Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Bought several new cars over the years. Service does not exist. Called to schedule service under warranty and quoted leave the car 5 to 7 days for diagnostics! To make matters worse NO LOAN Service does not exist. Called to schedule service under warranty and quoted leave the car 5 to 7 days for diagnostics! To make matters worse NO LOANER. It is our only car and we have cancer Dr and treatments almost every day. If you can't handle the business, sell it to someone who can and quit giving Dodge, Chrysler and Jeep bad names. More

Two years ago I had a poor service experience here and wrote a review. The General Manager replied publicly that the dealership was committed to better communication and shorter wait times, and he said th wrote a review. The General Manager replied publicly that the dealership was committed to better communication and shorter wait times, and he said they would change and do better. I came back with my three-month-old 2026 Ram 3500 and found that nothing has changed. The truck has a tire pressure monitoring problem. One sensor stopped reporting entirely, and the dash keeps calling for air even though the other tires are above the recommended pressure. When I called for service, I was routed to an AI phone system that couldn’t answer a single question. I still had to reach a person to get anywhere. That system isn’t saving anyone time. It frustrates customers before the conversation even starts, and it’s bad for business. A service department should be people first, run by people for people. I explained that this is a work truck and that I need it Thursday to pick up a trailer in New Mexico. They told me to bring it in Tuesday. When I arrived, I was told it would be three to four days before anyone even looked at it, with repair time on top of that. The service writer said they had 70 customers ahead of me and that this wait is normal. He also said that because it’s a warranty issue, they want to “get it right.” Getting it right is the whole point of a diagnosis. That shouldn’t need to be said. If the real wait is four days, say so on the phone. Give me a confirmed appointment on the day a technician will actually start on my truck. Don’t tell me to bring it in Tuesday when you mean “maybe Friday.” That’s a basic scheduling and forecasting problem, and it’s entirely in the dealership’s control. This is customer dissatisfaction, not customer satisfaction. Companies have used focus groups and outside reviews for decades to find out what their customers really experience. A few hundred honest conversations with the people this dealership has let down would show them exactly what needs to change. It also makes no business sense. Warranty repairs aren’t free work. Stellantis pays the dealership for them. By turning me away, they’re losing that revenue to another Ram dealer or 3rd party shop, along with any future service business from someone who lives 10 minutes away. Dealers sell $80,000 to $100,000 trucks and offer service contracts on them. Customers deserve a service department that can match that price tag. This isn't the case here. More

Purchased a new car with Craig F. , who went above and beyond for us, including a 4-hour drive. The website consistently had the wrong pricing on vehicles. I would call and would be gi , who went above and beyond for us, including a 4-hour drive. The website consistently had the wrong pricing on vehicles. I would call and would be given a different price; at one point, to the tune of $10k, so do double check pricing I don't know what the issue is. I never would have purchased from this dealership had Craig not been so great to work with. More

Outstanding service from Efrain at Larry H. Miller Jeep dealership in Surprise. Helpful , knowledgeable , and genuinely cares. Quickly took care of me and made sure I had a ride home on his dim Miller Jeep dealership in Surprise. Helpful , knowledgeable , and genuinely cares. Quickly took care of me and made sure I had a ride home on his dime. It was an unscheduled drop off mid day. He made me feel like family, not just another customer. The Jeep Grand Cherokee Limited that i purchased from this dealership is one of the best SUV I have ever owned. This car isn’t just my transport to the trailhead, she’s the approach. She’s the first leg of the hike, the reason my boots get to see what the map missed and the reason I get back home. More

Got an oil change was out fast great service see you again next time tyler again next time tyler More

