Kathy Ottmer

Kathy is helpful, thorough, and upbeat (not easy feat in the service field)! The service is always good - they do what I want and what the car needs, never any attempts to push for more unless it can be do the service field)! The service is always good - they do what I want and what the car needs, never any attempts to push for more unless it can be documented that something is required. Everyone is very friendly, and the showroom is clean and comfortable - although I would love an area without music since I prefer to read while waiting. :-) More

by JAF Verified Customer Verified Customer

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Great customer service. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. More

by Koehler5 Verified Customer Verified Customer

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Kathy has been amazing since she had led my service needs since purchasing our outback in 2018. She makes sure to explain everything clearly and is patient when listening to my concerns or questions. Thank y since purchasing our outback in 2018. She makes sure to explain everything clearly and is patient when listening to my concerns or questions. Thank you! More

by lisalongadler Verified Customer Verified Customer

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I was greeted by my service writer Kathy Ottmer, always a very nice and accommodating. Everyone I had contact with was helpful and pleasant. very nice and accommodating. Everyone I had contact with was helpful and pleasant. More

by BVOGEL Verified Customer Verified Customer

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Made an appointment for what I thought would be a quick and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wa and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wait time, I was able to witness what can ONLY be described as a low budget daytime soap opera with all the work drama that unfolded. Luckily, the service center did offer free popcorn for viewing pleasure to witness the ongoing drama. During the time I spent waiting I was able to overhear an employee state “F*** this I am not working with her and proceeded to walk out”. Was able to watch multiple employees attempt to fix the coffee maker / cappuccino machine, but failed and then proceed to state “this machine is a xxx and needs to be replaced”. I chuckled to myself and kept watching TV. I also witnessed on numerous occasions a service representative, being arrogant and condescending to customers that had simple questions regarding parts / service being completed on their personal vehicles. Apparently, asking follow up questions is FORBIDDEN and each question was met with shouting and childish face making when the employee walked back to their work desk. When my car was completed I had the pleasure of meeting the only polite individual of the day so far who was the cashier. When paying another employee came over and reached over my shoulder to drop what appeared to be outgoing mail to the cashier. No “excuse me or pardon me” just reach around and dropped off the letters. The cashier shook her head and disbelief and apologized, and I replied with “you shouldn’t have to apologize for the inconsiderate coworkers. It’s not your fault”. She smiled and said have a great day and I walked to me vehicle. When walking to my vehicle the same service representative was pulling up another vehicle and apologized for the “long wait” and proclaimed she can get a five star rating. I laughed out loud and said 5 star rating for drama that unfolded during my visit. I got in my vehicle and left. I am in complete disbelief over the entire service experience. An oil change should not have taken 2.5 hrs. At most maybe 30-45 minutes, especially if I made an appointment. The arrogance attitudes and childish behavior that was portrayed was appalling. Guess customer satisfaction was not top priority that day, which is unfortunate because the ratings are generally good for this and it’s close/convenient to proximity of where I moved too. However, if this is how it runs daily I will just continue to service my vehicle at the dealership I purchased my vehicle. More

by JMKEl Verified Customer Verified Customer

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Everyone is so polite and accomodating. It's always very much a pleasure dealing with everyone It's always very much a pleasure dealing with everyone More

by TROBYN.EVANS Verified Customer Verified Customer

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Cathy is great to deal with. Always professional and personable. A true asset to Lester Glenn Subaru. Always professional and personable. A true asset to Lester Glenn Subaru. More

by BACBEIHL Verified Customer Verified Customer

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I dealt with Cathy, as always she is great! ! Service did however take 3 hours from time of my appointment. This is not good!! Next maintenance I MUST have ride home and back. ! Service did however take 3 hours from time of my appointment. This is not good!! Next maintenance I MUST have ride home and back. More

by CONCAT41 Verified Customer Verified Customer

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Kathy and the lester glenn service department always go above and beyond to make it an amazing experience. above and beyond to make it an amazing experience. More

by JUSTINOAKLEY89 Verified Customer Verified Customer

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Seth is a very attentive and personable salesman, this is my second outback purchased through him and Lester Glenn Subaru. my second outback purchased through him and Lester Glenn Subaru. More

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