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Lester Glenn Subaru

Toms River, NJ

Overview
Employees
Reviews
Vehicles
4.8
2,914 Reviews
Lester Glenn Subaru is a new Subaru dealership located in Toms River, NJ. Lester Glenn Subaru also offers used cars and certified pre-owned Subaru vehicles. The Lester Glenn Subaru Service Center is your one-stop shop for all of your service, repair and maintenance needs on your Subaru vehicle. From oil changes, to tire rotations, keep your Subaru road-ready with the Lester Glenn Subaru team of service technicians. Since 1956, the Lester Glenn name has been associated with providing an unprecedented level of customer service. We invite you to come in and see what the Lester Glenn Experience is all about. Experience the way car buying and servicing should be, experience Lester Glenn Subaru in Toms River, NJ!
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1501 Route 37 West

Toms River, NJ

08755

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Showing 2,914 reviews

July 19, 2024

Kathy Ottmer is the reason we're on our 5th Subaru. She's knowledgeable, personable, and feels like a friend. Lester Glenn knew what they were doing when they hired her. More

by JACEPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Lester Glenn Subaru responded

Hi JACEPE, Thank you for your kind words! We’re thrilled to hear that Kathy has been such a positive influence on your Subaru purchases! Her knowledge and personable nature truly make a difference! We’re proud to have her on our team. If you need anything else, just let us know! Happy Driving, The Lester Glenn Subaru Team

July 19, 2024

Long wait time for a diagnostic, extremely expensive- $760 cost to fix with a $100 part. $600 in labor for a relatively easy job is unfair. The person I worked with did not communicate how long it would More

by shaynagalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Ottmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Lester Glenn Subaru responded

Hi Shaynagalla, We're sorry for the confusion regarding the diagnostic and repair costs. It sounds like there was a breakdown in communication about the quote, and we understand how frustrating that must be. Our service manager Bert has reached out to you and left you a voicemail to explain. If you could please give him a call back we will be happy to help! Thank you for your patience, and we’ll work to ensure this doesn’t happen again. Happy Driving, The Lester Glenn Subaru Team

July 19, 2024

Lease ad was a bait & switch. Lease ad was based on one stock number, which you didn't have. Need to improve the management of the Customer. Don't talk down to me, example Meliss More

by Amyvanyoung66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salvatore Falcone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Mulrain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Arnold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Markou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Lester Glenn Subaru responded

Hi Amy, Thank you for sharing your feedback. We’re sorry to hear about your experience and the misunderstanding with the lease ad! We have shared this review with our management team and they want to address your concerns and ensure everything is resolved to your satisfaction. Our sales manager, James, is waiting to hear back from you and has reached out via call, text, and email. Please let us know if there’s anything else we can do in the meantime. Happy Driving, The Lester Glenn Subaru Team

July 18, 2024

I really appreciate the communication during the visit, including the explanation of my display and brake fluid situations. The time estimates provided were excellent as well, giving me a good idea of wai More

by joelsklar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Lester Glenn Subaru responded

Hi joelsklar, Thank you for your feedback! We’re glad to hear that the communication during your visit was helpful and that the explanations and time estimates met your expectations. If you need anything else or have more questions, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

July 18, 2024

I was able to buy out my leased vehicle, so I was very happy with everything. More

by POHBEAR51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvatore Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro
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Aug 01, 2024 -

Lester Glenn Subaru responded

Hi POHBEAR51, Thank you for sharing your experience! We’re delighted to hear that you were happy with the process of buying out your leased vehicle! If you need any further assistance or have more feedback, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

July 18, 2024

Nicole always extremely busy. Always so personal got to love her. Subaru scored when they hired her. More

by JLBLBEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Lester Glenn Subaru responded

Hi JLBLBEACH, Thank you for your kind words! We’re thrilled to hear that Nicole's personal touch and dedication have made a positive impact! We're proud to have her on our team. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

July 17, 2024

Eric greeted me shortly after I arrived. We discussed what was included in my first visit since taking ownership of my vehicle. It was a very busy day however my vehicle was ready in about More

by jmcottone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Lester Glenn Subaru responded

Hey jmcottone, Thank you for sharing your experience! We're glad to hear that Eric greeted you promptly and that your visit went smoothly. It's great to know that your vehicle was ready within the estimated time. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

July 17, 2024

Service was good, but the rest of the dealership is shady! Will never buy another vehicle from them! More

by LITTLEJ1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Mulrain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Lester Glenn Subaru responded

Hi LITTLEJ1220, Thank you for your feedback. We're glad to hear that the service was good, but we’re sorry to learn about your concerns with the rest of the dealership. We’d like to understand more about your experience. Could you please send more details to socialmedia@lesterglenn.com? Your feedback is important to us! Happy Driving, The Lester Glenn Subaru Team

July 17, 2024

All staff were attentive and knowledgeable and provided excellent customer service. All questions were readily answered in regard to my vehicle issue. More

by cynthia.mccourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Lester Glenn Subaru responded

Hi cynthia.mccourt, Thank you for the great feedback! We’re pleased to hear that our team was attentive, knowledgeable, and provided excellent customer service! We’re glad all your questions about your vehicle issue were answered. If you need anything else, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

July 17, 2024

Everyone was friendly, well spoken and polite. I might not want to hear what you have to say, but when it's calm and polite you can stay calm as well. More

by LEMYELLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Lester Glenn Subaru responded

Hi LEMELLOW, Thank you for your feedback! We’re glad to hear that our team’s friendly and polite demeanor made a positive difference! We believe that calm and respectful communication is key to a great experience. If you have any more feedback or need assistance, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

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