Larry H. Miller Lexus Murray

I stopped in 'just to look' and was not planning to purchase till after the first of next year. Lexus was on my short list of vehicles for consideration. As I looked at an IS in the showroom (and was purchase till after the first of next year. Lexus was on my short list of vehicles for consideration. As I looked at an IS in the showroom (and was impressed), Darryl Petersen walked up and started talking with me and showing me some features, answered some questions, etc. He was very friendly and helpful and not in the least put off when I told him I was just looking and not planning to purchase at the time. As we talked, I told him I would be looking at a CPO vehicle, not a new one. He asked what features I would be looking for including color and then said he had two on the lot that fit those criteria and asked if I would like to take a look. Obviously, I did and liked what I saw. So, we took a test drive and as they say, the rest is history. He let the car sell itself, without sales pressure and made the entire process enjoyable. I would definitely recommend Darryl and the Lexus dealership to others and I am enjoying the car immensely. More

Terrence gave great customer service at a reasonable price. He made sure that the car was clean after and walked me to my car. He was honest and didn't push me to get things that I did not need. price. He made sure that the car was clean after and walked me to my car. He was honest and didn't push me to get things that I did not need. More

I have been working with Mandy for 3 years now and she always has a positive vibe. Always has a smile on and makes me feel at home in the service department. You can tell that she loves what she does. I w always has a positive vibe. Always has a smile on and makes me feel at home in the service department. You can tell that she loves what she does. I will never go any where else. I will recommend this dealership to everyone. Thank you for all your hard work. More

I have serviced my Lexus at Larry H. Miller for the past two years and they have exceeded my expectations in every way. I feel like it is one stop shopping and everything is taken care of. I have specific two years and they have exceeded my expectations in every way. I feel like it is one stop shopping and everything is taken care of. I have specifically worked with Terrence Oefinger on several occasions and he always goes above and beyond to ensure I have the best experience possible. Thank you! More

We love this dealership and have purchased 5 vehicles Sharly Noble goes far and beyond any excellant standard. She is always so helpful and knowledgeable about every car we have purchased. She is so fr Sharly Noble goes far and beyond any excellant standard. She is always so helpful and knowledgeable about every car we have purchased. She is so friendly and her customer service is above any We have ever experienced. She will pick up our car 50 miles out of her way to service it and then return to our home. We have recommended her to several of our family and friends that also purchased from her. Sharyl is a great salesperson and an even better friend. We always have a great experience at Lexus in Murray and will further our customer relations with them. Thanks Bruce and Diane Jardine More

My wife owns a Lexus and had it in for an oil change. My Jeep was having some air conditioner problems so I discussed it with Brian and Terrance. They ordered the part for my vehicle and installed it. I was Jeep was having some air conditioner problems so I discussed it with Brian and Terrance. They ordered the part for my vehicle and installed it. I was very impressed that they would service another vehicle other than a Lexus. Thank You More

The follow up and continued customer service every time we buy a car. They treat everyone like the most important person they deal with. The servise is also great they are honest and very helpful. we buy a car. They treat everyone like the most important person they deal with. The servise is also great they are honest and very helpful. More

Good afternoon Mr. Veenema, Mr. Saul My wife and I Good afternoon Mr. Veenema, Mr. Saul My wife and I pulled onto your lot in Murray yesterday afternoon with full intentions of leaving with a new RX Good afternoon Mr. Veenema, Mr. Saul My wife and I pulled onto your lot in Murray yesterday afternoon with full intentions of leaving with a new RX350 or 450H. After identifying several potential vehicles I proceeded to help my wife out of our 2010 Toyota Highlander LTD. My wife is currently using a walker because of reconstructive foot surgery . After walking around and looking over the vehicles for several minutes and being offered no assistance, we proceeded to the showroom. As we walked to the door, I saw a salesman who saw us walking to the door. At that point he basically turned his back and walked away as I helped my wife with her walker in the door. How Rude!? This particular salesman finally greets us once it is well established we are there. My wife and I both made it quite clear as to our intentions. He begrudgingly showed us the RX350 on the Showroom floor. My wife and I both asked questions all of which were treated with hostility. In his defense, he at least opened the passenger door for my wife. Never at any point where we offered a test drive, we were not given a features / benefits walk around, offered a cup of coffee or even a ounce of consideration. My wife and I are completely appalled by the treatment we received. Being an IT Director I thoroughly research every purchase I make. Even though your Lexus Dealership has horrible Customer service ratings, I always try and reserve judgment. That being said, I have to agree with everything I have read on the Internet. More

We have purchased 2 autos from Roger Knox. We found Roger to be an excellent Sales person who was knowledgeable and gave us great service. The staff in the service dept does an excellent job also. to be an excellent Sales person who was knowledgeable and gave us great service. The staff in the service dept does an excellent job also. More

Amanda was wonderful at following up and keeping us in the loop as to what was going on with our card and how long it would take. She was also very freindly and informative. The auto body kept my car clea the loop as to what was going on with our card and how long it would take. She was also very freindly and informative. The auto body kept my car clean and was very fast. More