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Lester Glenn Subaru

Toms River, NJ

Overview
Employees
Reviews
Vehicles
4.8
3,112 Reviews
Lester Glenn Subaru is a new Subaru dealership located in Toms River, NJ. Lester Glenn Subaru also offers used cars and certified pre-owned Subaru vehicles. The Lester Glenn Subaru Service Center is your one-stop shop for all of your service, repair and maintenance needs on your Subaru vehicle. From oil changes, to tire rotations, keep your Subaru road-ready with the Lester Glenn Subaru team of service technicians. Since 1956, the Lester Glenn name has been associated with providing an unprecedented level of customer service. We invite you to come in and see what the Lester Glenn Experience is all about. Experience the way car buying and servicing should be, experience Lester Glenn Subaru in Toms River, NJ!
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1501 Route 37 West

Toms River, NJ

08755

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Showing 3,112 reviews

October 06, 2024

I will definitely recommend Lester Glenn Subaru. The whole process was like clockwork, very precise. Everyone was extremely helpful and very knowledgeable, Starting with Alicia who set everything up More

by erdmanne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsey Mulrain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Grace and Cory
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October 06, 2024

I spent $1500 3 months back to fix my air conditioner. Now they are saying I need to spend another $1600 to fix it again. No thanks... More

by JMALONE1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Lester Glenn Subaru responded

Hi John, We understand your frustration. When you visited our service department in June with your initial concerns about your vehicle's air conditioning system, our technician diagnosed your vehicle as experiencing a leak at the expansion valve o-ring. We replaced the condenser expansion valve and low-side fitting toe at the compressor. We then recharged your system and tested it to ensure it was working as intended. All signs indicated that it was operating as intended. Unfortunately, after several months and an additional 5,000 miles traveled on your vehicle, when you experienced additional concerns with your air conditioning system, our technician diagnosed the new concern as requiring a new compressor. Our team presented you with these findings and you declined the repair. If there's anything we can do to assist you further, please do not hesitate to reach out to our service management team. Thank you. The Lester Glenn Subaru Team

October 05, 2024

The dealer is beautiful place nice and clean the sales person is perfect professional a d friendly More

by garrisjewelry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Leifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2024

Eveything was easy and as fast as could be. Seth was pleasant to deal with as was Lindsay. Alicia was wonderful as well. She started this all off. As a whole it was wonderful. More

by jaymeglawson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Leifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Mulrain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2024

Great Dealership. The process of buying an auto was easy. Mario is a fantastic salesman. More

by JMIELE9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Mazur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2024

Lester Glenn always provides a fantastic customer experience. I feel like they are attentive and respectful to customers and honor your appointment and wishes. More

by ktctrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2024

I’m truly beyond disappointed with the customer service at this location I will never be able to support any Lester Glenn dealership moving forward. More

by kieleleilani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jamie Palazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Grace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Markou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Boczkus
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Lester Glenn Subaru responded

Hi Kiele, Thank you for taking the time to share your concerns. We are very sorry to hear that you feel this way about your experience with our team. It’s our goal to provide exceptional service and support to our customers. We have shared this review with our management team and have spoken to our General Manager, Jamie. We understand that you traded in your vehicle on September 18th and completed a deal for a new vehicle. Your sales representative reached out to you on September 20th to thank you for your business and see how your new vehicle was, which you responded that it was fine and you were currently at work. Your sales representative also reached out to you two additional times via email and once via text message in the week that followed to check in with you. Approximately one week after your deal was completed, our team also reached out asking for an additional document that we needed, which you informed us that you could not help us get. On 10/2 we were made aware, for the first time, that you were not happy with trading in your prior vehicle and wanted to take your previous vehicle back and resume your previous vehicle loan. Unfortunately, by this time, our team had paid off the loan associated with the vehicle you traded in, processed the vehicle through our service center and completed repairs and reconditioning on the vehicle you traded in totaling approximately $3,000. Our management team has been in contact with you to discuss this further and provided you with additional options given the chain of events that have taken place, but have been unable to resolve this with you as of yet. Our team will remain in contact with you to offer assistance however we can, but the circumstances of this transaction does affect us given the work completed on your vehicle. We take feedback and accusations such as the ones you made in your review very seriously and are doing everything we can to assist you to the best of our ability. Finally, we understand that you have spoken with our General Manager Jamie, and that he is working to assist you with repurchasing your vehicle. Thank you again for your feedback. Thank you, The Lester Glenn Subaru Team

October 05, 2024

As always, excellent customer service provided, in a timely manner, by my Subaru service advisor. More

by MM071909
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 04, 2024

The service and communication was timely and very professional. Nichole kept me informed on timing and was very courteous. More

by KTA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 04, 2024

I moved to the shire 4 years ago and kept going back to my original dealer for service. I tried Lester Glen for more convenience and was very pleased with their smooth operation. Thank you for making my tr More

by oliverjernik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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