Larson Chrysler Dodge Jeep

Worst customer service I purchased my dream car from them back in late March and added custom leather seats onto my sale. After the install neither one of my front seats wou I purchased my dream car from them back in late March and added custom leather seats onto my sale. After the install neither one of my front seats would come up from a recline unless you manually pulled them up. I took my car all the way back to their dealership, twice, to get this issue fixed, and here I am 4 months into ownership of a car that still has broken seats. The dealership has never once offered to compensate me for anything, not my gas, time, or the money I spent on the leather seats. I email them and sometimes they never get back to me, other times its a week or so later. I have called and left messages and no one ever calls me back. Absolutely the worst customer service I have ever experienced and I would never recommend sending anyone to this dealership for service work. I have had to get in touch with Dodge's corporate office because I am sick to death of dealing with these people who don't seem to car if my car ever gets fixed!!! If it falls under the Washington State Lemon Law I am going to make them buy it back from me. More

Bought a car Justin Smith provided legendary service that went above and beyond. He cares about the people he serves and does his work with a high level of integri Justin Smith provided legendary service that went above and beyond. He cares about the people he serves and does his work with a high level of integrity! More

Worst experience ever!! You will regret it. I've bought many cars, about one every other year and multiple from the Larson group. They have lost a customer for life. My salesman was awesome, h I've bought many cars, about one every other year and multiple from the Larson group. They have lost a customer for life. My salesman was awesome, he tried really hard to make me happy, but the sales manager was sleazy and tried to rip me off at every turn. One second they would offer one thing on my trade. Then when the deal was written it was $3k less. The advertised prices are a lie, they always found a way to cheat them (oh webmaster screwed up, etc) just really shady business practices in general. The finance people pushed hard for me to buy a $3500 service contract that I won't use, and I went back to cancel it less than 24 hours later and they refused to take it off the deal and wasted another hour of my time. And on top of that, I wouldn't be surprised if they try to keep the $2000 I should have coming back from my canceled sales contract on the vehicle I traded in. If I don't see a check in 6 weeks I'm contacting the AG. Just a word of warning, stay far away from this place. More

Liars, Thieves, and Cheats Worst car buying experience of my life. Liars, thieves, and cheats. I will say that the salesman was nice, but the manager and finance guy were the Worst car buying experience of my life. Liars, thieves, and cheats. I will say that the salesman was nice, but the manager and finance guy were the rudest, most insulting, and condescending people I have ever had business with. We went to them for an advertised price on a vehicle that ended up being a couple thousand dollars more than advertised, which they explained as human error on the webmaster's part. We traded in a car, initially told the trade in value was $9,800, for a great family van. Now, we love the vehicle and that is the only reason we did business with them. When time to do the paperwork came, we only were given $8,100 for the trade in. They explained that the difference was in "state tax incentives", which after speaking with a few lawyers is a complete lie. They cut the price so they wouldn't have to pay more taxes on the trade in. As I am trying to get an explanation from the finance guy about the discrepancy, he tells me "Oh, your a Soldier? you aren't from Washington and you just can't understand". Now comes the worst part. We were, according to the paperwork, suppose to get $5,600 back from them in the form of a check for the traded in vehicle. After two months of being hung up on and ignored when we asked for our check, I called the corporate office. They were helpful, kind of. We got a check from them, but it was for $550 less than our paperwork stated we were suppose to get. Now even the corporate office will not return our calls or emails and the dealership will not talk to us. Our lawyers advise that small claims court is our only recourse, but I am being transferred out of state in two weeks and there is not enough time to work this through the courts. Bottom line, this is the worst dealership I have ever dealt with. If you are in search for a car do not go to Larsen Chrysler Jeep Dodge Ram, they will cheat you, steal from you, and lie to you then when there is a problem will tell you that someone else in some other department is responsible and ignore you. More

