Lakeside Toyota

Brought my 2011 Highlander in for routine service as we always do. Oil change, tire rotation and inspection. After parking the vehicle back home noticed one of the left front lug nuts is missing and the always do. Oil change, tire rotation and inspection. After parking the vehicle back home noticed one of the left front lug nuts is missing and the oil filter under shield door was missing. I called and spoke with David a service manager and told him my concerns. He told me hold on as he passed the called to Jean Paul. The service writer Jean Paul charged us for the missing lug nut, four new ones that his technician stripped and says the door probably vibrated off or the tech failed to reinstall it . He says a new cover would have to be ordered and costs was 300.00 dollars. We will not be bringing the vehicle to Lakeside Toyota for anymore service. They are dishonest about service work. More

Enjoyed the low key, non pressure style of Gavin the salesman. He was easy to talk to. The car arrived earlier than expected and even though Gavin was out of town. He arranged for June to complete the p salesman. He was easy to talk to. The car arrived earlier than expected and even though Gavin was out of town. He arranged for June to complete the pick up and purchase process. June was also nice and very informative regarding how to operate the different functions of the car. Despite having a couple of customers ahead of us, They arranged to have Ryan come out and complete the finance process in a fairly short period of time. He was also nice and polite. Overall, it was a good experience. More

Very professional and patient. This was my 1st time buying a car and Johnathan/Milton were very informative. This was my 1st time buying a car and Johnathan/Milton were very informative. More

They have an excellent service and were really helpful and informative about the new car. and informative about the new car. More

We purchased a vehicle from this dealership and couldn't be happier. Aimee Cosse was our salesperson, and she was phenomenal. She helped us with our budget, emailed us some options and kept us updated throu be happier. Aimee Cosse was our salesperson, and she was phenomenal. She helped us with our budget, emailed us some options and kept us updated throughout the process. Had to bring the kids with us and thankfully it was a quick process. Kids started to get hungry, and they offered us some complimentary pizza. So overall couldn't be happier. Thank you again Aimee for making this the best buying experience. More

Had a great buying experience, the sales lady,Miss Shelbie was outstanding,my wife loves her new ca Shelbie was outstanding,my wife loves her new ca More

If you check the website, you will see that they do not publish the negative reviews. Brought the car in because we thought there was a problem with the TPMS sensors. We were told that there was a nail in publish the negative reviews. Brought the car in because we thought there was a problem with the TPMS sensors. We were told that there was a nail in the tire, but it could not be repaired. The nail was not in the sidewall, and we were not offered any explanation as to why it could not be fixed. When we called back, we were always transferred to a voicemail. We had to finally call corporate to have them witness the lack of effort that this staff displays. Please avoid this dealership if you are expecting quality service. More

This particular Dealership has some of the most friendly, helpful and personable employees. My Sales Consultant, Mr. Johnathan Bryant, is first class. When I first spoke to Mr. Bryant (via a phone call fro helpful and personable employees. My Sales Consultant, Mr. Johnathan Bryant, is first class. When I first spoke to Mr. Bryant (via a phone call from Baton Rouge)I was not disappointed upon meeting him how personable he was. Mr. Johnathan definitely was well versed in the product which was exactly what I expected in a Sales Consultant. This is the first Toyota product (2023 Camry TRD) that I purchased as well as the first new car that I've purchased. Weekly Mr. Bryant would provide me updates on the arrival of my vehicle. The expected arrival was eight weeks and I received the vehicle in four. Mr. Jessie Bryant, Business Manager, is by far the most knowledgeable and not even short on Integrity that I have ever been Blessed to handle my financial aspect of any vehicle that I have ever purchased. I have a Lock placed on my Credit Report (Expedia). Prior to leaving Baton Rouge I had the Report Unlocked a day earlier so as to speed the purchase time up. It taken over an hour of back and forth before some resolution was taken care of. Even after speaking to Expedia's Representative ensuring me that the Lock was undone. Prior to this series of events I had never spoken to or met Mr. Johnson. In a matter of minutes Mr. Jessie suggested that I download the Experian App and BANG IN A MATTER OF MINUTES PROBLEM SOLVED. More

Bob Licht was my salesman, he is hardworking and professional, got me the vehicle I wanted. TMCC has always been my car dealer of choice for past 15 years. This is my 3rd! Thank you Bob, for your p professional, got me the vehicle I wanted. TMCC has always been my car dealer of choice for past 15 years. This is my 3rd! Thank you Bob, for your professionalism! More

I purchased a new vehicle from this dealer less than 24 months ago - no complaints. Since then, the dealership (namely Bob Licht) has had zero interest in retaining me as a returning customer. I've inquire months ago - no complaints. Since then, the dealership (namely Bob Licht) has had zero interest in retaining me as a returning customer. I've inquired about multiple vehicles and on each occasion, he's tried charging me over the listed price and has refused any attempt to negotiate. Most recently, I inquired about a used vehicle which he again, refused to negotiate from the online price. Then, strangely, the online price went up! I asked him to put me in touch with a new salesman three times and he's failed to do so before ignoring me completely. If you want to be treated like a valued customer, take your money elsewhere. More