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Larry H. Miller Volkswagen Lakewood

Lakewood, CO

4.6
1,114 Reviews

8303 W. Colfax Avenue

Lakewood, CO

80214

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1,114 Reviews of Larry H. Miller Volkswagen Lakewood

November 25, 2024

The process is always so smooth. The staff is always able to answer all my questions before I leave. Loving my new car! More

by syreeta_vigil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Vasquez
November 24, 2024

Covered my breaks and rotors under 10k miles happy with the experience definitely love vw More

by Ocanamarcelino683
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kat
November 24, 2024

The Lakewood Larry H Miller Volkswagen location is very personable and attentive to their customers. I would recommend them to everyone who needs repairs on their vehicle. More

by bridgemrobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Curiel
November 23, 2024

Alec was an excellent salesman in the lease of my families new 2024 Tiguan. He was efficient, kind, and understanding - we were in and out of the dealership in two hours, and we got a great deal on a More

by Ben M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsee Madsen, Jay Mcadow, Alec Vasquez
November 23, 2024

Here’s a polished review you can use: “I had an amazing experience working with Tyler when purchasing my new car! From the very beginning, his professionalism and genuine personality stood out. He More

by garywoodrome7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Deven
November 18, 2024

Great dealership with very helpful staff of professionals. Our sales associate, David Lax, was the most knowledgeable and friendly we’ve had in 20+ years. More

by tomelliott118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lax
November 18, 2024

The salesman Jay V was very approachable and nice and he was able to get a very nice deal on a car for us. More

by Steven Quesnelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay V
November 17, 2024

The car has been sitting in my garage for well over a year because it won’t pass an emission test or run correctly. Not happy with these guys. They sold me a vehicle that has been problematic since day More

by Lee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sal Sierra
Nov 22, 2024 -

Larry H. Miller Volkswagen Lakewood responded

Lee, I’m truly sorry to hear about the challenges you’ve faced with your vehicle and the frustration this situation has caused. It’s concerning to learn about the issues with the car’s condition and the conflicting information you received. Your trust in us and your investment in this vehicle should never have resulted in such a disappointing experience. I want to assure you that your feedback is being taken seriously, and I’d appreciate the opportunity to discuss this further. If we haven’t already spoken, please feel free to reach out so we can address your concerns directly. Thank you for sharing this, and I regret that we let you down. - Alex Young, General Manager, (303) 237-1311

Nov 22, 2024 -

Lee responded

Thank you for taking my call today, Alex. I want to clarify that my intention is not to put your two employees in a difficult position. Their honesty helped me understand why this situation has occurred, and I appreciate their assistance. I am trying to make sense of this entire ordeal and determine what has been fair to me. I have replaced several parts on the car, including the cam (which I believe I paid your team to install), the clutch (along with the pressure plate), the turbo, the fuel pumps, and the exhaust, among others. It doesn’t make sense that I’ve had to invest in all these repairs with only 50,000 miles on the car. I certainly would not have replaced these parts unless it was deemed necessary for the car to run properly. I hope you can see that all of this adds up concerning this specific vehicle and the modifications that were made before I bought it from you. Thank you once again for your help.

November 15, 2024

Great service. Katalina Jones was very helpful , friendly and knowledgeable. The service was done timely. More

by pamdavezin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katalina Jones
November 14, 2024

Great place for auto servicing on my Touareg. They get things done and keep me informed along the way. Looking to buy another fine VW product soon. More

by Giles Poulson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
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