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Larson Chrysler Dodge Jeep
Puyallup, WA
273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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273 Reviews of Larson Chrysler Dodge Jeep
March 03, 2016
Horrible service After bringing my jeep in for a recall with an appointment and picking up 6 hours later Gir a 1 1/2 hour job I was given paper work saying it was all After bringing my jeep in for a recall with an appointment and picking up 6 hours later Gir a 1 1/2 hour job I was given paper work saying it was all done. I left to drive home and herd a rattle from front after inspection at hone found all screws for grill left out and that made me look further and found the recalled electric engine cooling fan was never replaced..! I contacted dealer by text and phone message and after 24 hours with no response I came back to get screws and show service manager that they never completed my recall. I was treated like I did something wrong and there tech that worked on my jeep flip flopped in his story twice and after the evedence showed it wasn't done the manager said well he had six waiters given to work on and pushed mine witch should've never happened either! The tech was never going to admit this until pushed so if I wouldn't have found this my jeep and anyone working on it or around it could be injured or worse. Can't trust this service dept! More
by Jeepwj
Employees Worked With
Service manager Terry
March 02, 2016
Confused I had been in constant contact with a sales rep through email. I had made it extremely clear as to what I was looking for. We corresponded through ove I had been in constant contact with a sales rep through email. I had made it extremely clear as to what I was looking for. We corresponded through over 20 emails. Some how a few of them were routed to another sales rep but ended up back to the original sales rep. I was quoted a price. I came in ready to purchase and what was presented to me was not what I originally asked for. I was told I could purchase the vehicle I wanted for the same price I agreed. I was waiting for them to bring the vehicle up front. That never happened. The sales rep that I had been corresponding with put me off on someone else and never dealt with me. After I waited for the other vehicle he had the person he put me off on come and quote another price which was 2000 more. I said no and the sales rep said okay and walked away. Because I have PTSD and it being hard for me to deal with the public I didn't press the issue. I left home excited thinking I was going to purchase a new car and I came home feeling sick. I really felt this whole experience was extremely impersonal and I felt the customer service should have been better. It was a complete waste of my time. The Sales rep was Brandon. He quoted me one price I agreed and then he changed it. I felt like he was trying to get over on me. I hope my fellow Gets will not patronize this establishment. More
by ciaraf
Employees Worked With
Brandon
February 23, 2016
Disappointing warranty service We purchased a new 2016 Ram 3500 from Larson Dodge in Puyallup. This is the second truck purchased from them and the value and sales service is accept We purchased a new 2016 Ram 3500 from Larson Dodge in Puyallup. This is the second truck purchased from them and the value and sales service is acceptable. The truck has 2500 miles on it; we have had an issue with the backup camera since we purchased it. The truck is full of tools and needed for our business. We took the truck into Larson Dodge service Department for the Camera issue along with the floor liner pulling away for the side rail and exposing wires. When we dropped off the truck I explained to the service manager that we need to get the items fixed so we could use the truck on Friday morning. We received a call around 12:00 that the truck had to go to a shop that installed the service body. I call the shop later that day and the truck was never delivered. No one from Larson Dodge called us back; we had to go find the truck that night at 6:00 PM so we could use it the next day. I was told the service writer had an emergency. We scheduled with the shop that up fitted the truck, they fixed a light problem and said the camera was a dealer item. We took the truck back to Larson Dodge on 2/15 and were promised the truck back on 2/15/ @6:00 PM. We finally were able to pick the truck up on 2-17. They did not fix the floor liner issue, the service manager told the service department to “tuck matt under trim best possible” every time you step on it, it pulls out from under the trim and exposes wires and the floor board. Communication was terrible, no return phone calls, on hold for ever, no courtesy calls, I don't think they care about the customer, it is a hardship for our business not to have the service truck with tools. More
by Joe Hall Construction
Employees Worked With
Mark Anderson / Terry Burkhalter
January 30, 2016
Talk about taking care of a customer! These guys are great! I went in looking to buy my first new vehicle and although at first was directed towards the wrong vehicle for my needs, when br These guys are great! I went in looking to buy my first new vehicle and although at first was directed towards the wrong vehicle for my needs, when brought to their attention they went above and beyond to get me into the vehicle that suited me and my families needs. The manager Rob was very understanding and personable. Felt at ease the entire time at the dealership. Whole process was a lot quicker than I expected and I was off in my new 2016 Jeep Cherokee in no time. Don't hesitate to go here, these guys will treat you right and have you leaving with a smile and feeling good about the whole experience. More
by Cottonsfamily
Employees Worked With
Rob, Tyler
January 28, 2016
Great Experience Look Larson of Puyallup is a 5-Star Dealership. I had a great experience purchasing my Jeep Patriot 4X4 . Meeting with the Internet Sales Manager Ty " Look Larson of Puyallup is a 5-Star Dealership. I had a great experience purchasing my Jeep Patriot 4X4 . Meeting with the Internet Sales Manager Ty "V" Van Sligtenhorst was a comfortable experience with no pressure and answering all my questions. Test driving the vehicle of my choice lead me to purchase with in house financing that was a simple process with little wait time for an approval . There was no surprises and it was a smooth, easy process for me to Test drive, Purchase and Drive home the vehicle I wanted that very same day. Thank You to the whole Sales Team and especially my Sales Person Ty "V: Van Sligtenhorst. Your customer for life, Terry. More
by peapax3
Employees Worked With
Ty "V" Van Sligtenhorst
December 05, 2015
Sales Management are a pack of liars. The sales managers are liars. Be very cautious if you decide to do business with Larson Dodge Jeep. The sales tactics this delarship employs should be The sales managers are liars. Be very cautious if you decide to do business with Larson Dodge Jeep. The sales tactics this delarship employs should be illegal. More
by John.moore
Employees Worked With
The sales manager.
