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Leith Toyota
Raleigh, NC
3,074 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,074 Reviews of Leith Toyota
August 12, 2024
Went in to look at The 2024 Land Cruiser and was threatened to have RPD called on me by an employee. "THERE'S A BLACK MAN TRESPASSING ON THE LOT" After leaving the Ford dealership, I decided to threatened to have RPD called on me by an employee. "THERE'S A BLACK MAN TRESPASSING ON THE LOT" After leaving the Ford dealership, I decided to head to Leith Toyota to look at the Land Cruiser. There was non up front so I drove to the back lot which has No gate, No sign, No barrier or anything that states private property or trespassing or even "employees only." So as I am looking at the Land Cruiser, a man in a white Tacome pulls up. He asks me do I work for Toyota and at which I clarify that I do not. He then proceeds to tell me to get off the property, that he saw me grab the door handle (Yes, I did try to open one) and that he would be calling RPD for trespassing. He caught me off guard because like I stated, there is no sign stating that potential car buyers are not allowed to be there. Also, at no point did he whip out a badge and say I'm Leith Security. By the way, dealerships are closed in Wake County on Sundays and a lot of Families go out to look at cars then so that they aren't bothered by salesman and women. The situation escalated as he decides to park his truck and watch me. He then drives back up and to make his point gets on the phone and say "THERE IS A BLACK MALE TRESPASSING ON THE LOT." I was so angry I couldn't gather my thoughts. I left and came back to speak with a manager. I spoke with Alan Broughton, GSM for the store thinking maybe he would understand how ridiculous the situation was but needles to say, he's the reason I'm writing this novel. Alan confirmed that I was in the clear to be where I was but failed to understand that his employee was out of line. There was no promise to talk to the employee and to make sure it never occurs again. He may have said twenty words to me, much of which was his name and have a good day. I live about 5 mins from the Leith in Wendell/Knightdale and would service my 22 King Ranch and 23 Raptor trucks there but I've had a change of heart; I think I'm going to just drive into Raleigh or Wake Forest. My parents have purchased 3 new vehicles from Leith (2, 4 Runners and Sienna) but I think that drive to Apex is worth it now. My wife currently owns a 22 GLE 450 purchased new at Leith and my mom owns a 2019 GLS purchase new at Leith. And to think, I brought them there in 2021 when they bought there last 4 runner. Toyota of Apex doesn't seems to bee a better option now especially since I bought my 2019 Camry from Apex and my wife bought her 2020 Highlander from Apex. Moral of the story is, "if you are shopping at LEITH TOYOTA of Raleigh, DO NOT TOUCH THE DOOR HANDLE OR TRY TO OPEN THE DOOR, They might just call they police for trespassing." I'm Black and I didn't want to include that but I feel that Alan and his Security need a course on sales/customer relation and de-escalation. At no point did Alan say, "I'm sorry for you experience this morning, I wish it never happened!" Maybe something like, "we'll make sure you don't have this kind of experience again ." Nothing!!! Just a blank stare from Alan. You guys have a great day! Don't forget about those 103K Tundras that are coming back to you. Good luck selling them! Customer Service matters and if it doesn't then don't bother. Have fun selling!!! More
by EMEKAEONUORAH
Employees Worked With
Alan Broughton, GSM
July 10, 2024
Mark Hay was a great salesman who took the time to walk through different options regarding trim levels and financing of the vehicles I was interested in. Buying from Leith Toyota was an overall enjoyable through different options regarding trim levels and financing of the vehicles I was interested in. Buying from Leith Toyota was an overall enjoyable and seamless experience. More
by pdub91
Employees Worked With
Shane Sullivan, Brandon Hales, Mark Hay
July 01, 2024
Just had another great Rav4 lease experience at Leith Toyota with Joe Procaccini. Joe is always so helpful and patience. So nice doing business with someone that cares. Go see Joe. You will be happy Toyota with Joe Procaccini. Joe is always so helpful and patience. So nice doing business with someone that cares. Go see Joe. You will be happy you did. More
by Judy and Odie
Employees Worked With
Joe Procaccini, Solomon Dunston
June 21, 2024
Leith Toyota Keep it up. It was a great experience buying a Rav 4 from you. Thanks for helping us forget the inhumane experience at Anderson Toyota. It was a great experience buying a Rav 4 from you. Thanks for helping us forget the inhumane experience at Anderson Toyota. More
by MGimuri
Employees Worked With
Phillip Cochran
June 12, 2024
Title: Outstanding Service from Salesperson Mark! I recently purchased a used 2022 Toyota Corolla from Mark, and the experience was exceptional. Mark’s professionalism, knowledge, and dedication m I recently purchased a used 2022 Toyota Corolla from Mark, and the experience was exceptional. Mark’s professionalism, knowledge, and dedication made the entire process smooth and enjoyable. Expert Guidance: Mark patiently answered all my questions about the Corolla. His deep understanding of the vehicle helped me make an informed decision. No Pressure Approach: Mark didn’t push me into buying. He listened to my needs and preferences, ensuring I found the perfect fit. Attention to Detail: Mark took care of every detail, from test drives to paperwork. He made sure I understood financing options and walked me through the process step by step. Post-Sale Support: Even after the sale, Mark followed up to ensure my satisfaction. His commitment to customer service is commendable. In summary, Mark’s professionalism, honesty, and dedication set him apart. If you’re in the market for a Toyota, I highly recommend reaching out to him. Thanks, Mark, for making my car-buying experience outstanding! Feel free to personalize this review further or add any specific details that made your interaction with Mark memorable. 🚗🌟 More
by Yash Asode
Employees Worked With
Mark Hay
June 04, 2024
They presented a used car that I was looking for. The price was a bit higher than what they should have been expecting, but it was a fair price. I wish Ernesto would have answered post calls vs texti The price was a bit higher than what they should have been expecting, but it was a fair price. I wish Ernesto would have answered post calls vs texting. The out of state registration would have been a no issue. At least they overnighted the registration paperwork and I will walk it through my local DMV. More
by WingMann
Employees Worked With
Ernesto Carrillo Casanova
June 03, 2024
This dealership has some serious shady practices. Numerous people lied to us and would not directly answer questions. They did not search for the best percentage rate and went directly to the Toyota Numerous people lied to us and would not directly answer questions. They did not search for the best percentage rate and went directly to the Toyota finance. We should have got up and walked out of that place. But, my son found a truck he liked and wanted. He had been there so long, he didn’t look at the documents enough and got screwed on the APR. but Leith got their cut!! Avoid this dealership. Toyotas are great, Leith is not. More
by Rankagar
Employees Worked With
KC Nnochiri
June 01, 2024
For what it’s worth, even though buying a new car is not something I would enjoy doing all the time, I must say that Ernesto Casanova made the experience really good. He is pleasant, kind, helpful, and when something I would enjoy doing all the time, I must say that Ernesto Casanova made the experience really good. He is pleasant, kind, helpful, and when he knew I was targeting in on seeing the three Highlanders on the lot, me with VIN numbers in hand, he took me right to them and we looked at all of them. I settled on the Wind Chill Pearl color in the XLE trim. I could not be happier. Ernesto was professional, answered my questions, and was pleasant through the whole experience. I would definitely recommend him to anyone I know who is in the market for a new vehicle. I have a couple of his business cards and I will hand them out and/or make copies. This was my second trip to Leith after being on the prowl for 3 months finding what I wanted in inventory on the lot. I am so glad I returned. I look forward to working with Leith as I own my new 2024 Highlander XLE. And I look forward to saying hello to Ernesto as his schedule allows. More
by Miss L
Employees Worked With
Ernesto Casanova
