Larson Cadillac

How can you call yourself a luxury vehicle dealership and not give out loaner vehicles when you have something go wrong with your car you only bought a few months ago? That is not standing behind your produc not give out loaner vehicles when you have something go wrong with your car you only bought a few months ago? That is not standing behind your product, I have had other luxury vehicles and did not even have to ask if it had to go in for something to be looked at. Very poor service and I will be taking my vehicle to another dealership out of town. More

Each dealer has to determine what works best for them over the long run. Charging over MSRP is not something I support and wont buy from a dealer that does this. My last dealer that I had bought severa over the long run. Charging over MSRP is not something I support and wont buy from a dealer that does this. My last dealer that I had bought several cars from decided that they wanted to do a $10k markup. I passed and then bought 4 cars within six months afterwards at another dealer, so is the short term markup really worth loosing a long term customer? I had heard some not so good things about Larson but I wanted to give them the benefit of the doubt. I called and got a 'young' sales person. I asked if they supported GM Supplier pricing. His response was something like I'm new, I don't know what that is but if you mean do we add markup above MSRP then yes we do. Not exactly what I was expecting. I then drove down to actually talk with someone, met with Matt. This was the highlight of my engagement with Larson as he was very personable, listened to what I had to say, not pushy, had a very good conversation. He too confirmed about the markups. I realize not all dealers do GMS but I'm not paying over MSRP when other dealers are available that wont. So I'm going to pass on Larson and on Cadillac for now. I give Matt 5 stars so that raised my rating of the dealership to 2 stars overall. More

We recently inquired about purchasing an Escalade. This stealership advised us the actual price of the vehicle was $30k over MSRP. I understand that someone might feel desperate enough to pay that, bu This stealership advised us the actual price of the vehicle was $30k over MSRP. I understand that someone might feel desperate enough to pay that, but it seems unethical. The car market will go back to normal at some point, and we will remember that time where Larson tried to screw us. That $30k second sticker may sound like great profit right now, but think about all the people that got pissed off from it and will forever refuse to give Larson a penny. More

I spoke with a salesman Daniel Guzman about buying 2 Cadillac Escalades a '21 and a '22. I advised him I was Paying Cash for them. He had Sales Contracts emailed to me. 1 was for $109,000 some change an Cadillac Escalades a '21 and a '22. I advised him I was Paying Cash for them. He had Sales Contracts emailed to me. 1 was for $109,000 some change and the other were for $108,000 and some change. He emailed what was to be a 5-line credit application. I called and told him that it was not letting me submit form without putting SSN and DOB in. He said that I needed to put them in as they were to do a SOFT PULL (NOT TO DING MY CREDIT) Well that turned out to be the biggest lie ever!!! It dinged my credit by 11pts!!! I tried calling him, texting etc. He blocked my phone number. Mine you I had already sent 2 checks for the full balances to them!!! No one will call me back. They lied to me about pulling my credit!!! Biggest Thieves of a company that I have ever had to deal with. GM Company will be hearing from me as well as every other dealership website you have. Liars-Thieves-Disgrace!! More

Took car in for airbag recall, supposedly told work was done. All the airbag warning lights are still on. I questioned this before I even left and was told for the lights to be addressed it would require a done. All the airbag warning lights are still on. I questioned this before I even left and was told for the lights to be addressed it would require additional diagnosis...and charges, of course! I have went through this very same recall process with my Lexus and like magic all the airbag warnings were gone after recall service was completed.. I call xx and the service from Cadillac nowhere near compares to the level of Lexus. No loaner car, was expected to pay a deposit towards rental car if needed. Lexus gave me a loaner on the spot, no deposit, no issues. Just proof I was licensed and insured. I think I will be contacting the Attorney General. I will definitely not settle for this poor service. I had requested an additional diagnostic service and asked to be called regarding findings. No call ever came. I am livid! More

If you choose to purchase here, go over every detail 2-3 times. You have to watch and verify everything they do. They just want to make a sell and try to rush you through, so any deviation from the norm, th times. You have to watch and verify everything they do. They just want to make a sell and try to rush you through, so any deviation from the norm, they will screw up. Record them and get it in writing More