Lexington Toyota

At Lexington Toyota, I found the staff to be very helpful and friendly. Everyone that assisted me in the process of leasing my 2011 Toyota Camry made everything easy for me. They explained everything thoroug and friendly. Everyone that assisted me in the process of leasing my 2011 Toyota Camry made everything easy for me. They explained everything thoroughly and advised me on all applicable rebates. The Finance Manager was very clear on the terms and conditions of the lease. He made sure I purchased additional coverage for gaps that my personal insurance policy leaves me with. He was very knowledgeable and had a lot of integrity. One the day of deliver, they took amble time in showing and explain all the functions of my vehicle. I have referred two other people since, which both bought vehicle from them too. They had the same experience, which shows the consistent superior customer service that Toyota of Lexington offers to customers. I would recommend anyone looking to purchase a Toyota to stop in at Lexington Toyota!! More

Bruce and the staff of technicians worked very hard to solve several unrelated and intermittent electrical problems on my truck. It's a '93 model, but in good shape, and I had a difficult time finding som solve several unrelated and intermittent electrical problems on my truck. It's a '93 model, but in good shape, and I had a difficult time finding someone willing to look at it because of its age. Lexington Toyota diagnosed the problems and fixed everything in a few days. Bruce called me several times as the work progressed to keep me informed and to ask how I wanted to proceed with some of the problems. Everyone I dealt with was helpful and professional, and the work was reasonably priced. More

In our search for a 2010 Prius III, we got three quotes on the internet from 3 different dealerships. We asked each dealer for their best price telling each we were working with two other dealers. All t on the internet from 3 different dealerships. We asked each dealer for their best price telling each we were working with two other dealers. All three had the exact same info on what we wanted : a 2010 white or blue Prius III with navigation package. Lexington quoted a significantly lower price (even after the other two were given a chance to lower theirs), did not try to add $ for white, and gave us the best pice for our trade. All of this was without the slightest haggling. The sales manager, salesman, and the financial person did not wiggle on the price or try to sell us anything extra. They were businesslike, informal and pleasant. Rick Cramer, our salesman, was good natured, knowledgeable, and very helpful. We could not have been more pleased with the whole operation from negotiation to delivery of the car. More

I WAS SCAMMED!!! I contacted Lexington Toyota over the internet at night. The next morning recieved a call from Minh Dinh saying the car I was looking for was on there lot. He informed me that if I was in internet at night. The next morning recieved a call from Minh Dinh saying the car I was looking for was on there lot. He informed me that if I was interested we could make an appointment to see the car and discuss price. He also had called me telling me how they had not reached there quota for the month and would do a great deal.(I have this saved on my phone)He asked if I would be willing to take the car that day. I said yes if we could come to terms on the price and trade on my car. He said not a problem are you sure you could take it today and I said yes. We made an appointment because he claimed that the appraiser would have to be called in to see my car. We made an appointment for noon time and my daughter and I got everything we needed together to go. While on my way about 15 min. before appointment he called to let me know he needed to step out and Mike would help me. I said ok even though this seemed strainge since we had an appointment. I get there to be told by Mike the car was sold before that day and Minh knew. I was mad since it seemed like I had been lied to. To this day (Minh came back while I was there and never said a word to me. I knew it was him from a photo) one week later that car still shows on there web site and when I questioned this. I was told it just had not been picked up yet. I looked again before writting this. I have not recieved even "I'm sorry" from Minh. More people have told me this was a scam and I do believe them. I have also been told to contact the Better Business Office. I am discussed my time is as valuable as theres and I wasted half a day . Dont go there!By the way they offered me $8000.00 for my trade in and another dealership had already offered me $11,500. and the same price on car just would need to order.I just checked and as of July 9,2010 this mini van is still listed on there web site as available. What a joke!!!! More

