Larry H. Miller Lexus Murray

This dealership puts customer service at the bottom and charges a ridiculous amount of money for services (oh, but wait, you get to eat a donut while you are there... too bad that donut costs you about 50% charges a ridiculous amount of money for services (oh, but wait, you get to eat a donut while you are there... too bad that donut costs you about 50% of what you are paying to have done to your vehicle). Communication is terrible and I will NEVER return... too bad, because I think they make a nice car... not nice enough to have to deal with the headache there though. More

“Horrible service department” took my car in for a basic online change and was told it would take about an hour. I ended up calling the dealership 6 hours later wanting to know when my car would be ready; t online change and was told it would take about an hour. I ended up calling the dealership 6 hours later wanting to know when my car would be ready; they said it would be done before they close and to be here before 6:00. After paying my bill I went out to my car which wasn’t washed for an $80.00 oil change you expect your car to be washed. It upset me but wasn’t a big deal, I go to get inside my car and found that they took it out to luch, they had fast food napkins, cups and bags scattered all over my car even the back seat. They even spilled coke in my cup holder and left my car a disaster. I couldn’t believe it I walked inside and demanded to talk to the supervisor who of course had gone home for the day. I told the service agent what had happened and he said sorry, that’s it. He wouldn’t even send anyone out to clean up the mess; I then asked him why my car wasn’t washed. He said it was a busy day, I guess not enough to take my car out to lunch. After I left I noticed that it was still saying on my navigation system that it required service. But wait the story gets worse, once I finally got a hold of the service manager I told him the problem and he told me “that’s weird they normally don’t take cars out for lunch on Saturdays, we usually buy them lunch” no apologize no nothing. Calling Lexus corporate got me know where they told me that each dealership is individually owned and operated and to take my car to Las Vegas for service. The story doesn’t end there after I got my car back I noticed that it was making a weird ticking noise when it started, like someone was tapping on my windows. I was so upset I decided to drive to Provo to the other Larry H. Miller dealership to see in fact if the oil had really been changed and what that ticking was. They treated me like an idiot showing me how clean the oil looked on the dipstick which was there way of saying the oil hand been in fact changed. A day later I got a call saying that I needed to have my engine completely rebuilt at 12K miles. Don’t waste your time or money with Larry H Miller Lexus, once they take your money they stop caring. I was told by my sales agent to take my car in anytime to get a free car wash for the life of the vehicle, they make you wait up to an hour to get it washed. They do this on purpose so you don’t take your car in, even if no one is in line they still make you wait. More

These guys must be the WORST LEXUS DEALERSHIP on the planet. Sales guy we had was incredibly rude when we told him that we would need some time to decide. He basically told us that we were wasting his t planet. Sales guy we had was incredibly rude when we told him that we would need some time to decide. He basically told us that we were wasting his time! We were appalled. Once in a blue moon did we ever expect such a poor customer service at a Lexus dealership until we visited Larry H. Miller Lexus in Salt Lake City. We NEVER expected such a "no-class" sales person at a Lexus dealership before that day. We have owned three Lexus(all bought in CA) and we have loved Lexus. Sadly, Larry H. Miller Lexus is the only Lexus dealership in Utah, we will have to go to Denver, Las Vegas or LA to buy our next Lexus because we NEVER want to visit these guys again to buy a new one. That poorly trained sales guy at Larry H. Miller Lexus made us wonder how they could sell anything to anyone. We hope these guys will go out of business and someone else take over the Lexus dealership here someday, then we can at least hope real Lexus experience at the new Lexus dealership. Shame on you! Larry H. Miller Lexus! They better learn how to treat their customers from Ken Garff Mercedes and BMW of Murray. Those guys were much better at treating their customers with respect! More

Lexus of Las Vegas would not or could correct the problems, Took Vehicle to Lexus of Linden and within 4 hrs. had corrected problems as required. problems, Took Vehicle to Lexus of Linden and within 4 hrs. had corrected problems as required. More