Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Over the last 2 years, I could not begin to write all the issues with both the Sales Dept as well as the Service Dept. Today was just the tip of the iceberg. Although I have had issues in the past, I receive issues with both the Sales Dept as well as the Service Dept. Today was just the tip of the iceberg. Although I have had issues in the past, I received an email with a Oil Change Special via email for 79.00 IF i made and appt after 1:00 pm M-F. I took them up on this offer and set an appointment. Since I had made a reservation (appt) to get this done, I would think you may not necessarily drop off and get right in, however when i was informed it would be a 2 hour wait to get my truck in, I thought what the heck. What was the advantage of setting an appointment?? Again, if this was the only issue I have ever had with this dealership, I would chalk it up to bad timing. Without going into great detail, it all started with buying the truck. Being told it was a Certified Warranty Truck that carried a 7 year 70,000 mile coverage, only to find out this was a warranty that they added as an aftermarket warranty that had quite a few limitations. Such as sun visors are NOT covered. What truck has less than 25000 miles on it and both visors are broken. They of course covered both visors to be fixed for the deductible of $100.00. There are a few other issues but dont want to write a novel here. I think there are 3 different business's under one roof here and NON of them talk with each other to provide any kind of acceptable customer service. I hope the manufactures rep can be advised that this dealership needs some serious attention when it come to CUSTOMER SERVICE. More

Very professional… I appreciate everyone who took the time to get the job done… thanks… time to get the job done… thanks… More

I arrived at approx 12:35 for a 1:00 appointment. It took at least 10 minutes to be signed in. At least 3 others came in after me and were signed in before I was. Not cool. At 2:46 I received a t It took at least 10 minutes to be signed in. At least 3 others came in after me and were signed in before I was. Not cool. At 2:46 I received a text informing me to respond to the text if I needed anything. I replied that I'd been here since about 12:45, my appointment was at 1:00 and asked how long it would take as it seemed excessive. Less than 5 minutes later my vehicle was miraculously ‘done’. Not really though. It was in for a recall notice and no one bothered to inform me that they would only verify that it needed repair and that it would take 7 days to order/receive the needed part. Wow. Inexcusable. I deliberately chose to come to this dealership because of the high rating. Mistake. More

Easy to make an appt. Employees very caring n friendly. Service is always top of the charts Employees very caring n friendly. Service is always top of the charts More

Had a great experience with the dealership, they did a really good job, I will be back really good job, I will be back More

Kyle from the service desk was exceptional to work with. Always kept me in the loop and was extremely professional. 10/10. Would come again. Always kept me in the loop and was extremely professional. 10/10. Would come again. More

I was inconvenienced, lied to, and ignored during the duration of my service appointment! I missed work and was late due to poor communication on the service department’s behalf. I requested to speak wit duration of my service appointment! I missed work and was late due to poor communication on the service department’s behalf. I requested to speak with the GM multiple times and have yet to hear from them. I do NOT recommend! More

Well they were very helpful didn’t make me feel pressured into anything and I walked away with the car of my dreams… into anything and I walked away with the car of my dreams… More