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Larry H. Miller Volkswagen Lakewood
Lakewood, CO
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,042 Reviews of Larry H. Miller Volkswagen Lakewood
May 28, 2013
Wonderful staff! I worked with Josh the most, Fantastic employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh w employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh was on it for me. Quick response to my question, with a phone call and email response. I am a retail manager, I know a great sales team when I see them. This place has that! Go in and see the staff at Larry Miller...you will not be disappointed! More
by sabrina17
May 21, 2013
I had a great experience with the all three gentleman that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly. He even went as far as taking my Jeep which I had drove across the street to Wendys (after I noticed I had a nail in it) and came and took it back to the service department for me and had it fixed right there. He was definitely awesome to deal with. Thanks Gary! More
by tonimm1981
Employees Worked With
Tony Prevo, Gary Garneau
April 29, 2013
Most dealerships I went to were not so pushy, but this one had the car I really wanted and came highly recommended and appeared highly reputable. They are not. I purchased a 2008 Subaru Forester in Januar one had the car I really wanted and came highly recommended and appeared highly reputable. They are not. I purchased a 2008 Subaru Forester in January and I was sold a lemon. I was promised that it had been inspected and to my core I do not believe that it was inspected at all. They also "gave for free" a windshield protectant that cracked on my very first drive home from the dealership. Now I have 3-4 small dents and cracks in my windshield already, but that's the least of my problems. My first week owning the car my spark plugs failed and my check engine light came on which failed my cruise control. I brought the car in to the dealership. The spark plugs were, and I quote from the repair, "all of the plugs out of gap spec, one worn so badly there was no electrode left." "Found oil leaking badly into spark plugs from valve cover gasket." This car was not inspected. Also I was promised a certain mile/gallon rating I didn't take seriously but expected at least 18mpg which I still did not get. The replaced the spark plugs and wires, but first they expected me to pay out-of-pocket. At this point, I owned the car for 8 days. I did not pay. So then I went for my emissions test (BTW, the emissions test is not 'included' you pay Larry H. Miller the $25 and they give you a gift certificate to take to the emissions center, but make you think they are covering the cost.) and FAILED. I FAILED EMISSIONS on a 2008 Subaru Forester from a 'reputable dealership' for which I was talked into paying WAY too much money. (Funnily enough, the guy in front of me, who passed emissions, was driving an early 90's Bronco) So BACK I go to Larry Miller where they start running more tests. First they replaced a faulty fuel valve (possibly the reason for such poor gas mileage - not caught in 'inspection') doesn't help. Then they clean out all the carbon and replace the carbon filter (also not caught in inspection) still didn't help. So they replaced the faulty catalytic converter and a few more gaskets and it STILL didn't pass... In the first 70 days I owned this car from February, March and half of April it spent 25 days in repair including all of the snowstorms (the reason I upgraded to AWD). It's passed emissions and on the road now, but I've removed all evidence of Larry H Miller from the vehicle, and I'm telling everyone I know to stay away! My new car (for which I paid good money for peace of mind and now every time I open the door I can only wonder "what now?!") is an ongoing joke at my office, "do you think she'll make it in today?' '-I don't know she's driving the Subaru this week and not the rental!!". The individual workers there were nice enough and the atmosphere definitely makes you feel like you won't get ripped off. And they did make of these repairs. But the point is the car they sold me was over-priced, under-inspected and rushed out the door at me. And now, even though THESE problems are fixed, I am left with a car I don't trust! I should have kept my 2000 Dodge Neon, at least I trusted it to get from A-B. And they never even offered me an extended warranties or repair promises or anything after all these problems. Just, "have a nice day" but probably thinking "we'll see you in two more months when your warranties won't cover the rest of the problems with this piece!" All in all, I have a large loan on a very pretty car that probably won't last me a year. Has barely lasted three months. More
by dobster1029
April 18, 2013
I told Tommy I was looking to trade my Civic in for a used 2dr GTI and he knew right away which car to show me and before I knew it, I was staring at a beeautiful white 2dr 2010 GTI that I fell in love w used 2dr GTI and he knew right away which car to show me and before I knew it, I was staring at a beeautiful white 2dr 2010 GTI that I fell in love with as soon as I laid my eyes on it. He and Noah both explained all the features that the car came equipped with and they sounded so stoked about every one of them. It's like they were just as excited about the car as I was! My only problem was that I needed mom to co-sign for me so I could start to establish my own credit. Now, with my mom being a sales manager herself, I knew it was going to be hard to sell her on the car but with the help of Jay, she was sold within minutes! They were able to get my payments at a reasonable price, right where I needed them to be, and I left that night with my dream car! I definitely recommend this dealership and Tommy as the killer, energetic, "can-do" salesperson! Thanks a million, guys! More
