Larry H. Miller Toyota Murray

Took a long time but got it done Scott Anderson did a great job showing off the car's features and was willing to work with us on pricing. We had to wait for long intervals of time w Scott Anderson did a great job showing off the car's features and was willing to work with us on pricing. We had to wait for long intervals of time when trying to talk to other people at Toyota (finance guys, etc). It'd be nice if the process could be more fluid. More

Thank You. Mr. Okosun worked closely with me to get the best for my family and I. He was very detail oriented and aimed to please. He has great work ethic and i Mr. Okosun worked closely with me to get the best for my family and I. He was very detail oriented and aimed to please. He has great work ethic and is very respectful. It was an experience I'll never forget. He is the definition of customer service and as sweet as brown sugar. Thanks for your time Mr. Okosun. More

Watch out for your service charge We dropped our 4Runner off for a transmission flush and when we came back to get it, they only removed the bolt and drained 4 quarts of fluid and repl We dropped our 4Runner off for a transmission flush and when we came back to get it, they only removed the bolt and drained 4 quarts of fluid and replaced the 4 quarts. However, they were trying to charge us for a complete flush and condition, saying they flushed the whole system using a machine, changed the filter and gasket and put conditioner in it. no conditioner, no new filter, no new gasket and no machine ever hooked up. After about an hour talking with technician, and managers we got our bill fixed with only what they did. When you take your car here for service, check the work before you pay, they are trying to take as much money as they can for little to no work. More

Great timely service. Friendly Technicialn too. Great friendly service. Was able to get my car in for service within one day. Great explanation of the serves provided and was offered a great sales Great friendly service. Was able to get my car in for service within one day. Great explanation of the serves provided and was offered a great sales price for new tires. Prompt and professional! More

Honest and upfront When I walked in Philip was ready to greet us and get us all set up to find what I was looking for. I told them the car I was looking at, my price ran When I walked in Philip was ready to greet us and get us all set up to find what I was looking for. I told them the car I was looking at, my price range, and my monthly payment needs. They found a car and spend the time with me to go over a lot of details. Personally i was impressed by the staffs' care for other employees. I ended up finding a deal that I wanted that for my needs and was something I had never thought about. More

Mark Evers was the best sales person EVER! Mark Evers took the time to help me special order my 6spd. manual transmission Toyota Corolla. Mark kept me updated on the status and was so excited t Mark Evers took the time to help me special order my 6spd. manual transmission Toyota Corolla. Mark kept me updated on the status and was so excited to call me when my car arrived. I came down right away. Mark is just an around great guy! I will recommend ALL my family and friends to go buy a car from him! Thanks Mark Evers for making my car buying experience a great one! More

Frustrating I have an appointment at 5 pm. I explained to the salesmen (who was very friendly) about my credit situation. I was very clear about the situation I I have an appointment at 5 pm. I explained to the salesmen (who was very friendly) about my credit situation. I was very clear about the situation I was in. He said lets see what I can do. I explained what I wanted in a van. He looked and found a Honda Odyssey 2010. It had very strong smile smell in the can and the sunroof was broken. I told him what I could afford. Was about 325/month He goes to finance manager and tells me to wait. He bring me back a sheet where the finance manager has me at payment of 600.00 a month and is expecting me to cover the charge to have sunroof fixed. The salesman was good the finance manager was not. Sad part about the whole experience I wasted 3 hours of my night to come away empty handed and I also found the same van at another dealership 2500.00 less and it didn't stink or sunroof wasn't broken. It was just frustrating night Robert More

Service package not honored I purchased a three oil change package in June of 2014. It had a one year expiration date attached. At the time of purchase I was concerned I would I purchased a three oil change package in June of 2014. It had a one year expiration date attached. At the time of purchase I was concerned I would not utilize it because we did not drive enough to warrant three oil changes in the year period. The service rep told me it was no problem, they could make exceptions. I called to arrange an appointment for my one remaining oil change in early March of 2016. I was told that they could not honor it because my service package expired. I explained the discussion I had with the service rep when I purchased the package, I was told there was nothing that could be done. I then asked to speak with a manager, Traci. She said the same thing, there was nothing she could do, the terms of the package were clearly marked. I agreed, yes, I was aware it was good for a year, that's why when I purchased it I was concerned about the year terms, and was told it would not be a problem, they could make exceptions. I told her I understood there could be exceptions made, to which I was told no, nothing could be done. We have purchased a vehicle from this dealership, and taken that one, and two other Toyota's we own there for service since 1999. I am very disappointed that this is the end result. I am not trying to get something for nothing, just want to get what I paid for. Traci was not helpful, gave no offer of reconciliation, and did not seem to care that they have now lost a long standing customer due to such a trivial issue. Very sad. More

Incompetent and dishonest I took my truck in for an oil change and to have a running light replaced. Was told it would be about an hour. After 3 hours I went to see what the I took my truck in for an oil change and to have a running light replaced. Was told it would be about an hour. After 3 hours I went to see what the hold up was. They were unable to locate my truck. Then it turned out that the truck had been done for 2 hours but they just failed to let me know. I was offered a lame apology and sent on my way. When I got home, I realized that they had not changed the light nor had they vacuumed my car as I was told. When I called and asked to speak with the service dept supervisor, they refused to give me his contact. I have since been lied to and ignored. I paid for 3 oil changes and was told that I would be sent a check for the other 2. It has been well over a month and NOTHING! Beware of Larry H Miller Toyota service dept. Incompetent and dishonest! More

Dave was awesome! I had some issues with my battery dying and needed an oil change. I made an appointment for the afternoon. Dave came back and told what the problem w I had some issues with my battery dying and needed an oil change. I made an appointment for the afternoon. Dave came back and told what the problem was and how it could be fixed. He honored the coupon I had for the oil change and checked everything I asked him to, Dave took care of me in less than an hour! I have never been treated so well. More