Larry H. Miller Volkswagen Lakewood

I've had better service at the DMV. Don't go. Took two weeks to receive a return call to schedule an oil change and primarily to have a check engine light diagnosed. After spending time on the pho Took two weeks to receive a return call to schedule an oil change and primarily to have a check engine light diagnosed. After spending time on the phone specifically explaining what the issue was, we came to pick up the car and low and behold the check engine light is still on. They never even addressed the main issue for why we brought the car in. The quoted response was "If it doesn't go away bring it back". I had to tell them to plug in the computer to diagnose what the problem was before we left as it is dangerous to drive the car in that condition NOT KNOWING why the check engine light is on. Not sure why we had to explain to the service dept. how to do their job. They made us reschedule to have the work doe for a turbo issue and we set a 7:30 am appointment. Dropped the car off to be told they wont even touch it until the afternoon because they are busy. Why then did we need to have it dropped off at 7:30 am? Anybody's guess. The issue ended up being a turbo valve and was not covered by the warranty because it's not 'mechanical'. Fair enough, we paid out of pocket. Less than a day later, the check engine light is back on. From 8:30 am to 4:30 pm it has been a lost cause to get anyone in a manager position on the phone. WORST SERVICE AND MOST INCOMPETENT dealership i have ever dealt with. There aren't enough check marks to indicate how many people i have talked to on the list provided. For someone who works in finance, I would already have been fired if I approached my commitment to my customers the way this dealership deals with theirs. More

Great lease options! My fiancee and I decided to lease a new vehicle as hers was getting up there in age. While we were leaning towards a Subaru at first, the first deale My fiancee and I decided to lease a new vehicle as hers was getting up there in age. While we were leaning towards a Subaru at first, the first dealership we stopped at was Larry Miller VW. We should have ended the search then. We met Dylin, who was excellent in earning our business and getting what we wanted. Even though the sticker price on the Tiguan is high, not their fault, they were able to bring it to an extremely affordable level through incentives and dealer discounts. We still looked at other vehicles, and other VW dealerships. While we did find a better price, we did not find somebody we like as much as Dylin. Luckily Larry Miller VW will price match. Josh was also great in finance being honest and open about what packages they were giving us and why. We could not have had a better experience leasing our first new car. More

Scott Giddings, a true professional. Thank you for a great hassle free experience at Larry Miller VW! Scott made our shopping comfortable and fun. Stephen closed the deal the same way. Th Thank you for a great hassle free experience at Larry Miller VW! Scott made our shopping comfortable and fun. Stephen closed the deal the same way. Thank you! Kris & Kelly, and the new car is sweeeet! More

"Review of Scott Giddings" Scott Giddings played a major role in the purchase of our Volkswagen. His explanation to questions were detailed but to the point. At all time we felt Scott Giddings played a major role in the purchase of our Volkswagen. His explanation to questions were detailed but to the point. At all time we felt that he was representing our interest in the purchasing process. This is also true for the other staff at the dealership we met later on. I can only recommend Scott, Tony and Richard. More

Review of Tony Prevo Tony Prevo handled our purchase of a new Volkswager efficiently by providing information in advance, efficient with having the car detailed and ready Tony Prevo handled our purchase of a new Volkswager efficiently by providing information in advance, efficient with having the car detailed and ready for us when we arrived, and efficient in handling the actual transaction at the dealership. Tony is personable and professional. He explained in detail every aspect of the transaction, the vehicle features, and invited further communications after the sale should we need additional assistance. A real professional! More

Happy I am happy with my car and - I appreciate all Jeff B did for me. Also financing is excellent. As I had a bad experience with Grand Auto. I am happy with my car and - I appreciate all Jeff B did for me. Also financing is excellent. As I had a bad experience with Grand Auto. More

Recall Simple, but done well. I had a recall. They took care of exactly what I needed. They did not upsell. Everyone was friendly and professional Simple, but done well. I had a recall. They took care of exactly what I needed. They did not upsell. Everyone was friendly and professional More

Great all the way around GREAT sales, GREAT service LOVE OUR CAR! We purchased a VW Jetta Autobahn a time back and really appreciate the honesty of this dealership. The cars GREAT sales, GREAT service LOVE OUR CAR! We purchased a VW Jetta Autobahn a time back and really appreciate the honesty of this dealership. The cars are some of the cleanest and best kept. We since then, have purchased a vehicle from another dealer and let me tell you, we were so disappointed at the quality and service. We should have returned to Larry Miller. We have learned our lesson and will definitely return to Larry Miller VW in Lakewood the next time. We continue to use them for service and parts as they know what they are doing and really do care! Thanks! More

The best price and service I have been looking for a car that would last for a longtime, get great mileage, and was a price I could afford. I got it. Thank you I have been looking for a car that would last for a longtime, get great mileage, and was a price I could afford. I got it. Thank you More

Family environment. Great prices. Wonderful staff! Had been searching for a new Jetta for a couple months, after finding something similar online I decided to go to the Larry H. Miller dealership on Co Had been searching for a new Jetta for a couple months, after finding something similar online I decided to go to the Larry H. Miller dealership on Colfax. I was greeted immediately, and within a few hours had found a car I loved. The staff was very friendly and family oriented, not the usual car dealership salesman, and worked with me to get the price I could afford. I would recommend this dealership to buy used/new cars and for service! Thanks for everything! More