Landmark Dodge Chrysler Jeep

This is our third Jeep that we have purchased and we love them! Everyone is so friendly ,pleasant and try's there best to figure to assist us. We also like having our car serviced at the Jeep dealership them! Everyone is so friendly ,pleasant and try's there best to figure to assist us. We also like having our car serviced at the Jeep dealership. Just good customer service!! JR was very informative and very pleasant, did not feel pressured at all. More

I have had my 2011 Town and Country into your service department a number of times for a vibration in the rear end. The last time was 11-21-13. At that time the service writer told me they could hear th department a number of times for a vibration in the rear end. The last time was 11-21-13. At that time the service writer told me they could hear the noise, but they couldn't fix it. And that's all they could do. And they didn't want to get into the rear end. (Not exactly a quote, but close) My question is why wouldn't they want the fix the problem no matter where it is, or no matter what it is? I know you have devices like electronic ears and things like that, so why can't you fix the problem? More

Below is my advice when buying a car with Landmark as well as my recent experience. Bottom line for me is I got a great price for my trade and a great deal on the vehicle I purchased. However, the serv well as my recent experience. Bottom line for me is I got a great price for my trade and a great deal on the vehicle I purchased. However, the service and sales tactics at Landmark are far from customer friendly , and likely don't bode well for a more passive buyer. Best of luck in dealing with the cast of characters at Landmark. There are deals to be had, but you will have to work for it. Now, onto my advice... 1. If you are not willing to walk away from the sale, they'll eat you alive. If you have a realistic price, and you stick to it, you are GOLDEN. 2. They will ask you to fill out paperwork or provide a down payment before the salesman even presents your offer (counter) to the sales manager. Flat out refuse - be willing to walk out. They are drawing you into the sales process. Tell them you don't have time to play stupid games. 3. Do not give them earnest $. They will say "We need to know you are serious." Tell them, "If I was not serious, would I be sitting here?" During one of my test drives, my salesman told me that the competition is so fierce on Noland Road that Landmark's main tactic is to get earnest $. Because once they have your $, you won't leave until you get it back. They use this tactic to keep you in the dealer to listen to their offers. Handing $ over to them puts them in control of the process. You are the buyer and should ALWAYS control the process. 4. When you an offer, give them your best offer and tell them you will not pay a penny more. Tell them if they can't meet your offer, they are wasting yours, and their time That effectively puts a stake in the ground for you and lets the dealer know your boundary. They will likely come back with several offers and complain that they are forced to keep making better offers. You can tell them that had they listened to you and not wasted everybody's time, they would have met your offer or let you walk right up front. Tell them their complaining is their own fault. If they want to sell a car, they need to get to your offer. If they can't, you need to walk. 5. When you make your offer, demand a full tank of gas (in your offer). Apparently, this dealer is notorious for giving you a car on "E" at delivery. That makes a buyer feel really good... 6. Don't be intimidated by the sales manager. He tried railroading me about how I was way off on my offer and how no dealer would give me what I wanted. I politely said, "I don't appreciate you speaking to me in this tone or in such a condescending way. I will just leave if you can't meet my offer." In fact, I even got up and started walking out when he said, "let me make a few calls to get a better idea on your trade." he then delayed further by saying he had to talk to the owner to see how much margin was built into the purchase price. Delays. During each delay, my original offer remained the same. 7. Don't get confused with all the numbers. They will put math equations all over their offer sheet to make it look like they are working hard. And they will write all over the offer sheet with huge black and red markers as if the bigger marker means they are doing a better job of cutting the price. Get real Landmark. Your use of these markers makes you look like my kindergartener. 8. If you have stuck to your price, and it's reasonable, they will eventually meet it - it may take a few hours. 9. Only agree to paperwork after an accepted offer. I followed all of these steps except #5 - I ran out of gas two blocks from the dealership. I coasted into a parking lot and walked a block to buy gas. I was furious at the dealer, but I have nobody to blame but myself. My salesman was Tom - only pushy up until I made it quite clear to him that I would walk if he was just going to push his sales tactics on me. The used car sales manager really tried acting like the big boss in between bites of his Arby's sandwich. Kind of hard to take a guy seriously when he has Arby's sauce dripping off his chin. Jody, the finance guy was condescending about how much I needed the warranty. He had a list of 100+ options for me to choose from and I kept politely saying no - which really frustrated him because he makes commission on the overpriced warranties. An extended warranty is not a bad thing. I bought the exact same extended warranty Jody was offering for half the price the following weekend. More

