed my experience at Lexington Toyota. I used to love shopping for cars, but in the past 10 years we have had a couple o I am happy to say that I enjoyed my experience at Lexington Toyota. I used to love shopping for cars, but in the past 10 years we have had a couple of poor experiences in both NH and Mass. We have had to walk away from several deals. I don't like have my time wasted... Tim responded to my Internet inquiry. He was pleasant, competent and we set a time to see the truck the next morning. Tim introduced me to Joel when I arrived. Both Tim and Joel acted down-to-earth, didn't apply pressure and let the vehicle do the talking. It helps that the price was fair from the start and the truck was as-described. I agreed to purchase and the paperwork was done (with my bank) within an hour. I live in NH so the truck had to be delivered to my town office. I figured that would take a few days. Instead, the truck was delivered same day - I had plates and was home before 3PM! This is a small dealership (which I like) and I wouldn't hesitate to go back. More

Just bought a "fresh off the truck" Highlander here yesterday (first time Toyota buyers). Very pleased with dealing with these folks. Previously, had attempted to buy a used vehicle at another area dea yesterday (first time Toyota buyers). Very pleased with dealing with these folks. Previously, had attempted to buy a used vehicle at another area dealer, who wouldn't budge on a fair price. Then was misled, obfuscated, lied to, pressured, and misled all in the span of 2 hours at another local dealer (took some hindsight and cool down to disentangle what happened). Had been back-and-forth with Tim, the Lexington Toyota Internet Sales Rep, negotiating the same, fair, out-the-door price for the vehicle, for the exact vehicle we were waiting for. They were first to receive it and my wife and I had stopped in on a Saturday. Tim handed us off to Bash to further discuss the car, when it would come in, how much they would trade in for our old car (fair value), etc. After getting twice burnt by other local dealers, it was much easier to deal with them. Within less than a week, the car came onto the lot, they prepped it, we got our financing finalized, the car detailed, and took delivery. Exactly the right vehicle at exactly the right out-the-door price. And unlike the other area dealers we tried negotiating/purchasing from, Lexington Toyota didn't feel like a "volume dealer" experience but instead a "relationship dealer." We'll see how a Toyota holds up in the long term, particularly around Service/Repairs, but in terms of doing a deal, I would return here. More

I recently bought a used Honda Civic from Lexington Toyota and had a lovely experience overall. Everyone we met was respectful and we didn't feel pressured one way or the other. Joel was especially kno Toyota and had a lovely experience overall. Everyone we met was respectful and we didn't feel pressured one way or the other. Joel was especially knowledgeable and pleasant to work with. We took the car to another mechanic to give the car a second opinion, and Tim/Joel were really accommodating (there were no issues, just like they said). My father admitted that buying a car from these guys was "the least painful experience" he's had buying a car, and if that's not an endorsement, I don't know what is. More