by GTI44
April 09, 2013
I have only owned a Volkswagen for a little under a year and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very acc and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very accomodating, helpful and respectful of my time. I was very surprised with the ammenties available for customers. The wait lounge was wonderful! I really liked the picture of the owner and the comfort of their lounge. I was in and out in less than an hour and felt great about my service. Thank you! More
by Monunu
April 04, 2013
Before I begin, I have to admit that I can't stand car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go on for hours in regards to that sour experience but I don't want to take away from the refreshing change I experienced today. I currently own an Audi and was recommended Larry H Miller Volkswagen by a neighbor who knows the General Manager, Jay Frank. Despite my better judgement I brought the vehicle in for service to have a tune and oil change. They offered a free car to drive and offered a maintenance package for $150. The typical synthetic oil change at my usual Audi store usually runs approximately $90-$120. I immediately declined and prepared to leave when Ben explained that this wasn't one oil change but THREE! $150 for not only an oil change but also top off the fluids, rotate the tires and an inspection. It was definitely to good to true so I accepted and then waited with total distrust that I was going to get shafted somehow. This deal completely changed my opinion of car dealers! I was out of the store within 45 minutes. They washed my car, were extremely nice and made me feel like a million bucks. The wait wasn't bad because they have a very comfortable waiting area, direct TV, computers to surf and coffee. Allison, the receptionist was very nice and everyone was very professional. Ben recommended that I do a few minor repairs but didn't push me and then offered to set a time when I was able to reschedule. Seriously, this was the best experience I have experienced in a dealership. Hands down! I will return to have my future repairs completed and plan on using these guys for everything. I was totally thrown off guard when Jay Frank, the GM called on my way home. He was told by Ben that his friend recommended me and he called personally to make sure everything went smooth. I'm still in disbelief but will take both mine and my wife's car in for service. Very cool indeed. More
by alex_mich
March 26, 2013
Update: Since my review I was immediately contacted by GM, Jay Frank. Jay has gone well out of his way to try to earn my trust back in their dealership. They have replaced my damaged alloys, and are wor GM, Jay Frank. Jay has gone well out of his way to try to earn my trust back in their dealership. They have replaced my damaged alloys, and are working on another issue and have re-assured me it will all be taken care of, at the dealerships cost, as well as give me a loaner while this is being attended to. I am willing to give them a second chance after the efforts Jay and service manager Ryan have gone through. I believe these guys are bringing this dealership in the right direction! Since my last review, Jay and Ryan have taken care of all my issues and I would recommend these guys. They have definitely earned a second chance with me! I would rarely give anyone 5 stars, but these guys are on the way to earning them! More
by N0thappy
March 15, 2013
Josh Karczewski was great, did not think they would be able to get my deal done seeing that I was so upside down in my trade, but Josh and the management team got it done for me. they truely will do what able to get my deal done seeing that I was so upside down in my trade, but Josh and the management team got it done for me. they truely will do what ever it takes to make a deal for YOU! More
by RONNIEFRANKLIN
March 04, 2013
I have always been extremely skepitcal of Dealers in general. I called into this shop because I was interested in genuine OEM parts, etc. Why not give them a try? I was astonished with the amazing servi general. I called into this shop because I was interested in genuine OEM parts, etc. Why not give them a try? I was astonished with the amazing service these guys offer. Ben, the Service representative was amazing. He explained the benefits of using the Dealership including the fact that they have complimentary loaners and free coffee. Big deal right? Well it was! They have Starbucks coffee for free, WiFi, Direct TV, and after a five minute wait he had me driving down the road in a brand new Passat as a loaner. He also provided me with a discounted oil change package that was only $135 for three synthetic oil changes. My last oil change at an undisclosed non-VW store was $89 for only one! I felt great with the whole experience. I will confess without a doubt that this Dealership has it together. More
by echad334
February 17, 2013
Josh was amazing, he made sure he knew the budget we were working with and didn't try to over sell us! He even went above and beyond to make sure we had everything we needed! I can't say enough great thing working with and didn't try to over sell us! He even went above and beyond to make sure we had everything we needed! I can't say enough great things about him, would buy another car from him any day! More
by tklawler
