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Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Surprise, AZ

4.5
2,008 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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13165 N Autoshow Ave

Surprise, AZ

85388

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Showing 2,008 reviews

November 26, 2020

Helpful and great service! Always get the service and price that is quoted and have convenient ride service if the vehicke nees to stay. Courteous and friendly. More

by Tmorgan486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
Nov 30, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Marshall Clark, General Manager

November 26, 2020

Seem to have been a bother when I brought my truck in for services. Although I asked to have the brakes measured when the tires were rotated no measurements were noted and the service writer was gone. Nowh More

by Scottstempinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robbie Knollhuff
Dec 01, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Scott, thank you for your review. Its unfortunate to hear that your concerns weren’t addressed completely. If you would like to reach out to me I can answer any questions and figure out why this may have slipped through the cracks. Thank you. - Judd Kall, Service Manager, (623) 537-5053

Dec 02, 2020 -

Scottstempinski responded

Thank you for your response but the key word here is "Service". I don't feel the employees in your department take that word to heart. The service writer was argumentative and down right belligerent and when I came to pick my truck up he was nowhere to be found to answer any questions I had. The feeling I got from listening to the other employees was the discontent ran deep through the entire service department and it showed in their treatment of the customers.

November 25, 2020

Great , friendly and brandon was helpful with all the details. Most definitely best experience in purchasing new vehicles. recommending all my friends to the dealership. More

by fcardona28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Layman
Nov 24, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thanks for your wonderful review. We hope to work with you again soon! - Marshall Clark, General Manager

November 25, 2020

Me and my husband have been shopping for a truck for a while now and we decided on a dodge truck and went in decided to go and buy our truck , as soon as we got there we were helped by a man named Patrick More

by Stephanie ochoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Howland
Nov 30, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for your feedback, Stephanie. This is definitely not the way we want our customers to feel. Please reach out to me so I can learn the details of this interaction and make sure that it’s handled properly. Thank you. - Marshall Clark, General Manager

November 24, 2020

Took my car back in to have the grease cleaned out of it from the past few times that the service technicians and advisers failed to make sure it was done. Judd set me up with Scarlet Padilla to have this t More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Queen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Scarlett Padilla, Duane DePhillips
Nov 24, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

November 24, 2020

Customer customer always comes first. Kyle handled my needs and quickly had me back on the road the same day. Kyle has a customer for life. More

by ParkingGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Zastrow
Nov 24, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Marshall Clark, General Manager

November 24, 2020

I absolutely love my new Jeep Grand Cherokee and my buying experience was effortless and timely. I would highly recommend this dealership to anyone looking for a beautiful car! More

by Kimberly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason- manager , Cody Wyatt
Nov 24, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Marshall Clark, General Manager

November 24, 2020

Good place full of good cars and good trucks. I wish I could afford to buy about 5 of them, but I'd settle for one hellcat lol More

by sggrayy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jaichner
Nov 24, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

November 24, 2020

Went for oil change and 10,000 mile check up. Great service , great job and very timely ,professional and friendly. Will go back again. Love the new Journey!!! More

by richard.t.picciano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Carroll, Kyle Zastrow
Nov 24, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Marshall Clark, General Manager

November 24, 2020

This is an awful dealership in general. Their presence and communication are ridiculously pushy and annoying, until you've bought something, and then they have no clue who you are and no longer exist to t More

by Coryellbc2k
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Howland, Jason Carroll
Nov 25, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for your feedback, Brian. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Marshall Clark, General Manager

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