Langway Toyota of Newport
Middletown, RI
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518 Reviews of Langway Toyota of Newport
Many thanks to Niall R Moyer Bell and his mechanic for his help this afternoon troubleshooting a problem on our ‘22 VW Taos. He couldn’t have been nicer or more helpful. Thank you, Niall! his help this afternoon troubleshooting a problem on our ‘22 VW Taos. He couldn’t have been nicer or more helpful. Thank you, Niall! More
At Langway Toyota I always feel confident that I am getting the best quality of service at a reasonable cost. They value my time and ensure I am not waiting too long for my vehicle. I trust Langway and getting the best quality of service at a reasonable cost. They value my time and ensure I am not waiting too long for my vehicle. I trust Langway and would highly recommend their service department. More
I am always treated with courtesy and the service is very professional. Everything is explained clearly and I never feel pressured to add services I don't feel are necessary. At the same time, they provide professional. Everything is explained clearly and I never feel pressured to add services I don't feel are necessary. At the same time, they provide the information needed for me to make informed decisions about what needs to be done, both soon and in the longer term. More
The staff is courteous, professional and timely in their assessment and resulting service. The waiting area is comfortable and facilities clean as a whistle. assessment and resulting service. The waiting area is comfortable and facilities clean as a whistle. More
Langway Toyota has been such a good experience for me. When my car was totaled due to a flood, I was so lost as to what to do. I had lost my husband and he always handled these situations. From my first When my car was totaled due to a flood, I was so lost as to what to do. I had lost my husband and he always handled these situations. From my first visit I felt that my rep, Jay, really cared about my situation. I never felt pressured to make any decisions. I have been leasing my Camry for over a year and it was one of the best decisions I have ever made. I don't worry about repairs or when my car needs servicing. The staff is so friendly, professional and accommodating. I am looking forward to being part of the Langway family for many years to come. Jeanne Langlois More
The guy who runs the place is awesome. Salesmen are really friendly, helpful, and patient. In particular there’s salesman, jay, who is awesome. Sold me my first car and always goes out of Salesmen are really friendly, helpful, and patient. In particular there’s salesman, jay, who is awesome. Sold me my first car and always goes out of his way to say hello when I’m stopping by the service center. Awesome used car prices, the best from any dealership and they’re super trustworthy. The people in the service center need to work on their customer service, specifically friendliness and communication upon arrival. Half of the time I come here, the men in the service center make me feel stupid… specifically the ones behind the counter. This is my experience at the desk every time: waits for someone, they come over and ask questions, I respond, they give me a cold stone stare, type in the computer, say okay and walk away. Always standing there wondering if they’re coming back or if I should just leave. Swear every time I visit, I have to ask if they still need me because of their lack of communication the whole time I’m there. I get it, this is routine for you, but it’s not for me, so maybe just communicate what your doing while I’m standing there. They’re good at what they do, pricy but it’s a dealership and you know that nobody is using tinfoil under you car. Once they know the problem they are good at explaining what’s going on with your car. I did just pay close to 1k for service there, car friend in Florida sent me a link to the parts and if I had just found someone else who understand how to fix breaks and bought the parts myself, it would’ve been $200-$300. Bummer. I’ve had too many experiences with unreliable service centers, so I continue to come here. I’ll still always suggest Langway if someone is looking to buy a car. Been going here for years, and despite the sour puss attitude in the back, they really are awesome here. More