Stay Away From Larson Dodge My husband and I decided to trade in our Dodge Ram for something smaller. After noticing an ad on their website for a new Jeep Patriot, we decided to My husband and I decided to trade in our Dodge Ram for something smaller. After noticing an ad on their website for a new Jeep Patriot, we decided to go with this dealer. They did not have the car because it had been sold but they did have a similar Jeep of which was not too far price wise from the other we had been interested in. We took the Jeep for a test drive and asked various questions about it (i.e. does it have air conditioning). We were informed that it did indeed have it and we bought it using our truck as a trade in. On our way home my husband decided to use the ac because it was hot out and wouldn't you know it, no ac. Because of our 72 hour window we took the Jeep back (by now my husband just wanted the truck back) but we're informed that they didn't have the truck anymore because they had already wholesaled the truck out. We had only been gone for two hours! So they told us we only had two options: keep the Jeep or find something else. My husband was ticked (to put it mildly) but in the end we did find something else we liked. To top all of this off because of the difference between the trade in of our truck to our new vehicle we were due a refund. Because we weren't informed of how long it would take for the check to arrive, I called and was told it would take between 4 to 6 weeks. Well we are at our 6 week period now and still nothing. This evening (June 9) my husband contacted them again and this time multiple excuses were made including a potential problem with the title. This is kind of funny seeing as we have seen the truck up the street from our house and know who bought it. More

The Service Dept. has cost Larson Jeep a future customer The Service Department is poorly staffed, with poor customer service and terrible communication skills. I'm unsure as to how Larson, as an ownership, The Service Department is poorly staffed, with poor customer service and terrible communication skills. I'm unsure as to how Larson, as an ownership, can sell so many vehicles, but offer such terrible service on the very vehicles that they sell. I waited OVER 7 weeks for my jeep to be fixed - 7 weeks! Parts weren't ordered in a timely fashion, NO communication with me as to where my vehicle was at in the process or how long anything would take. Most of the advisors that I had contact with were terribly unprofessional and had little to no knowledge on how to do their jobs correctly; this type of service trickles down from ownership and upper management, who I whole-heartedly blame for the subpar service that I have received. I have one word for anyone that is shopping for a vehicle at the Larson Chrysler Dodge Jeep dealership - DON'T. There are many other owners and dealerships out there that offer exemplary customer service, but this is not one of them. Do yourself a favor and avoid this group as a whole. The owners and upper management in the Service Department should be downright ashamed of how they are treating their customers. More

Service cost me a windshield Below is the email I sent both general managers at Larson Motors. To date (5/10/16) I have not received a phone call or email response. Dear Sirs, Below is the email I sent both general managers at Larson Motors. To date (5/10/16) I have not received a phone call or email response. Dear Sirs, My name is JoAnne K. and I used to be a customer of yours. Recently, (on 4/9/2016) I brought my 2014 Jeep Cherokee in for routine service and recall updates; and left your service department with a broken windshield-something I did not have when I brought the vehicle in. The service advisor I was working with is Molly Enfield. When I received the vehicle in the parking lot, I noticed the crack in the windshield and immediately went back into the service department and notified Ms. Enfield. At first, she mentioned that I may have had a rock chip that cracked when the vehicle was washed, but admitted that there was not a crack in the windshield when the vehicle was taken in in the morning or she would have noted it. I can assure you, there was not a crack in the windshield when I dropped it off. Nor were there any rock chips. Ms. Enfield asked when I would like to have the issue taken care of and we agreed on Wednesday, April 13. Below is a synopsis of what has occurred since that agreement. • April 12th – I called to confirm that the windshield would be available and that the 13th was still arranged. Ms. Enfield was not available. o Left 2 messages that were not returned. • April 13th – Called again, received a return call late in the afternoon (not from Ms. Enfield, but Marcy) indicating that there was an expectation that I was bringing the vehicle in that day. We re-arranged for Friday, April 15th. • April 15th – I dropped the vehicle off at 8:00 am and was shuttled to work (making me an hour late). At 4:00, I was contacted that the shuttle driver was ready to pick me up, costing me another hour of work. • When I arrived to pick up the vehicle, I was informed that the windshield was not replaced because Ms. Enfield was unable to locate one for my vehicle. I was further informed that the windshield had to be ordered and it would take 10 days to receive it. • Today, May 3rd – after waiting the 10 days without any contact from your team – I was told that Ms. Enfield could not be ‘found’ and that it appeared that the windshield was not yet ordered. My perception at this point is that there is no intention to replace the windshield, since there have been no attempts to rectify the situation. All efforts have come from me and no follow up has been attempted by your team. We can argue about how the windshield got cracked, but I encourage you to look at the work that was done. One of the recall activities required the cowling around the windshield wiper motor to be removed and replaced. Looking at the crack, I believe this is when it occurred. But no one from your team has looked at it. I would like to also mention that when I picked up the vehicle on April 15th, the vehicle had been obviously driven way more than a few miles. And the vehicle still had plastic covering on the seat and a paper floor mat. My questions for you: Why on earth would you have me bring in my vehicle when you had not secured a windshield? Why on earth would you not follow up with a customer when you damaged their property? When on earth are you going to replace my windshield? In the opening of this email I said I used to be a customer. Did I mention that although I did not purchase the Jeep from you, I did purchase a Chrysler 300 from you. I will not be purchasing any more vehicles from you, nor will I have any more services performed by your service department. It is obvious to me that you are not the least bit committed to Customer Satisfaction. My expectation is that you will contact me to resolve this within the next day. My number is XXX-XXX-XXXX. I am looking forward to a satisfactory solution before I contact Chrysler/Jeep corporation directly. Customer number: XXXX Invoice number: DOCSXXXXX ______ This review is just the first step in my process that will also involve contacting Chrysler/Jeep. More

