Larson Chrysler Dodge Jeep

Talk about taking care of a customer! These guys are great! I went in looking to buy my first new vehicle and although at first was directed towards the wrong vehicle for my needs, when br These guys are great! I went in looking to buy my first new vehicle and although at first was directed towards the wrong vehicle for my needs, when brought to their attention they went above and beyond to get me into the vehicle that suited me and my families needs. The manager Rob was very understanding and personable. Felt at ease the entire time at the dealership. Whole process was a lot quicker than I expected and I was off in my new 2016 Jeep Cherokee in no time. Don't hesitate to go here, these guys will treat you right and have you leaving with a smile and feeling good about the whole experience. More

Great Experience Look Larson of Puyallup is a 5-Star Dealership. I had a great experience purchasing my Jeep Patriot 4X4 . Meeting with the Internet Sales Manager Ty " Look Larson of Puyallup is a 5-Star Dealership. I had a great experience purchasing my Jeep Patriot 4X4 . Meeting with the Internet Sales Manager Ty "V" Van Sligtenhorst was a comfortable experience with no pressure and answering all my questions. Test driving the vehicle of my choice lead me to purchase with in house financing that was a simple process with little wait time for an approval . There was no surprises and it was a smooth, easy process for me to Test drive, Purchase and Drive home the vehicle I wanted that very same day. Thank You to the whole Sales Team and especially my Sales Person Ty "V: Van Sligtenhorst. Your customer for life, Terry. More

Sales Management are a pack of liars. The sales managers are liars. Be very cautious if you decide to do business with Larson Dodge Jeep. The sales tactics this delarship employs should be The sales managers are liars. Be very cautious if you decide to do business with Larson Dodge Jeep. The sales tactics this delarship employs should be illegal. More

Service Makes The Deslership Sales team was awesome. Have yet to have a good experience with service department. Have a 2013 Dodge Dart under warranty and car stalls while drivi Sales team was awesome. Have yet to have a good experience with service department. Have a 2013 Dodge Dart under warranty and car stalls while driving. Stalled while on interstate. Run around getting a loaner. Reoccuring issues. Might be time to leave the Dodge family. More

Service Department Lies I took my 2006 Jeep Liberty in for an oil leak. They gave me an estimate of $858.72 for an oil pan bolt the was not manufactures. After I left I had t I took my 2006 Jeep Liberty in for an oil leak. They gave me an estimate of $858.72 for an oil pan bolt the was not manufactures. After I left I had the oil leaked checked at another garage and they said the bolt was just loose. So they tightened it and no leaks and no charge. Larson charged me $125.81 for their Courtesy Multi Point Inspection. In addition Larson gave me an additional estimate of $2,009.62 for a 90,000 mile checkup when in reality the 60,000 mile check up was done just about a year or so ago and the car only has 85,000 miles on it. When I asked about why this was so critical they said they purge all service records after 3 years and they did show I ever had a 60,000 mile checkup. They also said that I needed a rear break job ASAP for $624.42. They told me the inspection showed that my front brakes were 8 mm and my rear brakes were 3 mm and needed new brakes for safety sake. I took the Jeep to two different automotive shops and both told me I had 10 mm on the fronts and 5 mm on the rear and didn't need a brake job. Neither shop charged me for the inspection. This service center will lie to you while looking you straight in the eye. More

Finance people are a joke The sales person I worked with was great, easy to deal with no problems. sales Manager was rob, again great easy to talk to easy to deal with no probl The sales person I worked with was great, easy to deal with no problems. sales Manager was rob, again great easy to talk to easy to deal with no problems…..the problems lies with the finance manager ron george, this dude is a joke, had to do my paper work 4 different times because he wouldn't listen to what I wanted and didn't way, kept adding stuff…trying to put the mighty dollar from my pocket to his, from mine of course….if it wasn't for the horrible experience in finance I would highly recommend this dealership to every one…..but ron totally wrecks that for me….oh and since when do you not get your brand new vehicle washed, you know I did drop almost 70k you would think I could at least get a clean truck….. More

Not trustworthy Unbelievable, can't be trusted! we have one car, took it to them to get the computer re-flashed completely, the car has already had diagnostic work do Unbelievable, can't be trusted! we have one car, took it to them to get the computer re-flashed completely, the car has already had diagnostic work done - it was determined to be the computer. The dealer is the only one who can do this. But talking to the service manager he had other ideals that didn't and couldn't make sense. Why? Too chase that 1,500 charge after all - Russel Wilson doesn't come cheap. What they did is simply unplugged everything and reset the computer so it would run - but the problem is still there and charge 131.00 Cleaver! not really! - Now! lets see them respond to this? maybe give me a call and say come back in - we will do it right..No! just look on this page you will see they only respond to the compliments, wish I had Russel Wilson's money so we could get a new car and support my family! Thanks Look Larson More

Scandalous F&I Practices!!!! The finance team is SCANDALOUS! Sell sell sell and at any price! This includes paying $925 for GAP insurance and 3K for a 3/36 extended "warranty" on The finance team is SCANDALOUS! Sell sell sell and at any price! This includes paying $925 for GAP insurance and 3K for a 3/36 extended "warranty" on a 2014! We have bought from the Larson line of dealerships for years but always gotten financing through our credit union beforehand. My sister decided to wait and get financing at the dealership. Well she paid a HIGH price for that financing. Her interest rate was fair through the CUDL program but the sales of backend crap in the finance department was scandalous! It started with offering her 5k for her trade in the weekend prior to buying and then offering her $3600 when she came in to actually buy. Then on to an Finance with Eric to sell her an extended warranty for 3k +tax! GAP twice the going rate and they told her they were "throwing in" a $400 key replacement service and then charged her for it. The presentation was so high pressure and he used all jargon that she was completely confused by what was offered. He kept telling her the manufacturer warranty only covered parts that were "touched by oil", which was basically VERY LITTLE and that an extended warranty was VERY important. "Did she know how important and how much she needed it?". Eric told her the warranty was for 100k on the phone, but it was really for 36k, and said she was charged for the key replacement service after he had deducted $1000 from the warranty price (when he said it was free to begin with). The warranty should been $4000? She paid 16-18% of the vehicle price in GAP and an extended warranty. Anyone else see something wrong with this pic??? When she asked about the extra charges and why the total for the warranty wasn't discussed (just the monthly payment) she got the run around. She was finally able to speak/work with another manager, after unsuccessfully trying to work with another finance person (female), who gave her $200 off the $3k warranty, extending it to 84/100k and took off the $400 key charge. If they could arbitrarily extend the warranty from 3/36 to 84/100,, why didn't they initially offer her that warranty? They cannot refund her money because the deal was "locked" at headquarters and any refund would have to come off the back end of the loan at payoff. I will say that the second manager she worked with actually took the time to go through all charges and explain payments. The initial F&I guy extended her payments from 72mos to 84 (without telling her) so that her payment came down for the overpriced extra charges. Maybe this stuff isn't "illegal" but it sure as xxxx is questionable. I will NEVER buy from Larson again and I will recommend anyone read reviews on a dealership, especially this one, before purchasing. They showed their true colors and it's all about gouging the buyer. Buying a new car should not include having to put your "wallet" under lock and key. I call this bad business practices and bait and switch. Read other reviews about this dealership and you will see a trend! More