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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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832 Reviews of Lauderdale BMW of Pembroke Pines
June 20, 2019
3 visits for same issue - only costs and threats increased After having an awful experience previously I thought I’d get car finally fixed. After bringing my car in to repacked the same defect from late Fe After having an awful experience previously I thought I’d get car finally fixed. After bringing my car in to repacked the same defect from late February when it was there for 5 days while under warranty and given back to me to find the same service light and issue come back on the same day I picked the car up. They said it just needed to be topped off and I same in following day, but they couldn’t top it off since it was already full. After traveling for previously a planned work trip, I brought car back in to fix same issue I got car back twice with only to be told now it was no longer cover since my warranty was now expired. I was furious and after weeks of fighting got them to accept the work. They had car 10 days and fought me on everything and tried to over charge me for other issues that came up over the time they had it. This time they had the car almost 2 weeks. I got a call my car was ready and told I needed to pick it up within a few hours. I was told I authorized work which I hadn’t over phone. They said they would use tape recordings to prove I did. I asked that they please do. I didn’t know I was being recorded but I welcomed change to show no work was authorized. They told me they would undo the fixes In my car which to me was a threat to give me a car back in worse and dangerous shape. Finally they agreed they just wanted a resolution. I agreed to pay $1.3k to fix and make it go away. Got the car back and drove off to lights showing low tires and brake pad issues. They sent me videos for both days earlier showing tires were in great shape and so were break pads. 5 visits. 2 warranties expired over these 3 months, $1.3k paid and I have left every time with error lights on in the car, threats to me to me to undue repairs and even told I abused the rental privileges since they had my car so long and I couldn’t return with 2-3 hours of randomly finding out my car was ready. Also ready is eye to beholder? Is ready getting a car back after 10 days with 2 service lights on. What do I do? Is this legal? Do other shops with BMW backing them make these threats? Need advice? More
by Krader811
Employees Worked With
Cristian Larosa
June 06, 2019
Wonderful Darlington Excellent found the car I wanted It was my dream car I am going to recommend others to your dealership What a joy to Darlington Excellent found the car I wanted It was my dream car I am going to recommend others to your dealership What a joy to More
by Noway
Employees Worked With
Darlington Chikezie
June 03, 2019
Professional and Painless I worked with Matt on an X2. He went to extraordinary measures to get me exactly the features I wanted. He was thorough and worked tirelessly to provi I worked with Matt on an X2. He went to extraordinary measures to get me exactly the features I wanted. He was thorough and worked tirelessly to provide me with the best experience possible. I highly recommend the dealership and working with Matt. More
by MPR23
Employees Worked With
Ingrid the BMW Genius, Ken in Finance, Matthew Mitson
June 02, 2019
Great customer experience. Be are in the market for a new vehicle and decided to look at a BMW. We worked with a sales person Matt. He was extremely knowledgable and helpful. Be are in the market for a new vehicle and decided to look at a BMW. We worked with a sales person Matt. He was extremely knowledgable and helpful. More
by Superez
Employees Worked With
Matthew Mitson
June 01, 2019
BMW IS KING From the moment I walked into BMW, BMW has showed me premium exceptional service. Matthew is our guy. My fiancé and I came in after having a rough exp From the moment I walked into BMW, BMW has showed me premium exceptional service. Matthew is our guy. My fiancé and I came in after having a rough experience at Acura. From the moment we got onto that lot Matthew made all the difference. He was so knowledgeable, patient and he included my fiancé in all the decisions. His energy made such an Experience for us. He made buying a vehicle enjoyable. It was actually really fun. The whole process was stress-free. Matthew is the reason I will return to Pembroke Pines bmw. More
by Rems12
Employees Worked With
Matthew Mitson
June 01, 2019
Pressure free Matt greeted me on the phone and made an appointment on a time convenient for me. When I arrived he was very knowledgeable and patient with my questi Matt greeted me on the phone and made an appointment on a time convenient for me. When I arrived he was very knowledgeable and patient with my questions. My decision was easily made based on his professional & personable service. I would recommend anyone wanting help getting a vehicle that is priced right and suitable for your daily needs to contact Matt! He made my dealership experience one I don’t regret or have a fear of anymore & I love my new car!!! More
by Tgirl842
Employees Worked With
Billy Ohly , Matthew Mitson
May 31, 2019
Great dealer rep experience Thank you for the great customer experience with Matt Mitson. He gave me all the info I needed for a new car purchase, details of the vehicle and alth Thank you for the great customer experience with Matt Mitson. He gave me all the info I needed for a new car purchase, details of the vehicle and although I'm not ready to purchase just yet, when I am will definatly be shopping with BMW and Matt Mitson. Regards, Christine More
by Ccaggiano
Employees Worked With
Matthew Mitson
May 31, 2019
Salesmans patience and understanding I could not male up my mind wether to lease or buy. The salesman Mr Mitson explained all the pros and cons. He was patient and a pleasure to deal with I could not male up my mind wether to lease or buy. The salesman Mr Mitson explained all the pros and cons. He was patient and a pleasure to deal with and made for a very good experience. More
by KarenP
Employees Worked With
Matthew Mitson
May 31, 2019
Great service Matt and Team were excellent & helped me transition into a new lease. I would definitely recommend them For any of your new or used BMW needs . Matt and Team were excellent & helped me transition into a new lease. I would definitely recommend them For any of your new or used BMW needs . More
by joelyfrancie
Employees Worked With
Ralph Robaina, Matthew Mitson
May 30, 2019
Great experience. Liann treated us very nicely. She is very professional. She was very helpful and responsive. She followed up throughout the entire process. I will def Liann treated us very nicely. She is very professional. She was very helpful and responsive. She followed up throughout the entire process. I will definitely recommend her to my family and friends. More
by manzar
Employees Worked With
Liane Mann