Nightmare for Active Duty Family Nightmare is the most succinct way to describe our experience with this dealership. As an active duty Army family, we went from a Honda Odyssey to a D Nightmare is the most succinct way to describe our experience with this dealership. As an active duty Army family, we went from a Honda Odyssey to a Dodge Caravan - no complaint with the van itself - the sales staff were professional and kind - the upper level management (customer service, sales manager and even corporate level), however, do not follow up with phone calls, emails or even formal Dodge Customer Complaints. We are currently unable to drive our brand new van, and it is our ONLY form of transportation, simply because of a titling/registration issue that could easily be solved. The owner, and any part of management associated with the name Larson, should be ashamed to even mention where they work. The way they have treated, and are treating us, should make any family & ESPECIALLY anyone who appreciates the sacrifices we military families make for this country, refuse to patron this family of dealerships. I will NEVER buy Dodge again, and neither will anyone who hears what my family has gone through. More

Great sales team I bought a used 2002 Ford Thunderbird last week and even though it was a used car I was given the treatment of buying a new car! Ty and Rob made a gr I bought a used 2002 Ford Thunderbird last week and even though it was a used car I was given the treatment of buying a new car! Ty and Rob made a great sales team.... Thanks for helping me get the convertible I've been dreaming about ?? More

LOVE MY NEW CAR! BEST Car buying experience EVER!!! I purchased a brand new 2015 Jeep Grand Cherokee Limited from Larson Jeep last week. I have purchased many cars both new and used, and this has been I purchased a brand new 2015 Jeep Grand Cherokee Limited from Larson Jeep last week. I have purchased many cars both new and used, and this has been by far the best experience I have ever had at a car dealership! From the moment I arrived and met my sales person (Elizabeth Powers "Liz"). I was immediately impressed. I have to try out every button in the car (and there are a good amount of buttons on this rig) and Liz was extremely patient with me the whole time, answering questions for me and showing me how everything works. The car test-drove beautifully, it was like riding on a cloud from what I was used to in my Nissan Pathfinder. I originally set-out to lease when I went in, mainly due to the implied savings on the payment. When I explained this to the sales manager that was helping to get my deal done (Robert Kupper) and the finance department, they helped me to get the payment down to what I was hoping for with a purchase. I was over the moon excited, to actually be able to OWN this new Jeep! They had me watch video's of all features that came with my car (nice touch!!) my new Jeep was all clean and ready to go with a full tank of gas, my phone linked to the Bluetooth and plugged in (charging). After the paperwork part of things, I was ready to go home in my new Jeep, and it was nice that Liz had it all ready to go for me...Thanks again guys! I will be back!!! More