Larry H. Miller Toyota Lemon Grove

Sent the wrong part then refused to issue a refund This dealership accepted $225 from me online for a seat belt assembly for my 2002 Toyota Tacoma Prerunner. When I received the part it was incorrect. This dealership accepted $225 from me online for a seat belt assembly for my 2002 Toyota Tacoma Prerunner. When I received the part it was incorrect. When I contacted them they claimed I didn't enter a VIN number (though that didn't prevent the online sale from going through) and said they wouldn't issue a credit unless the part was returned. I shipped the part back (again, at my expense) and they emailed me 9 minutes after they received it to say they wouldn't give me my money back because it was shipping in a different box!!!! Of COURSE it was in a different box. With COVID, I throw all boxes away outside and bring the contents in my home. So now I'm out over $225, am stuck with the wrong seat belt assembly and they've pocketed my money. I've never HEARD of such brazen criminality! This dealership should be avoided at ALL COSTS! More

Best Service Available I always get the best service from Trudy and the team at Larry Miller Toyota, that's why I always come back. I know Toyota vehicles are reliable but t I always get the best service from Trudy and the team at Larry Miller Toyota, that's why I always come back. I know Toyota vehicles are reliable but to have a service team you can depend on for honest high quality work seals the deal. More

Mike Hayner is incredible and got me my dream car! Could not be happier with my experience overall. Very grateful and definitely will recommend to my friends. not be happier with my experience overall. Very grateful and definitely will recommend to my friends. More

One of the best and fastest service I’ve received & ai’ve been to all the nearby. Ryan in service was friendly, helpful, & answered the questions to all of my concerns been to all the nearby. Ryan in service was friendly, helpful, & answered the questions to all of my concerns More

Service department always fast and curtious. Scott was communicative and professional. My car was serviced in the time I was quoted, and I felt the difference when I drove away. communicative and professional. My car was serviced in the time I was quoted, and I felt the difference when I drove away. More

Great customer service. Service rep Trudy truly is amazing. Great attitude and always there to help me. I brought my car in for oil change and out of there in a quick amount of time. amazing. Great attitude and always there to help me. I brought my car in for oil change and out of there in a quick amount of time. More

Great service technician. Very attentive. Kept in touch with me regarding updates and handled all the details in working with my third party warranty provider. with me regarding updates and handled all the details in working with my third party warranty provider. More

Excellent customer service... with big smile.. I really like the way they trade customer.. they make me wanna go there again ... big thanks for them from my heart like the way they trade customer.. they make me wanna go there again ... big thanks for them from my heart More

The dealer is great but the service advisor who helped me wasn’t really helpful and friendly. The service invoice wasn’t that clearly stated wasn’t really helpful and friendly. The service invoice wasn’t that clearly stated More

New car Benito Medina was the person that took us out for the test drive. He was very pleasant and patient with us. I wasn't sure which one I wanted an SUV or Benito Medina was the person that took us out for the test drive. He was very pleasant and patient with us. I wasn't sure which one I wanted an SUV or Camry. Was not really planning on buying that day. But it all worked out and I have my new car. Smiles! More