
Landers McLarty Toyota
Fayetteville, TN
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Get everything In writing Make sure you get everything in writing. I was told they would order me a keyfob and they put it in with the deal with me paying an extra $300 for the Make sure you get everything in writing. I was told they would order me a keyfob and they put it in with the deal with me paying an extra $300 for the fob and programming and I failed to get it in writing and I'm still waiting on my keyfob. I knew better but got excited over my vehicle and failed to have them put it in writing. It's just sad sales people have no honor and can not be trusted to live up to their word. It's sad this is how it ends up because up until the keyfob we had a good experience. This keyfob deal has ruined that and I have contacted them 2 times to try and resolve it. More
Tundra service appointment As always I was treated courteously and professionally during my service appointment. There was very little wait time and adequate information was gi As always I was treated courteously and professionally during my service appointment. There was very little wait time and adequate information was given as to services applied and future service needs. More
Great People at Landers McLarty The staff at Landers McLarty were great! I was undecided about the vehicle I wanted to purchase, and I want to thank Gee Vinson for his patience in de The staff at Landers McLarty were great! I was undecided about the vehicle I wanted to purchase, and I want to thank Gee Vinson for his patience in dealing with me. He and everyone there made my car buying experience a great one. They are good, down to earth people, and I appreciate them, for going out of their way to assist me. Also, the service man, I'm sorry I have forgotten his name, helped me with programming and understanding my bluetooth connection for a previous purchase from Landers McLarty. More
25K mile service I had an 8 AM appointment for the 25,000 miles check on my 2014 Highlander. I arrived on time and was warmly greeted. I decided to do an oil change si I had an 8 AM appointment for the 25,000 miles check on my 2014 Highlander. I arrived on time and was warmly greeted. I decided to do an oil change since I have an upcoming trip that would push me past the recommended oil change limit. In addition to the oil and filter change, L-M service rotated my tires and did a thorough end to end inspection of my vehicle. Everything fell within the acceptable limits. It took a little longer than I expected, about and hour and 40 minutes, but that was not a bother. All in all, I was very satisfied with the service and the professional way that I was treated. Thank you to all those who had a hand in this process. Jim Roark More
Excellent experience Dealership sales was very helpful and courteous. The sales representatives were very knowledgeable. We felt comfortable. We were provided with all Dealership sales was very helpful and courteous. The sales representatives were very knowledgeable. We felt comfortable. We were provided with all the details of the vehicles we wanted to see. We did not feel pressured which was a plus for us. More
Toyota Corolla Really appreciate the repair work done, just wished it could have been accommodated more quickly. Could have used a little more communication with the Really appreciate the repair work done, just wished it could have been accommodated more quickly. Could have used a little more communication with the service department on what was needed to perhaps have shortened the repair time. Overall, this is a good dealership to deal with. More
Get It in writing I decided to used Landers Toyota for a tune up I had called around and they offered the best quote. My work was supposed to be $127.95. I was also I decided to used Landers Toyota for a tune up I had called around and they offered the best quote. My work was supposed to be $127.95. I was also in for a recall. It took around an hour longer than the time quoted and the bill was for $157.74. I had not brought in the quote that I was given over the phone, so I thought I must have misunderstood on the phone and was embarrassed to question it at the time. When I got home, I retrieved the quote and it was the $127.95.. Next time I need repairs, I wil lrequest the estimate to be in writing. Your sales man,"Doc", was kind enough to show me around in the sales lot and showed me several suv's and the van. I appreciated his knowledge and showing me what is available as I am considering a purchase in the near future. More
2016 Avalon Michael Allen and Kyle Simmons provided outstanding service and support without the pressure. Thanks for a terrific experience in purchasing our new A Michael Allen and Kyle Simmons provided outstanding service and support without the pressure. Thanks for a terrific experience in purchasing our new Avalon. Look forward to dealing with you in the future. More
Awesome sales and service I bought my Prius here 6 years ago through Brian Porterfield and had service through Jennifer and Max. The service has been consistant and stellar ove I bought my Prius here 6 years ago through Brian Porterfield and had service through Jennifer and Max. The service has been consistant and stellar over the past 140,000 miles. I highly recommend them! Some have become like family and I have recommended them to my family. My best, Jim Parker Averbuch Realty Jim Parker's Songwriters Series. Huntsville Alabama More
Always a pleasure They are always professional They performed my service in record time and I was back on the road before I knew it. A very good dealership to work wit They are always professional They performed my service in record time and I was back on the road before I knew it. A very good dealership to work with. More