17 JUL 2026 Used Larry Miller CJDR website to send this message to the Service Manager, Michael Queen. On 7/3, at approx. 1230 hrs, I scheduled an appointment with Wilbin Santos to purchase an addi this message to the Service Manager, Michael Queen. On 7/3, at approx. 1230 hrs, I scheduled an appointment with Wilbin Santos to purchase an additional programmed key fob and a retractable cargo cover for my 2025 Dodge Durango GT Plus. Was told that the cargo cover was not a stocked item and would have to be ordered. The service appointment was scheduled for 7/15. Received reminder texts from dealership on July 8 and 14. On 7/15 approx. 0800 hrs, brought the vehicle in and checked in with Wilbin. Wilbin advised it would take a couple of hours and offered to provide an Uber home. (greatly appreciated). Approx. 1233 hrs, texted Wilbin for update; no response. Approx. 1357 hrs, called service department. Was told Wilbin was at lunch and he would call back upon return. Approx. 1447 hrs, received call back that the key fob was completed but cargo cover had not come in yet. Was told that Wilbin went home sick (possibly why he never called me back). Approx. 1500 hrs, arrived at the dealership to pick up my vehicle. Spoke with Jessie (not sure of name). I was told that the bill was $452 +/-. I said I was only paying for the key fob and programming, not for the cargo cover. After another 20 minutes, it was finally resolved to the correct amount of $295.24. This was my first experience with your dealership, and I am obviously not impressed. To date, I’ve heard nothing back from anyone about my experience. Unfortunately, when I think or speak of your dealership, this will be the experience brought to bear. More

I brought my 2026 RAM not to this dealership but with only a few 4 thousand miles on it due to a mechanical issue. The truck has now been in this shop for several days with no clear timeline for repair only a few 4 thousand miles on it due to a mechanical issue. The truck has now been in this shop for several days with no clear timeline for repair or delivery. Communication has been very limited, and I was only recently told that RAM corporate is now involved due to the nature of the issue. Despite multiple requests, I have not been given a firm estimated completion date or consistent updates. I understand that parts and warranty repairs can take time, but for a brand-new vehicle, I expect clear communication, transparency, and better support. At this point, I am still waiting for basic information such as a confirmed diagnosis, part status, and repair timeline. I hope this review encourages the dealership to improve communication and customer support for situations like this. More

Ive had many friends buy new trucks and some had issues. Usually it ends there and the dealership avoids any contact after that. Can‘t let that one bad apple ruin the experience at Larry Miller. It’s not li Usually it ends there and the dealership avoids any contact after that. Can‘t let that one bad apple ruin the experience at Larry Miller. It’s not like the other dealerships. What I can say is once you made your purchase, the service department means business. Nowhere have I seen the flow I see there and they don‘t mess around either. The Techs are well trained and should they doubt their diagnosis in the slightest they pull another tech over to brainstorm and work together. These guys don‘t check the clock and wait for 1800 they stay late to make sure you are happy. Try it out. More

Quick update following the last review on March 29, 2026: Today marks day 124 that my Gladiator has been at the dealership in total. This is now the third occurrence, and we are approaching 2.5 months 2026: Today marks day 124 that my Gladiator has been at the dealership in total. This is now the third occurrence, and we are approaching 2.5 months with still no resolution to the issue. I am incredibly grateful that I was provided with a loaner vehicle this time, especially given that during the first visit I had to pay out of pocket for a rental for six weeks the first time my Gladiator was in. That said, on 03/03 I contacted my service advisor to report that the loaner was having difficulty starting and appeared to have a battery issue. I brought the vehicle in on 03/31 for inspection and battery replacement, at which time I was informed that a manager wanted to speak with me. I waited one hour and forty minutes while the battery was replaced, yet no one came to speak with me. As I was leaving, I was told that a manager would call me the following day, which unfortunately never happened. At this point, the experience has been consistently characterized by “over-promising and under-delivering” by Larry Miller Jeep. More

I am writing this review as an incredibly frustrated customer regarding the service department's handling of my Jeep Gladiator. My vehicle has been in this shop three separate times for the exact same i customer regarding the service department's handling of my Jeep Gladiator. My vehicle has been in this shop three separate times for the exact same issue, sitting there for a total of 4 ½ months, and there is still no solution. Every time I speak with them, I am told a completely different story. When this problem first started, my Jeep only had 31,121 miles on it. Because I purchased the vehicle used and did not know the original sale date, the dealership informed me the time limit on the warranty had expired. I accepted this and paid over $1,000 out of pocket for the initial visit. Unfortunately, the issue was never resolved, forcing me to bring it back two more times. To make matters worse, they are now asking me to pay even more money on this third visit to fix the problem they failed to resolve in the first place. I am beyond disappointed in both the customer service and this dealership's lack of knowledge regarding their own products. If it is at all feasible for you, I highly recommend looking elsewhere to service your Chrysler/Jeep vehicle. More