I've bought/leased about a dozen new cars/trucks in the past 30 years, and have had mixed sales experience. However, I'd have to rate my experience at Lexington Toyota as one of the best auto sales experi past 30 years, and have had mixed sales experience. However, I'd have to rate my experience at Lexington Toyota as one of the best auto sales experiences I've ever had. Very friendly, honest, professional, and straightforward staff. I also liked the small and sensible feel of this dealership (as compared to being just another number at a large Herb Chambers type "factory" dealership). I shopped my Tundra on-line (during the March/April Toyota incentives sale) and then by calling a few dealerships. Within an hour I received a very competitive quote from Lexington Toyota. I followed up at the dealership and the sales staff and business manager did their very best to get me into the exact truck I wanted, and at a very fair price. I'd like to especially thank my salesman, Mr. Tony Emmi. I can't recall being treated as professionally and as courteously as Tony treated me. Tony showed great care and thoughtfulness during the entire transaction, and even followed up on his days off to see how I was enjoying the truck, and to see if he could be of further assistance. Moreover, at delivery, Tony even helped me "pair" my iPhone with the truck's Bluetooth feature before leaving the dealership to ensure safe hands-free calling and then called me on the way home to see if it was working. Needles to say I was further impressed with Tony's technical know-how and thoroughness. I very highly recommend Lexington Toyota for new/used auto sales in the greater Boston area. -Chris Walton More

Michael was very calm and welcoming over the telephone as was Minh. It was a pleasure working with everyone there ( Elena was superb, yes like a dessert!). I look forward to purchasing my next car with the was Minh. It was a pleasure working with everyone there ( Elena was superb, yes like a dessert!). I look forward to purchasing my next car with them. The feeling I had while working with Michael on the phone was someone who CARED about how I felt. This is the pinnacle of customer service! Elena made me feel like part of her family. More

I was test driving several different makes/models in the Crossover segment. I finally landed on Toyota after visiting this dealership, based on the car, not the service or experience we had. In fact, upon l Crossover segment. I finally landed on Toyota after visiting this dealership, based on the car, not the service or experience we had. In fact, upon leaving, I knew that I was buying the car and that I was not buying it from here. Our experience started by walking into the "showroom" and waiting for about 5 minutes before anyone asked if we needed assistance. Our "salesman" was eating at his desk ignoring us until the manager brought us over. He started by trashtalking other brands I had been shopping. Then he gave us a less than precise description of the RAV4 where everything was "I think," or "I'm not sure." Not once did I feel confident that this guy knew what he was talking about. The pricing process was absolutely shocking. This guy gave us MSRP, and then marked it up by $500 for the "dealer fee." Granted we weren't trying to negotiate down, he must have had no respect for us as consumers to think we would pay above MSRP. I really believe he was inflating his own commission. Needless to say I went to several other dealerships and ended up buying a new 2010 RAV4 Limited with all the options, leather seating, sun roof, blue tooth, back up camera, after a sucessful experience with another dealer. My monthly payment on the luxury model is the same that this dealership gave me on the Sport. It goes to show the value in shopping around. More

Bruce was efficient and friendly. He even offered to call and notify me on my cell phone, when my car work was completed, while I took a brief walk while waiting for my car. Our Toyota Matrix was ready at th and notify me on my cell phone, when my car work was completed, while I took a brief walk while waiting for my car. Our Toyota Matrix was ready at the precise time Bruce had promised. Check out and payment was also very efficiently handled. More

I was looking for a used car. I drove by Lexington Toyota and hesitated to stop thinking they would be much to expensive. I stoppped and went in and met Bob Ferguson who was working at his desk. I tol Toyota and hesitated to stop thinking they would be much to expensive. I stoppped and went in and met Bob Ferguson who was working at his desk. I told him what I was looking for and he took out a list of the used cars he had in stock. He let me take my time in reviewing it and answered all my questions. There was no pressure or typical sales talk in pushing me into anything at all, that I have experienced with other dealers in the past. We looked at a few cars and I made my choice. Bob did not try to push me into anything that I could not afford. He stayed within my price range and worked with me from there. The pickup of the car went just as smooth as the purchasing with other dealers in the office helping out when they needed to. I had a great experience with Lexington Toyota and will go back again to get my next cars. I would recommend this dealer ship and sales consultant Bob Ferguson to everyone. More