I am giving the dealership the best review possible. I meet with Bob Lackland in the morning and we found a great vehicle for a great price. I was thrilled with the amount I recieved for my trade in. The meet with Bob Lackland in the morning and we found a great vehicle for a great price. I was thrilled with the amount I recieved for my trade in. The financing went as smooth as possible and was given professional and great service throughout the whole buying process. I will be back and will also be a dealership I will be recommending at any given oppurtunity. More

As a repeat customer, I had recently purchased my 4th vehicle at this dealership. Long story short, I was not happy with the vehicle I purchased 4 months prior. I called up my saleman Chris Jones, expl vehicle at this dealership. Long story short, I was not happy with the vehicle I purchased 4 months prior. I called up my saleman Chris Jones, explained my situation and made an appointment to return to discuss my options. Chris my salesman was very patient and informative. He was able to answer all of my questions and address all of my concerns. At no time in this process did I ever feel like I was being hurried along, everyone involved was extremely helpful in helping me find a car that I would be happy with. In the end, I had a pleasant car buying experience and I left with a vehicle that made me smile. More

From the moment we walked in the door we were greeted and taken care of. Tom was very friendly, honest and not pushy. He listened to what we said we wanted and didn't try to sell us something else! Which was taken care of. Tom was very friendly, honest and not pushy. He listened to what we said we wanted and didn't try to sell us something else! Which was awesome because we were very sure of what we were wanting to get. If he didn't know the answer to a question, he was honest and said he didn't know and then went and found out what the answer was. We appreciated that because we had been lied to before by other sales reps trying to make a sale on a car. we appreciated the quickness and thoroughness of the whole staff and Tom made sure we were handed over to the right people at the right times without any long waits. We are enjoying our new car and feel confident that we will be shopping with you all again! Thankyou Tom for making it a great experience!! Lee & Satinka Ross More

We came to the dealership to purchase a new Chrysler and were met with courteous, helpful, friendly employees. This was our third time buying a vehicle with the dealer. The experience was pleasant. were met with courteous, helpful, friendly employees. This was our third time buying a vehicle with the dealer. The experience was pleasant. More

I actually read the reviews for the service center before I took my car there again. They are all spot on! The first time waiting a full day for a small repair might have been a fluke but an even worse exper I took my car there again. They are all spot on! The first time waiting a full day for a small repair might have been a fluke but an even worse experience the second time, I think not. As the others have posted they act like they are doing you a favor by taking your money or doing warranty work. No service adviser knows what the others are doing, they all talk to you like you are a moron, making you wait is common place, no one cares. Glenn appears to be the senior adviser or manager, this is the kind of guy I want to punch in the face when he talks. Overpriced of course it is a dealership but that is where you must go at times for warranty work and recalls. I can not complain about the repairs done, there has been no evidence yet of poor quality. More

Tom (Ami) was very great sales person to work with and everyone in the process was very helpful and great to work with and this is my second Jeep that I have purchased from Landmark in the past year. everyone in the process was very helpful and great to work with and this is my second Jeep that I have purchased from Landmark in the past year. More

We drove 190 miles to see this dealership and a Wrangler we had seen on the web. We were received enthusiastically by Tom O'Brien, who proceeded to show us not only the Jeep we were interested in, but a wh we had seen on the web. We were received enthusiastically by Tom O'Brien, who proceeded to show us not only the Jeep we were interested in, but a whole list of comparable Jeeps. He was very attentive and informative, but did not pressure us in any way. In fact he encouraged us to take our time and said more than once that he was there to "work for us". He worked with us on the price to get it down where we could feel good about it. Tom is exactly the kind of salesperson we like to deal with. He is real and trustworthy. Others at Landmark were good as well. Chad helped us choose some after market accessories. I thought that was a very clever and a welcome service for a dealership to have. Bill in finance was also a person who answered a lot of questions and made us feel very comfortable as we signed a big check. More than one Landmark employee greeted us even though we didn't work with them or know them in any way. We were congratulated by more than one after we bought our Wrangler. We'll definitely check out Landmark for any future purchases, and tell our friends. More