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Larry H. Miller Toyota Lemon Grove

Lemon Grove, CA

4.7
956 Reviews

6800 Federal Boulevard

Lemon Grove, CA

91945

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956 Reviews of Larry H. Miller Toyota Lemon Grove

September 28, 2020

Trudy in the service department is outstanding. But my last appt. with my 2003 Toyota Tacoma did not go well. I had an oil change and tire rotation. When I got home I noticed that they scratched up all fo More

by jspatholt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Sep 29, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. Jenn O'Brien, Customer Relations Manager, (619) 265-3135

September 19, 2020

Great service. Needed a part i Waited an hour to see if they could get the part. They called me to let me know if they got the part and they were finished putting it in. More

by Jorji1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bada
Sep 22, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! Jenn O'Brien, Customer Relations Manager

September 17, 2020

Great service every time I bring my Camry in. Trudy is assume, easy to talk to very professional, always a pleasure to do business here... More

by CamryEd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Sep 17, 2020 -

Larry H. Miller Toyota Lemon Grove responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. Jenn O'Brien, Customer Relations Manager

September 12, 2020

Trudy and Macario went above and beyond the call of duty to help me. I will always be grateful for their kindness and efficiency. Thank you very much. More

by Rita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Macario , Trudy Roux
Sep 17, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you Rita, for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Jenn O'Brien, Customer Relations Manager

September 03, 2020

Excellent service. Trudy is efficient, competent and caring! She is the best! I keep coming back to her, and I‘ve owned or leased Prius’s for years. More

by shrnjones@cox.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Sep 04, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Jenn O'Brien, Customer Relations Manager

September 01, 2020

I have bought my Preus at this dealership in 2014 and I have been very happy with them Trudi helps me when I bring my car in to be serviced. She is good More

by Fpmartin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Sep 01, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for the five-star rating. We hope you have a great day! Jenn O'Brien, Customer Relations Manager

August 30, 2020

The service department service writers are rude. They yell at you and shove a pen in your face without reviewing the service order. I find out that they made a mistake on their service order, they did n More

by SequoiaFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel
Sep 02, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for reaching out. We want all of our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. Jenn O'Brien, Customer Relations Manager, (619) 265-3135

August 13, 2020

Great service as always Scott was helpful once again all services performed on car were done in timely manner also staff in service bay were kind and sincere More

by bigbrobansheebro
Recommend Dealer
Yes
Employees Worked With
Scott Bada
Aug 14, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jenn O'Brien, Customer Relations Manager

June 15, 2020

Good customer service and stuff but was told to drain brake fluid for $159 even still cristal clear. Just watch out for those extra charge. I feel bad for those people that doesn’t know about car mainten More

by Tito Boy
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Jun 15, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you weren't fully satisfied. We will share your comments with our team, and we hope you will give us an opportunity to do better next time! - Jenn O'Brien, Customer Relations Manager

June 07, 2020

Rene Herrera was fantastic! He ran all over the place and was very patient trying to take care of me. Manny in finance A+++ also. More

by steveheffler74
Recommend Dealer
Yes
Employees Worked With
Rene Herrera and Manny Chavez
Jun 08, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jenn O'Brien, Customer Relations Manager

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