Larry H. Miller Volkswagen Lakewood

I had gone in to have my Jetta's 30,000 mile service. I always get treated like royalty there! Ryan is as nice and accommodating as anyone could be. While I was waiting I met with Cindy Oursler (who h I always get treated like royalty there! Ryan is as nice and accommodating as anyone could be. While I was waiting I met with Cindy Oursler (who handled my lease with the Jetta) just to talk about options with my Jetta. I told her I would love to look at the Beatles just for fun. We walked around the lot looking at the new colors and features of various models. Then she told me about one that had just been traded in. It sounded really great and was not easy to find because it was not on the lot. When I saw it I just knew it was the car of my dreams! I had no idea I was going to walk away with this "soul mate" Beatle. The staff made the whole deal easy, and I felt that I did get a truly good deal. I am now famous at school as the teacher with the coolest car. It is a complete blast to drive! That is my story. More

I would like to first start off by saying that there has been a VW in my family's driveway since my mother's 1977 VW Rabbit. I am a second generation driver, and am now on my fourth VW - Golf, Beetle Turbo, been a VW in my family's driveway since my mother's 1977 VW Rabbit. I am a second generation driver, and am now on my fourth VW - Golf, Beetle Turbo, Tiguan, and a Passat. For me, it will always be VW. My younger brother is also on his second VW. Last year my wife and I visited the folks at Larry Miller in Lakewood, CO. We leased two brand new vehicles with one of their sales representatives, Tony Prevo. He helped put us into a Beetle Turbo and a Tiguan. Great first impression of Tony and felt comfortable dealing with him. The reason for this review: Recently my wife and I found out we were expecting our first child, and knew that the Beetle (although fun) wouldn't be suitable for a child. We were only a year into our Lease at this point. We connected with Tony again, and despite the arduous task of having to find a vehicle suitable for us that we could get into with such negative equity AND our aggressive budget, Tony treated my wife and I with the utmost respect and honesty (that's a big one), and was sincerely happy to do it. I am now driving my Passat and couldn't be happier. To give a true example of his honesty, I sent him a vehicle stock number I got from LHM VW website and he ran the numbers. Although he could get me to the number that we wanted, he advised me it wouldn't be a good choice in car and that I should hold out for another one, which he would tell me about if he found it. Then the Passat came along, and knowing it was the right vehicle for our growing family, he went to work on the numbers (virtually un-prompted) and made it work for us. Tony truly is a professional, and during my interactions with him I have seen him interact with current customers and past customers in the Service Department or on the lot. His professionalism is consistent across the board, he probably remembers all of his customers on a first name basis even if having not seen them for years. It is for these examples and reasons that I rate my experience a perfect 5 and highly recommend visiting this dealership if you are in the market for a VW. Ask for Tony and you'll see what I am talking about. Great work! More

I had misplaced a fuse while checking voltage on a headlamp bulb. I gave a check engine code of heated O2 sensor problem. The staff could have easily replaced expensive O2 sensors and the charged for headlamp bulb. I gave a check engine code of heated O2 sensor problem. The staff could have easily replaced expensive O2 sensors and the charged for the replacement. They merely found the misplaced fuse, moved it and reset the codes. The car runs perfectly and they saved me time and money by knowing the vehicles they work on. Even though mildly expensive, the result bolstered my belief in repair facilities. I wish I could have thanked the technician who found my mistake. Thanks! More

Our experience with Jason Villa and the rest of the Larry H. Miller Volkswagen team was nothing short of terrible. We dropped off a running vehicle to have new keys cut, and picked up a vehicle with a destro H. Miller Volkswagen team was nothing short of terrible. We dropped off a running vehicle to have new keys cut, and picked up a vehicle with a destroyed oil pan and engine damage that has left it totaled. Jason lied to us several times over the course of our dealings with him. I would urge other customers to steer clear of Larry H. Miller Volkswagen. Also, as a consumer tip, I would recommend recording any conversations you have with service representatives. Colorado is a one-party state which means that it is completely legal to record conversations without informing the other party up-front. The recordings we have are proving to be very helpful in legal proceedings with this dealership. The other reviews I’ve read on Larry H. Miller seem to reiterate the fact that these people are completely dishonest and immoral. The dealer claims in his response that we knew there was damage to the engine before we dropped it off. We have a great mechanic in Missouri who takes care of us and I can assure that there was no damage - if there was I would not have driven the car thousands of miles to Colorado and back on two separate occassions this month. Our car was running great when we dropped it off. More

My wife and myself were on our way to Arizona when just before Denver we experienced engine problems. We stopped at Larry Miller Volkswagen for help. Thanks to Ryan Reynolds in a few short hours the engine before Denver we experienced engine problems. We stopped at Larry Miller Volkswagen for help. Thanks to Ryan Reynolds in a few short hours the engine problem was fixed, thhe car was washed and we were on the road. More

Cindy not only provided a new car for me that was within my budget, she allowed space for me to explain my situation and in return I felt heard and my transportation needs were met. My time with Cindy was e my budget, she allowed space for me to explain my situation and in return I felt heard and my transportation needs were met. My time with Cindy was easy and effortless, no stress involved. I know that I will highly recommend Cindy to friends and family. I look toward to the future to continue to work with someone I trust. More

Cindy was great to work with. She is honest and very knowledgeable. I love the car and highly recommend the diesel. Tons of power and great mileage! knowledgeable. I love the car and highly recommend the diesel. Tons of power and great mileage! More

I first contacted the dealership from an online ad they had. Within thirty minutes they had contacted me. They were ready for me when I arrived and were very helpful in working with me so I could get the c had. Within thirty minutes they had contacted me. They were ready for me when I arrived and were very helpful in working with me so I could get the car. They were very honest and forthright. Cindy and her team worked hard to make me feel listened to and respected during the process. I would recommend friends to Cindy and this dealership. More

Cindy was great! She didn't make me feel pressured or like she was trying to "sell" me. After test driving a Tiguan that didn't meet my standards, she quickly found one for me that still worked within my like she was trying to "sell" me. After test driving a Tiguan that didn't meet my standards, she quickly found one for me that still worked within my price range. VW's quality speaks for itself, but adding a non-pressure sales member guarantees a purchase that you take home with little to no buyer's remorse, or that lingering question of, "What if I could have found a better deal". Thanks! M. More

Josh was extremely helpful in my car buying experience. He went over everything with me and made sure I understood what I was signing. He was also very helpful in choosing the right car. He took the time t He went over everything with me and made sure I understood what I was signing. He was also very helpful in choosing the right car. He took the time to show me cars on the lot as well as look up cars on the internet. Josh was very positive thoughout the entire time I was there and extremely nice. He had also taken the time to make sure that I knew how everything in the car worked and let me know that if I ran into any issues I could contact him. He even followed up the next week with a phone call to make sure I was happy with the car. I was very pleased with the service and would definitely go back and recommend this dealership. More