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Lester Glenn Subaru

Toms River, NJ

4.8
2,990 Reviews
Lester Glenn Subaru is a new Subaru dealership located in Toms River, NJ. Lester Glenn Subaru also offers used cars and certified pre-owned Subaru vehicles. The Lester Glenn Subaru Service Center is your one-stop shop for all of your service, repair and maintenance needs on your Subaru vehicle. From oil changes, to tire rotations, keep your Subaru road-ready with the Lester Glenn Subaru team of service technicians. Since 1956, the Lester Glenn name has been associated with providing an unprecedented level of customer service. We invite you to come in and see what the Lester Glenn Experience is all about. Experience the way car buying and servicing should be, experience Lester Glenn Subaru in Toms River, NJ!
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1501 Route 37 West

Toms River, NJ

08755

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Showing 2,990 reviews

July 08, 2024

They went out of their way to help me and made sure that not only one tire was replaced, but both. and they did it with a smile. Kathy O is the Best More

by OHSPARKEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lester Glenn Subaru responded

Hey OHSPARKEY2, Thank you for the fantastic review! We’re thrilled to hear that our team, especially Kathy, went above and beyond to assist you with replacing both tires. It's great to know they did it with a smile! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

July 07, 2024

Was not made aware the no cost oil change program had changed, oil change $100 at least double at any other facility. Very disappointing. More

by MRS.SHRMN8R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Lester Glenn Subaru responded

Hi Mrs. Shrmn8r, We're sorry to hear about your disappointment regarding the oil change program. Please know that we continuously monitor our prices to remain competitive in the local marketplace. The terms and conditions of any complimentary services you received in the past are listed in your vehicle purchase paperwork. We also provided a discount during your last visit, and although there were no remaining complimentary services, we still tried to assist you to the best of our ability! Thank you for your understanding. Happy Driving, The Lester Glenn Subaru Team

July 07, 2024

Service is always top notch. Kat is an excellent representative for your organization. Keep up the great work! More

by jklearn15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi jklearn15, Thank you for the great review! We’re thrilled to hear that Kat has consistently provided top-notch service and is an excellent representative for our team. We’ll be sure to pass along your kind words. If you need anything else, just let us know! Happy Driving, The Lester Glenn Subaru Team

July 07, 2024

Most people dislike the car buying experience, and for good reason. Our experience at Lester Glenn Subaru was wonderful. We arrived to look at one vehicle, when that car was not right, we were provided More

by BVARGO0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsey Mulrain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal (Manager), Deven Dickenson
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi BVARGO0, Thank you for the fantastic review! We’re delighted to hear that your car-buying experience with us was wonderful. It's great that our team provided you with suitable alternatives and that the manager ensured your experience was fabulous. We look forward to seeing you again in the future! Happy Driving, The Lester Glenn Subaru Team

July 07, 2024

I am always treated with dignity and respect at this dealership. They go above and beyond to make sure my car is fixed the first time, every time. I wouldn't go anywhere else. A++++ More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lester Glenn Subaru responded

Hey Russ, Thank you for the wonderful review! We’re delighted to hear that you’re consistently treated with dignity and respect and that we always ensure your car is fixed right the first time! Your loyalty and high rating mean a lot to us. If you need anything else, we’re here for you! Happy Driving, The Lester Glenn Subaru Team

July 07, 2024

Noah was the best. He was very informative, concerned about your needs, made buying my car a pleasure. Thank you Noah! More

by joanla16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsey Mulrain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Conlon-Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi joanla16, Thank you for the great review! We’re thrilled to hear that Noah made your car-buying experience informative and enjoyable! We’ll be sure to pass along your thanks to him. If you need anything else, just let us know! Happy Driving, The Lester Glenn Subaru Team

July 06, 2024

I did not like the fact that Lester Glenn Subaru texted me not called me. I wasted numerous hours of time. It was not until I called and them to call me back. Plus, they did not wash my car. More

by LEE.KERRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Ottmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi LEE.KERRI, Thank you for your feedback. We understand your frustration with the communication and the car wash. We generally find that text messages are often more convenient for many of our customers and team members, and we appreciate your perspective on this. Regarding the car wash, it's typically done by request, but we’re sorry that this wasn't communicated more clearly. If you have any further concerns or need assistance, please let us know! Happy Driving, The Lester Glenn Subaru Team

July 06, 2024

Everyone encountered are professional, friendly and efficient. This dealership should teach all other dealerships how it's done...will definitely recommend to others... More

by JEMONTANARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Giordano
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi JEMONTANARI, Thank you for the wonderful feedback! We’re thrilled to hear that you found our team professional, friendly, and efficient! Your recommendation means a lot to us, and we appreciate your kind words. If you need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

July 06, 2024

Nicole deserves a bonus for her hard work and patience with customers ! She is always running around and although she’s so busy, she never rushes or hurries you! She is the reason we keep coming back More

by ARLENEDESARNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi ARLENEDESARNO, Thank you for the glowing review! We’re thrilled to hear that Nicole’s hard work, patience, and dedication make such a positive impact on your experience! We’ll definitely take your coffee suggestion into consideration! If you need anything else or have more feedback, just let us know! Happy Driving, The Lester Glenn Subaru Team

July 06, 2024

Very good experience, from the initial phone call to the visit to the dealership and dealing with the staff. More

by BOBGOLF66
Recommend Dealer
Yes
Employees Worked With
Ronald Giordano
Jul 31, 2024 -

Lester Glenn Subaru responded

Hi BOBGOLF66, Thank you for the positive feedback! We’re glad to hear that your experience was smooth from start to finish and that our team made a great impression. If you have any more questions or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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