November 11, 2015
Service Makes The Deslership Sales team was awesome. Have yet to have a good experience with service department. Have a 2013 Dodge Dart under warranty and car stalls while drivi Sales team was awesome. Have yet to have a good experience with service department. Have a 2013 Dodge Dart under warranty and car stalls while driving. Stalled while on interstate. Run around getting a loaner. Reoccuring issues. Might be time to leave the Dodge family. More
by Sevquad
Employees Worked With
Terry Burkhart
August 27, 2015
Service Department Lies I took my 2006 Jeep Liberty in for an oil leak. They gave me an estimate of $858.72 for an oil pan bolt the was not manufactures. After I left I had t I took my 2006 Jeep Liberty in for an oil leak. They gave me an estimate of $858.72 for an oil pan bolt the was not manufactures. After I left I had the oil leaked checked at another garage and they said the bolt was just loose. So they tightened it and no leaks and no charge. Larson charged me $125.81 for their Courtesy Multi Point Inspection. In addition Larson gave me an additional estimate of $2,009.62 for a 90,000 mile checkup when in reality the 60,000 mile check up was done just about a year or so ago and the car only has 85,000 miles on it. When I asked about why this was so critical they said they purge all service records after 3 years and they did show I ever had a 60,000 mile checkup. They also said that I needed a rear break job ASAP for $624.42. They told me the inspection showed that my front brakes were 8 mm and my rear brakes were 3 mm and needed new brakes for safety sake. I took the Jeep to two different automotive shops and both told me I had 10 mm on the fronts and 5 mm on the rear and didn't need a brake job. Neither shop charged me for the inspection. This service center will lie to you while looking you straight in the eye. More
by ABrooks
Employees Worked With
Mark Anderson & other service persons.
June 30, 2015
Finance people are a joke The sales person I worked with was great, easy to deal with no problems. sales Manager was rob, again great easy to talk to easy to deal with no probl The sales person I worked with was great, easy to deal with no problems. sales Manager was rob, again great easy to talk to easy to deal with no problems…..the problems lies with the finance manager ron george, this dude is a joke, had to do my paper work 4 different times because he wouldn't listen to what I wanted and didn't way, kept adding stuff…trying to put the mighty dollar from my pocket to his, from mine of course….if it wasn't for the horrible experience in finance I would highly recommend this dealership to every one…..but ron totally wrecks that for me….oh and since when do you not get your brand new vehicle washed, you know I did drop almost 70k you would think I could at least get a clean truck….. More
by 08ramguy
Employees Worked With
nope
April 27, 2015
Not trustworthy Unbelievable, can't be trusted! we have one car, took it to them to get the computer re-flashed completely, the car has already had diagnostic work do Unbelievable, can't be trusted! we have one car, took it to them to get the computer re-flashed completely, the car has already had diagnostic work done - it was determined to be the computer. The dealer is the only one who can do this. But talking to the service manager he had other ideals that didn't and couldn't make sense. Why? Too chase that 1,500 charge after all - Russel Wilson doesn't come cheap. What they did is simply unplugged everything and reset the computer so it would run - but the problem is still there and charge 131.00 Cleaver! not really! - Now! lets see them respond to this? maybe give me a call and say come back in - we will do it right..No! just look on this page you will see they only respond to the compliments, wish I had Russel Wilson's money so we could get a new car and support my family! Thanks Look Larson More
by arca84
Employees Worked With
N/A
