Larry H. Miller Dodge Ram Avondale
Avondale, AZ
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1,565 Reviews of Larry H. Miller Dodge Ram Avondale
I do not like how I was not able to pick which service advisor I wanted. Every time I’ve gone to my scheduled appointment a service advisor or someone comes to your vehicle and checks you in well not this advisor I wanted. Every time I’ve gone to my scheduled appointment a service advisor or someone comes to your vehicle and checks you in well not this time I sat in my truck for 15-20 minutes when I realized no one was coming and I walked in to find my service advisor. I asked the service advisor about programming my tow mirrors because I had made a note of it on the appointment and he told me no I can’t you need to leave it here a week. I asked why and he said because it’s not fair that there’s cars waiting on parts and they bring in my truck. I told him that’s why I made the note why didn’t anyone notify me of that how am I supposed to know you’re back up and if other customers are waiting on parts they’re not getting worked on at least my truck is ready to go to flash the program. He told me oh well that’s how it is. I asked how much the programming would be and he said I can’t tell you until the technician programs it. This was horrible service I called the Peoria dealership and they said they could get me in on Monday to perform the service for 199.00. If I had the option I would never work with the service advisor again. I was going to have them change my drive belt to during the oil change service but after talking to him I just wanted my oil changed nothing more. More
Awesome dealership great sales team great selection Sales Manager Aldo Espinoza and Finance Manager Omar Polo gave me a great deal on my new 2024 RAM 2500 Laramie Night Edition Cummins and treated me with th Manager Aldo Espinoza and Finance Manager Omar Polo gave me a great deal on my new 2024 RAM 2500 Laramie Night Edition Cummins and treated me with the upmost respect and patience and won me over as a repeat customer! Thanks again. More
My service manager is great seems well informed and up to date . Has helped tremendously and gave great service I believe the dealership charges too much labor for an oil change it should be half that and ke date . Has helped tremendously and gave great service I believe the dealership charges too much labor for an oil change it should be half that and keeping rescuing customers . I believe dodge Ram itself with its products have some major issues overburdening service departments across the country reading reviews and issues with other dodge owners nationwide I don’t believe Dodge Ram as a company is concentrated on fixing some of the issues and actually has denied according to their nationwide customer service phone line many of consumers who have paid LOTS of money for their vehicles! This dealership is my 3 rd Dodge Dealership I will make return visits to this dealership mainly because of the service Where I originally bought the dodge is in my opinion a not nice dealership that ripped me off tremendously lost-my spare set of keys and never replaced them along with numerous issues after I purchased the vehicles . With all the issues with their vehicles Dodge should a lot and reimburse all dealerships for rental vehicles and a lot some of their own to be lenders for any customer who’s service will take longer than a day . I grew up in an age where customer service was important sadly Dodge Ram as a company itself seems fit to brush off not only their consumers but some of their dealerships in standing behind and solving some issues again I will return to Larry Miller Dodge solely for their service managers and department More
Scott Randel did an excellent job writing up the truck for service and acknowledged the extra warranty we purchased before we even mentioned it which ended up covering the bad wheel speed sensor. Thank yo for service and acknowledged the extra warranty we purchased before we even mentioned it which ended up covering the bad wheel speed sensor. Thank you Scott. More