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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
833 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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833 Reviews of Lauderdale BMW of Pembroke Pines
October 15, 2022
I used this dealership before and after making the appointment to include a loaner was very impressed with the efficient service I was provided but this time I did the same thing by setting up a servi appointment to include a loaner was very impressed with the efficient service I was provided but this time I did the same thing by setting up a service appointment to include a loaner and instead spent over 2 hours waiting for a rental. More
by sh3sw
Employees Worked With
Ali Fermin
October 14, 2022
Been servicing my BMW here for over 3 years since I bought it. Always felt like home away from home, professional, efficient & caring friendly through out with all employees in departments. My service bought it. Always felt like home away from home, professional, efficient & caring friendly through out with all employees in departments. My service advisor Jose Alamo always goes above & beyond in advising and giving options available when comes to my maintenance. All employees check say hi ask how doing even if I'm not working with them in the that section even the valets & reception. This what true customer service is that makes you feel that your not just customer, but like part of extended family. More
by rcookejr
Employees Worked With
Reception & Valet, Jose Alamo
October 12, 2022
My experience at BMW Pembroke Pines has always been excellent. When I have had to deal with other car dealers, I usually miss the great service I've always had there. Additionally, I must commend Ali F excellent. When I have had to deal with other car dealers, I usually miss the great service I've always had there. Additionally, I must commend Ali Fermin for his excellent customer service. More
by Kaizen
Employees Worked With
Ali Fermin
October 07, 2022
My service advisor is great overall. ... one disappointment encountered is the ENTERPRISE renter car personnel MR DIMETRI BYRON HE IS VERY RUDE AND UNPROFESSIONAL. ... one disappointment encountered is the ENTERPRISE renter car personnel MR DIMETRI BYRON HE IS VERY RUDE AND UNPROFESSIONAL. More
by charmbaker123
Employees Worked With
Jose Alamo
August 31, 2022
Kevin was undoubtedly the very best, excellent communication, professional, kind, and knowledgeable. Also Stephanie in financing was amazing. Would absolutely recommend this dealership, they made communication, professional, kind, and knowledgeable. Also Stephanie in financing was amazing. Would absolutely recommend this dealership, they made our experience such a pleasure. On a scale of 1-10 a 10 for sure! More
by Karen
Employees Worked With
Stephanie Dittemore, Kevin Sookdeo
August 20, 2022
Karen Jimenez, Senior Service Coordinator, has been my Advisor for years. She has a great personality and gets my car in and out very quickly, and with great results. She always goes above and beyond, i Advisor for years. She has a great personality and gets my car in and out very quickly, and with great results. She always goes above and beyond, in giving 5 star service. You can be very proud of her. She is the heartbeat of your business. We will be looking to lease a new 330 I, when they become available, and we will have Karen be our super maint. Advisor, once again. In addition, when I bring my car in for service, all your agents are very personable, in directing me to the entrance, after I give them my key. You have a great staff there. All the best and thanks so much. Holman is #1 and the reason I drive down, the extra miles, from Pompano Beach! Regards, Marc Walther Pompano Beach, FL More
by MarcWalther
Employees Worked With
Karen Jimenez
August 10, 2022
When I went into the dealership Jose was not interested in greeting the customers that were assigned to him. I brought my car for a regular service and was told 2 hours and that turned into 2 days without in greeting the customers that were assigned to him. I brought my car for a regular service and was told 2 hours and that turned into 2 days without someone letting me know. Jose is very unprofessional and is not interested in taking pride in his job. I would not recommend this guy to anyone honestly. In this day and age where people don’t feel like working and providing good service, Jose falls under this category. I have 2 BMW leases that are up end of the year and I most definitely won’t be getting another BMW so I can avoid Jose and BMW of Pembroke Pines More
by Quincywilson
Employees Worked With
Jose Alamo
August 06, 2022
I did not give them permission to run my credit. I was going with another institution. They told me in order to get the Vehicle they had to run the credit. I was disappointed about that. Thank y I was going with another institution. They told me in order to get the Vehicle they had to run the credit. I was disappointed about that. Thank you. More
by LT
Employees Worked With
Colin Hew, Ron Hudson, Darlington Chikezie
