Larry H. Miller Honda Murray

We purchased our 2010 Honda Pilot at LHMHM 7 years ago. We serviced and maintained it here since then (except for oil changes the last 5 years was done at Grease xxxxxx). Our Engine Light came on, and ma We serviced and maintained it here since then (except for oil changes the last 5 years was done at Grease xxxxxx). Our Engine Light came on, and madness ensure. End result was we needed a new engine. I worked with the service department and the GM of LHMHM as I did not think I had done anything wrong. LHMHM went to bat for us and worked out everything they could. I was about to walk away from the entire deal due to frustration. I worked with many other dealerships and was dead set walking away from the Honda brand in general. I researched EVERY SUV out there similar to the Honda Pilot. We loved ours and couldn’t believe ours died so early. Toyota was either too big or too small. Nissan was either too big, or their transmission seemed sketchy (they’ve fixed that with the 2021 Pathfinder btw), and many others. I was inches away from buying a Kia Telluride. The only thing it was missing was the entertainment package. Did a LOT of research and ironically the vehicle I kept coming back to was the Honda Pilot. When I talked to Edgar, their sales person, our heart was softened. He was one of the nicest guys and sales was not high pressure at all. After a test drive with Edgar, we felt like the Honda Pilot was the vehicle to get. Here’s the lesson: DO NOT change your oil per Honda’s Maintenance Minder, it will lead you astray! In the absence of Honda Motors themselves diagnosing this, we feel like this is likely the cause our engine failed and LHMHM agreed. Honda Maintenance Minder tells you when to change the oil and sometimes it was 10k miles in between. With our new Honda Pilot we plan on servicing the engine oil every 4k miles without fail and will ignore Honda’s Maintenance Minder. It took us a long time to arrive at this conclusion (Engine died in Nov 2020 and here I am, April 2021 writing a review), but although I was not fully satisfied with everything that happened here, I still give LHMHM 5 stars for effort in trying. I looked at this from LHMHM’s perspective and they may have thought we were negligent in servicing the oil, but in the end, I don’t feel like LHMHM was 100% responsible for this, but rather Honda Motors for leading folks like myself into thinking you can change the oil every 10k (or whenever Maintenance Minder tells you). I’ve since talked to Honda Motors and they felt bad about the whole situation as well so that helped change my opinions a little about the Honda brand. For the friendliness of Edgar, and for the management team at LHMHM doing what they could (even though I was extremely frustrated and disillusioned), I still leave 5 stars and hope nobody ever has to live through something like this. Ultimately, we ended up purchasing the 2021 Honda Pilot Black Edition because it had everything we needed. The size was not too big, but not too small, it didn’t look like a minivan (although the old boxy Honda pilot design is definitely missed), it had an entertainment package for the kids to use on long trips, and…..yes, ironically the engine. The engine is peppy and will not disappoint. My only complaint about this Honda Pilot is the transmission leaves me disappointed--it should be faster and I’m sure in future years they’ll fix this. The wife LOVES the Pilot and she has very little complaints and since she’s the one driving this 99% of the time that is all that matters. Change your oil every 4k miles, and ignore Maintenance Minder--I told Honda this is THE WORST feature they have ever come up with and to change it immediately...we’ll see if they listen... To LHMHM, thank you for your assistance in trying your best to resolve this in the best way you knew how. We’ll see you around. TIP: If you do purchase the Honda Pilot (or any Honda that can), make sure you get the “Welcome Lights” on the side and the tailgate. It looks absolutely amazing! Posting link here if it will let me: https://drive.google.com/file/d/1-WtuAIqzYF5IrUiSAvOy7mju1RK0Iox4/view?usp=sharing More

The service at this dealership is seriously the best. I wouldn’t take my car anywhere else. Jackson is the man and always is clear in what needs to be done and helpful in facilitating everything. Amazing j wouldn’t take my car anywhere else. Jackson is the man and always is clear in what needs to be done and helpful in facilitating everything. Amazing job guys! Been a customer for over 10 years! More

Kyle and John at LHM Honda worked harder than any other dealer or salesmen to get our business and that is why we choose LHM Honda. dealer or salesmen to get our business and that is why we choose LHM Honda. More

We bought a minivan with them and the whole experience was great. Contacted Erin online and was able to get the process going before we even got to the dealership. We were very well taken care of. was great. Contacted Erin online and was able to get the process going before we even got to the dealership. We were very well taken care of. More

Service has taken a leg down. I made an appt and Service has taken a leg down. I made an appt and dropped off my car because the VSA light came on after work was done at the LHM collision center. Service has taken a leg down. I made an appt and dropped off my car because the VSA light came on after work was done at the LHM collision center. I expected that they would run a diagnostic, reset the error, likely caused when the body work was completed, and I would be done in a couple of hours at most. I told them I would wait HOWEVER, my 2 hour estimated wait turned into an all day experience. First off I will give them credit for dealing with a new system which I'm sure added to everyone's frustration. This doesn't give them a pass though for the lack of basic customer service etiquette. When you have a customer who has agreed to wait you should keep them apprised of the progress at least every couple if hours. This didn't happen and so I literally was there for 6 hours with no communication except when I proactively tracked down the service agent and even then he couldn't give me a straight answer. Finally when I couldn't wait any longer because I had to meet a contractor at my house they arranged a ride home for me. It would have been nice to go home after 2 hours instead of 6. What I would consider the final breakdown was that an hour after I got home I received a text notification to pay my bill. There was no call from the service agent to explain my car was ready, what the issue was, how much the total cost ended up being etc. And when I arrived back to the dealership it appeared the service agent didn't even know and then acted put out when when I asked for an explanation of the problem and what they did to fix it. Usually LHM service is good but my experience in 3/22/21 was the complete opposite. More

Super service and super professionals. All my questions are answered thoroughly and I trust the recommendations. It’s great having my tires rotated with each service. I would forget that otherwise. Beca are answered thoroughly and I trust the recommendations. It’s great having my tires rotated with each service. I would forget that otherwise. Because they have take care of my car since I bought it, I always drive and travel with confidence that my vehicle will be fine. More

Excellent service. Worked with Nathan. Very professional. Explained all work being recommended. Car was ready when promised. This service department is the best I have ever experienced. Explained all work being recommended. Car was ready when promised. This service department is the best I have ever experienced. More

Great service and great people! They will give you full service.😊 they change my tire which is my problem now not nervous in driving my car. I love Honda! service.😊 they change my tire which is my problem now not nervous in driving my car. I love Honda! More

My initial phone call to the service department was excellent. The service agent was courteous and professional. We set up the account for future servicing of our Honda Insight. She then set an appoint excellent. The service agent was courteous and professional. We set up the account for future servicing of our Honda Insight. She then set an appointment for me for oil change and two recalls. The Service Department intake upon my arrival was professional and efficient. The work was done well within the time specified. I received a phone call when the vehicle was ready. A very satisfying experience. More

It was a very satisfying purchasing experience. Our sales person, Rama, was great. We actually walked in with an advertisement from a competitive deal with a certain price and the price was matched. We walk person, Rama, was great. We actually walked in with an advertisement from a competitive deal with a certain price and the price was matched. We walk away with a fair deal for both sides and we have a vehicle we love. More