Larry H. Miller Volkswagen Lakewood

Todd was exceptional to work with! He was knowledgeable, friendly and accommodating making the whole experience as good as possible. We have a young son and are being cautious in COVID times. Todd made sure friendly and accommodating making the whole experience as good as possible. We have a young son and are being cautious in COVID times. Todd made sure we were comfortable and could limit our indoor exposure to a minimum. I appreciate the effort he put into the whole process to make sure we were taken care of. More

Todd was very friendly and got us into a family friendly car in a quick and easy process. He was easy to talk to and made the whole experience feel like it was a good decision purchasing our car. car in a quick and easy process. He was easy to talk to and made the whole experience feel like it was a good decision purchasing our car. More

Completely unprofessional and unethical. Very specifically said more than once what I was already prequalified for with Capital One and was told they would beat it. I was insistent that I didn’t specifically said more than once what I was already prequalified for with Capital One and was told they would beat it. I was insistent that I didn’t want hard pulls on my credit multiple times but eventually agreed to 1 single hard pull from VW credit stating that so much business is done that they are confident they can make it work for the terms I requested. Well all of the sudden my phone blows up with well over 10 inquiries from multiple credit apps that I use to monitor my credit. They flat out ignored the fact that I said VW credit only. That was all I gave consent for. Asked for a return call from the owner with no response. Also couldn’t even get an acknowledgment of doing something completely wrong. Never seen business done this way before. Completely illegal, unprofessional, and unethical. More

Todd was very professional and ensured we were well taken care of. He was patient, knowledgeable and answered all our questions. Thanks you and Outstanding job! care of. He was patient, knowledgeable and answered all our questions. Thanks you and Outstanding job! More

I highly recommend working with Todd. He was extremely knowledgeable of the entire VW inventory and answered every one of my questions with wonderful expertise. Todd was very polite and not pushy in anywa knowledgeable of the entire VW inventory and answered every one of my questions with wonderful expertise. Todd was very polite and not pushy in anyway. He made me feel completely at ease during this entire process. Overall, he made my experience at LHM VW very enjoyable. More

I highly recommend working with Yannick G. at Larry H. Miller Volkswagen. He was a real down to earth guy who made everything happen that I had asked. I knew exactly what I wanted, went alone (without my Miller Volkswagen. He was a real down to earth guy who made everything happen that I had asked. I knew exactly what I wanted, went alone (without my husband), and did not feel taken advantage of at any point, unlike another local Volkswagen dealers who tried. On top of being friendly, Yannick was very knowledgeable! He even delivered my new car since it wasn’t ready the day I made the purchase. I would definitely work with him again! As for the 2021 Atlas, I'm loving it so far! More

Everyone was very nice and made the experience as nice and easy as possible. I got the car that I was really looking for at a good price. and easy as possible. I got the car that I was really looking for at a good price. More

Unethical and Unprofessional! Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices. I purchased a used 2017 Volkswagen GTI that was involved in the severe hail storm that struck Larry Miller VW in the spring of 2017. The car has hail damage that was undisclosed and was not properly reported to VW or Carfax and clearly illustrates Larry Miller's desire to hide the diminished value of the car as well as the shady and disgraceful way they do business. The hail damage resulted in the windshield and sunroof having to be replaced. These repairs were not done correctly causing water to leak into the interior of the car. Larry Miller VW even made the first owner of the car sign a liability waiver so that they could not be held responsible for any future claims related to the undisclosed hail damage. Devin Schubert, General Manager falsely claimed that car was not damaged at the dealership and that they did not do the repairs directly contradicting the documented comments made to me and to another VW dealer which is yet another example of their shady and unethical business practices. I took delivery of the car in late April of 2020 after I purchased it from another dealer. The car was a trade-in and had less than 5900 miles. 2 months after I got the car I had put less than 400 miles on it because of everything that’s going on with the pandemic. I took it to the local car wash for the first time in June and was shocked to discover water steadily dripping from the headliner and around the overhead console leaving a 1/2” of water surrounding the gear shifter when I got back in the car after I finished washing it. The water was leaking into the interior as a result of the improper installation of the replacement windshield and sunroof that Larry Milled VW did as a result of the hail storm. The repairs were done by a mystery vendor that they conveniently are unable to identify. I have taken the car to 2 different shops (one VW dealer and one independent shop) and they both strongly agree and confirmed that the leak is a direct result of “a total hack job installation” of the windshield and sunroof on behalf of Larry Miller VW! Larry Miller VW, Devin Schubert the General Manager, Andy Fiedler the Sales Manager and Alex Young the Used Car Sales Manager all refuse to help or offer any type of financial assistance with the repairs that total $4700! I even opened a case with VW America to try to get Larry Miller VW to help and still they refuse to do anything although the leak is clearly a direct result of faulty installation of the replacement parts. All they do is site company policy and refuse to even acknowledge that the issue is related to their extremely poor workmanship. Instead of doing the right thing during a time of great unrest and uncertainty they choose to put their profits first and the customers that support them last. This is no surprise coming from a company that lied to the entire world about the emissions of their diesel cars so that they could put profits first and screw their customers and unnecessarily pollute the environment. They do incredibly poor work and make-up for it by providing even poorer service. If I could give them a negative rating I definitely would! Do not do business with these dishonorable people! More

he is not a crdible He is not a crdible. he palyed with factory 0% apr 72 month. when I get 0% apr 72 month, he told me I will loose couple of thousands dollar incen He is not a crdible. he palyed with factory 0% apr 72 month. when I get 0% apr 72 month, he told me I will loose couple of thousands dollar incentive from dealer . Nationwide vw give 0% apr up to 72 month. my credit score is over 800. More

Andy, is a fantastic service manager every time I have went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as w went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as well as repairs and maintenance tires etc. More