Lakeside Toyota

I brought my 2016 Tundra in to check out a leak underneath. They called later and said it was coolant leaking from under the valve cover, near the back of the engine. They supposedly fixed it and I underneath. They called later and said it was coolant leaking from under the valve cover, near the back of the engine. They supposedly fixed it and I was charged thousands of dollars. Fast forward about 6 weeks later, and it is leaking again, near the same area. I was scared to drive 2 hours back there with it leaking coolant, so I brought it to a local mechanic who told me that seems to be where it is leaking again and that the bolts were not even tightened down, one of them was barely in there and about to fall out! I called Lakeside and they told me that they couldn’t help me and that I would have to pay to tow it back to them, because he didn’t recommend driving that far and that because it had been six weeks or so, how did he know of it was their fault or something else! Now I will have to pay someone else to fix the shoddy work done by your dealership, after I already paid thousands to have you fix it right the first time! Worst dealer service ever! More

I was always impressed with their quality of work and service. Their staff is always warm and friendly, and offer suggestions that could help me out and fit my work schedule. Yesterday, I picked up my ca service. Their staff is always warm and friendly, and offer suggestions that could help me out and fit my work schedule. Yesterday, I picked up my car a day early and was so happy! I couldn't wait to return the rental I had! Thank you for having such outstanding customer service for the this vehicle and my last one. I always come to you when something comes up! More

Brought my 2011 Highlander in for routine service as we always do. Oil change, tire rotation and inspection. After parking the vehicle back home noticed one of the left front lug nuts is missing and the always do. Oil change, tire rotation and inspection. After parking the vehicle back home noticed one of the left front lug nuts is missing and the oil filter under shield door was missing. I called and spoke with David a service manager and told him my concerns. He told me hold on as he passed the called to Jean Paul. The service writer Jean Paul charged us for the missing lug nut, four new ones that his technician stripped and says the door probably vibrated off or the tech failed to reinstall it . He says a new cover would have to be ordered and costs was 300.00 dollars. We will not be bringing the vehicle to Lakeside Toyota for anymore service. They are dishonest about service work. More

Enjoyed the low key, non pressure style of Gavin the salesman. He was easy to talk to. The car arrived earlier than expected and even though Gavin was out of town. He arranged for June to complete the p salesman. He was easy to talk to. The car arrived earlier than expected and even though Gavin was out of town. He arranged for June to complete the pick up and purchase process. June was also nice and very informative regarding how to operate the different functions of the car. Despite having a couple of customers ahead of us, They arranged to have Ryan come out and complete the finance process in a fairly short period of time. He was also nice and polite. Overall, it was a good experience. More

Very professional and patient. This was my 1st time buying a car and Johnathan/Milton were very informative. This was my 1st time buying a car and Johnathan/Milton were very informative. More

They have an excellent service and were really helpful and informative about the new car. and informative about the new car. More

We purchased a vehicle from this dealership and couldn't be happier. Aimee Cosse was our salesperson, and she was phenomenal. She helped us with our budget, emailed us some options and kept us updated throu be happier. Aimee Cosse was our salesperson, and she was phenomenal. She helped us with our budget, emailed us some options and kept us updated throughout the process. Had to bring the kids with us and thankfully it was a quick process. Kids started to get hungry, and they offered us some complimentary pizza. So overall couldn't be happier. Thank you again Aimee for making this the best buying experience. More

Had a great buying experience, the sales lady,Miss Shelbie was outstanding,my wife loves her new ca Shelbie was outstanding,my wife loves her new ca More

If you check the website, you will see that they do not publish the negative reviews. Brought the car in because we thought there was a problem with the TPMS sensors. We were told that there was a nail in publish the negative reviews. Brought the car in because we thought there was a problem with the TPMS sensors. We were told that there was a nail in the tire, but it could not be repaired. The nail was not in the sidewall, and we were not offered any explanation as to why it could not be fixed. When we called back, we were always transferred to a voicemail. We had to finally call corporate to have them witness the lack of effort that this staff displays. Please avoid this dealership if you are expecting quality service. More

This particular Dealership has some of the most friendly, helpful and personable employees. My Sales Consultant, Mr. Johnathan Bryant, is first class. When I first spoke to Mr. Bryant (via a phone call fro helpful and personable employees. My Sales Consultant, Mr. Johnathan Bryant, is first class. When I first spoke to Mr. Bryant (via a phone call from Baton Rouge)I was not disappointed upon meeting him how personable he was. Mr. Johnathan definitely was well versed in the product which was exactly what I expected in a Sales Consultant. This is the first Toyota product (2023 Camry TRD) that I purchased as well as the first new car that I've purchased. Weekly Mr. Bryant would provide me updates on the arrival of my vehicle. The expected arrival was eight weeks and I received the vehicle in four. Mr. Jessie Bryant, Business Manager, is by far the most knowledgeable and not even short on Integrity that I have ever been Blessed to handle my financial aspect of any vehicle that I have ever purchased. I have a Lock placed on my Credit Report (Expedia). Prior to leaving Baton Rouge I had the Report Unlocked a day earlier so as to speed the purchase time up. It taken over an hour of back and forth before some resolution was taken care of. Even after speaking to Expedia's Representative ensuring me that the Lock was undone. Prior to this series of events I had never spoken to or met Mr. Johnson. In a matter of minutes Mr. Jessie suggested that I download the Experian App and BANG IN A MATTER OF MINUTES PROBLEM SOLVED. More