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Larry H. Miller Volkswagen Lakewood
Lakewood, CO
1,045 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,045 Reviews of Larry H. Miller Volkswagen Lakewood
July 06, 2016
Staff dedicated to an experience that exceeds expectations It was a pleasure working with Colin and everyone at LHM VW in Lakewood. Colin was exceedingly patient and made himself available to answer any and e It was a pleasure working with Colin and everyone at LHM VW in Lakewood. Colin was exceedingly patient and made himself available to answer any and every questions I had about leasing a new car. In the end we chose the exact right car for our family thanks, in large part, to his patience and knowledge of the VW fleet. I would highly recommend LHM Volkswagen to anyone interested in an excellent car and car buying experience. More
by Chadd in Denver
Employees Worked With
Rafael Chavez, Colin Abel
July 01, 2016
Completely Uneducated xxxxxx After purchasing and returning a vehicle that was leased I have never been more appalled with horrendous customer service. At one point i was told by After purchasing and returning a vehicle that was leased I have never been more appalled with horrendous customer service. At one point i was told by a salesman "oh I know who you guys are, " complete with an unapologetic eyeroll. We were told it was "our fault" and even "VW 's fault." its 2016, its the age of the consumer. This dealership lacked knowledge of protocol and was rude on top of it. More
by DisappointedinDenver
Employees Worked With
Gary Garneau, Cindy Oursler, Alex Mensen
June 30, 2016
Great service,completely satisfied workin with scott and joe working with scott helped me in my final decision with my new mustang. I never felt pressured in anyway working with scott and joe working with made t working with scott helped me in my final decision with my new mustang. I never felt pressured in anyway working with scott and joe working with made the process smooth and easy. I would recommend this VW dealership to anyone Thanks !! More
by MustangGT
Employees Worked With
Scott Giddings, Joe Lee
June 19, 2016
Zippity do Dah ! Superb customer service! I was greeted at the door, met with a rep immediately, offered water, everyone smiles, was offered congratulations by everyon Superb customer service! I was greeted at the door, met with a rep immediately, offered water, everyone smiles, was offered congratulations by everyone, was given a review of the dashboard of the car by Collin, was called by Alex the next working day to offer any assistance, was well received in Finance by Eric (he sold me my Jetta!) Eric, Colin and Alex are super employees. They do their job well! I tell everyone about Larry H Miller. More
by bluestarz333
Employees Worked With
Gary Garneau, Eric Vergith, Colin Abel, Alex Mensen
June 16, 2016
150% satisfaction with service I received. All the gentleman that helped me with my purchase were nice and friendly. They answered all my questions and I never felt pressured to settle for a ve All the gentleman that helped me with my purchase were nice and friendly. They answered all my questions and I never felt pressured to settle for a vehicle I did not want. More
by djrobo07
Employees Worked With
Josh Sahr, Joe Lee, Suk Na
June 16, 2016
Complete satisfaction The guys did an awesome job! They made the experience fun and easy. I never felt pressured in anyway. They didn't try and change my mind about what I The guys did an awesome job! They made the experience fun and easy. I never felt pressured in anyway. They didn't try and change my mind about what I wanted and were able to work with my requirements. I'll be back to this dealership in the future without question. More
by Stacy
Employees Worked With
Jay Mcadow, Moses Gomez
June 15, 2016
This dealership knows how to go above and beyond. We were treated very well when we bought our 2013 Jetta. Gary, Brennan and Cindy did a great job of making our experience a great one. The dealershi We were treated very well when we bought our 2013 Jetta. Gary, Brennan and Cindy did a great job of making our experience a great one. The dealership made sure the Jetta was safety inspected and the maintenance was taken care of. In other words they did an outstanding job. More
by Bruce Vaness
Employees Worked With
Brennan Phipps ( Excellent), Gary Garneau, Cindy Oursler, Travis Eaton, Eric Vergith
June 14, 2016
Great Staff and Even Better Experience! I have nothing but accolades to lay on the staff at LHM Lakewood. There wasn't one thing they didn't accommodate me on. In fact, I flew from So. CA. I have nothing but accolades to lay on the staff at LHM Lakewood. There wasn't one thing they didn't accommodate me on. In fact, I flew from So. CA., all they way there and they even picked me up from the airport. If you are in the market for a VW, I would suggest contacting these guys. It doesn't matter where you are in the country. They will work with you for a GREAT deal and great service! More
by StuE.
Employees Worked With
Gary Garneau, Josh Sahr, Rafael Chavez, Becky Hicks
June 14, 2016
Awesome Customer service My car went out on me and I was so scared. Not knowing what was wrong and how much I would have to pay. Jessica called when my car arrived, kept me in My car went out on me and I was so scared. Not knowing what was wrong and how much I would have to pay. Jessica called when my car arrived, kept me informed. Had my car ready sooner than expected and put me in a loaner car. This was the best service experience ever! Thanks Jess More
by Happylady303
Employees Worked With
Jessica Martinez
June 13, 2016
Vehicle should've had a more thoroughly inspected. Update to my last update (3/1/16): Larry H. Miller sold me a LEMON! As stated in my previous reviews, I bought a used vehicle (2013 Ford Explore) alo Update to my last update (3/1/16): Larry H. Miller sold me a LEMON! As stated in my previous reviews, I bought a used vehicle (2013 Ford Explore) along with an extended warranty from Larry H. Miller in January of 2016. Literally within a week of me buying it the check engine light came on. Warranty did not cover the repairs and reluctantly Larry H. Miller agreed to pay for the repairs at a sister Larry H Miller dealership. The vehicle was "repaired", Larry H Miller finally sent me a check to cover the repairs and I thought i was good to go. The very next day the engine light comes on again. I take it to a different dealership and pay for the repairs out of my own pocket. I figured since I've only had the vehicle about a month, Larry H Miller would be, at the very least, be willing to split the cost of repairs with me. NO SIR! Car is repaired, I drive it for a few months then it start acting up again. The A/C is blowing hot air, the engine is misfiring and the check engine light comes on, again. I've only had the vehicle for 6 months and already, I've had to pay over $1000 in repairs, even with the warranty. When I bought the vehicle, I was given a guarantee that the vehicle had been thoroughly inspected and that it was in great running condition...........not so much. My previous attempts to work with Larry H Miller to get these issues resolved were to no avail. Mr. Villa even responded to one of my reviews and requested me to contact him directly to see if we could find a solution but is was just cosmetic. Once I called him, he flat out said "I cant authorize for us to pay for your repairs". For the most part their reviews are good reviews, especially when i comes to buying but if you read the bad ones, its pretty consistent and they mostly deal with Larry H Miller fixing issues that they have control of. Larry H Miller Volkswagen of Lakewood does not except responsibility for their wrong doing, whether accidentally or on purpose! I WAS SOLD A LEMON! More
by Brian B.
Employees Worked With
This is a management issue, not an employee issue.
