Larry H. Miller Volkswagen Lakewood

I have purchased several new vehicles in my lifetime and I dreaded it every time. But this dealership made it as easy as possible. Yannick my salesperson was awesome. The whole experience was painless an I dreaded it every time. But this dealership made it as easy as possible. Yannick my salesperson was awesome. The whole experience was painless and very quick I was in out of there in just over 2 1/2 hours. Even the General manager Jason Villa took the time to make sure everything was done correctly and expedited as quickly as possible. . More

Really excellent experience. Super helpful and not pressuring at all. They really helped me buy my first car on my own. Amazing experience! I'll definitely return. pressuring at all. They really helped me buy my first car on my own. Amazing experience! I'll definitely return. More

Parts Deptartment The Parts Department is always very help full to get what you need or find how to get your situation resolved. Appreciate for your help Jacque The Parts Department is always very help full to get what you need or find how to get your situation resolved. Appreciate for your help Jacque More

Never again I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the car towed to the dealer through my own insurance because VW roadside said they couldn't come out to help me due to the weather. The service department initially said they would order a replacement tire and have the car fixed the next day. After I never heard from them, I called and was advised there was additional work that needed to be done on the rims and another tire, and they could not give me a date on which I would get my car back because they had to go through the warranty I had purchased. They refused to provide me a loaner or rental vehicle, basically telling me to figure it out while they kept my car for over a week, and I ended up having to pay $1300 out of pocket for a rental vehicle. After asking to speak to a service manager, who never called me back, I spoke to the lease department who asked the GM if they could reimburse me. They advised me they would not reimburse me anything for this cost but said if the car needed to be worked on again to go to the GM about getting a loaner. This was the worst experience I have ever had in all my driving years. I WAS a loyal customer to Larry Miller Lakewood since moving to Colorado, but I will NEVER return to this dealership again. The service department does not care about it's customers at all, and I would never recommend using this dealership to anyone unless you like throwing money away, and being treated like you don't matter. More

Had a great experience! Called about a vehicle I found online and got in touch with Alex Young. He helped my wife and I go through every step of the process from setting us up on a test drive, to getting online and got in touch with Alex Young. He helped my wife and I go through every step of the process from setting us up on a test drive, to getting the paperwork all squared away. Would give 5 out of 5 stars every time!! More

They promise everything till you get in the showroom then it is bait and switch. Horrible customer service. Run away from this dealership. They are horrible. it is bait and switch. Horrible customer service. Run away from this dealership. They are horrible. More

Ruby met us with great customer service and made me feel comfortable with buying the vehicle I was interested in. Very friendly environment. 10/10 customer service! comfortable with buying the vehicle I was interested in. Very friendly environment. 10/10 customer service! More

DO NOT BUY A CAR HERE Do NOT, I repeat, DO NOT buy a car from Larry H Miller Volkswagen. Heres some evidence - After spending over 40,000 on a new car, they did not fill i Do NOT, I repeat, DO NOT buy a car from Larry H Miller Volkswagen. Heres some evidence - After spending over 40,000 on a new car, they did not fill it up with gas - They tied to engage in tax fraud to put 2,000 extra in their pocket (this was refunded after discussed with the GM) - They sold me a car with a screw in the tire and would not work with me to make it right. - They forgot to give me a floormat (keep in mind that they claimed the screw was on me because “they inspect each car thoroughly.” Ok, if this the truth, why you miss the floor mat? Also, check out Jessica Vining review, they said almost the same words to her. Please note, since I bought the car, I seen the tire pressure on that tire go down a little bit each day. Therefore, when I called and proposed what I thought would be a fair solution (I pay for a new tire a dealer cost.) They stated, “we like to take care of our customers” but stated they would not sell me a tire at dealer cost. Mind you, this is when I am getting all the emails trying to promote their service department. Keep in mind, in all their review responses they say something along the lines of “I am sorry about this, call this number and we will work something out.” I tried that and all they wanted to do was screw me out of more money on something that could have been their fault. Any other dealer would have viewed that I proposed to be fair. Its my hope that the evidence is stong enough above that you go elsewhere. In summary, stop putting “I hope you’ll give me a call soon and we can get this sorted out together” when I you all have no intention to do so. More

Customer Service Not a Priority Overall, I am disappointed with my experience in this dealership. A key indicator could have been summarized in the dealerships’ uncoordinated and lac Overall, I am disappointed with my experience in this dealership. A key indicator could have been summarized in the dealerships’ uncoordinated and lackluster efforts to work towards a common middle-ground pricing – followed by the blunder of allowing me to drive a vehicle for 2-weeks without secured financing, not returning phone calls or text messages, and waiting until the final minute to reach out regrading financing despite my attempts to provide them with lenders outside of their network. I am not sure if it is a systemic issue of industry wide incompetency or the general lack of customer centricity. However, I can see why there has been a trend to purchase vehicles through online platforms and negate the problematic inefficiencies of dealerships. More

Great Experience We purchased a 2019 Volkswagen Atlas from Larry H. Miller in Lakewood. From the initial email exchange with Jesus Mora to get a ballpark to the moment We purchased a 2019 Volkswagen Atlas from Larry H. Miller in Lakewood. From the initial email exchange with Jesus Mora to get a ballpark to the moment we left the showroom in our brand new car, the whole team took excellent care of me. Jesus and Scott Wilkinson from the Sales Team made sure they understood what we were looking for and then found a car and deal that ticked all the boxes. Once we shook hands, they walked me over to Jared Silberberg from the Finance Team, who then worked with me on the finance aspects and other options. I liked how they treated as friends and not just someone to "sell" to. From the first interaction to driving off the lot, our experience as top-notch. If you are in doubt about driving there as they might be out of your way, let me assure you - they are worth the drive. More