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Lakeside Toyota

Metairie, LA

4.0
729 Reviews
Lakeside Toyota has been a volume Toyota dealer in the Greater New Orleans for over twenty two years specializing in new Toyotas, and Toyota Certified cars, trucks, and SUVs in Louisiana. We are located at the foot of the Causeway in Metairie, La. In 2004, the Scion franchise was added to the dealership offering a greater selection to our customers with models such as the Scion XA, XB, TC and the new sporty FRS. We also offer a wide variety of new and used Toyota cars, Trucks and SUV's such as: Avalon, Camry, Solara, Corolla, Matrix, Prius, Yaris, Tacoma, Tundra, 4 Runner, FJ Cruiser, Highlander, Land Cruiser, RAV4, Sequoia, Venza, Sienna, Camry Hybrid, Avalon Hybrid and Highlander Hybrid. Come in and see why we are a volume Toyota dealer!
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3701 N Causeway Blvd

Metairie, LA

70002

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Showing 729 reviews

October 11, 2023

Great people Mr Pat Brown and Luis Deleon big heart great customer service trustworthy I was comfortable with them both. I will send customers their way. Both dress for success, pleasant. I really knew More

by KKelsonpack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Patrick Brown Five Stars
Oct 12, 2023 -

Lakeside Toyota responded

Kathryn, thank you for taking the time to leave this amazing review of Lakeside Toyota Service Center! We are so glad to hear Pat and Luis made your experience a great one. We hope to see you again soon!

September 15, 2023

Never gave me out the door price with all taxes and fees. Simply giving me run-around with email exchanges. All of the dealers are same, so you are not special either More

by vic
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Stacy Williams and another man whose name I don't recall
Sep 18, 2023 -

Lakeside Toyota responded

vic, we apologize you are not 100% satisfied with the experience you've had with Lakeside Toyota. We hope you will give us the opportunity to make things right. If you would like to tell us more about your experience, please call our General Sales Manager, Troy Campise, at (504) 833-3311.

September 14, 2023

Mr. Bob Licht and Mr. Jessie Johnson were phenomenal!! I traded in my camry for a crossover, and they made this process so easy and seamless! I will always come back to see them! More

by Skylar Dardar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Licht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Lakeside Toyota responded

Skylar, thank you for taking the time to leave this feedback for Lakeside Toyota! We are so glad Bob and Jessie made your car-buying experience a great one. We hope to see you again in the future!

August 25, 2023

I was lied to about the car I bought, probably just because the salesman had no idea what he was talking about. Absolute nightmare of an experience. More

by Hsjensen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
June
Aug 28, 2023 -

Lakeside Toyota responded

Hsjensen, we apologize that you are not 100% satisfied with the experience you had at Lakeside Toyota. We hope you will give us the opportunity to make this right. If you would like to discuss your recent visit further, please call our General Sales Manager, Troy Campise, at (504) 833-3311.

August 10, 2023

I agree with you, Disappointed. My recent review seems to have been removed. And it was not a good one. The only good thing I have to say is a young lady named Kelsey (not a service More

by Veteran Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Meredith
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

If I could give this service center zero stars I would. I brought my car in because one of my tires had a serious slow leak at the air valve. There I purchased a new tire and they mounted it. Well, apparen More

by Veteran Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey DeLange POOR CUSTOMER SERVICE
Aug 03, 2023 -

Veteran Sandy responded

Lakeside Toyota has the worst customer service ever: If I could give this service center zero stars I would. I brought my car in because one of my tires had a serious slow leak at the air valve. There I purchased a new tire and they mounted it. Well, apparently, the service tech did not reattach my tire pressure guage (my best guess) on the tire so now my tire pressure light blinks. It didn't blink before I had it serviced. It was just a steady light due to slow leak. Anyway, I have returned twice to have it fixed with no success. Jeffrey DeLange was my service manager. Once he took the keys to my car, he never reached out to me; never initiated any update on my vehicle. Two times I returned to address the problem that Lakeside Toyota created and no other service manager would help me. They kept telling me that Jeffrey was the only one who could help me. The other service managers left me hanging. Today, for example, my car has been at this service center for 9 hours and it has not even been looked at. My car will have to sit overnight. And still Jeffrey has not communicated to me. I wish I could bring it to another Toyota service center, but I cannot because Lakeside Toyota touched it and caused the problem I have now. And no other Toyota center will look at it. So, I'm stuck. Stuck with no communication. Stuck with poor customer service and still Lakeside Toyota has not fixed the problem that it created. Not one of those service managers care. This is a gigantic FAIL for Lakeside Toyota. WHEN I'M READY TO PURCHASE MY BRAND NEW TOYOTA, I WILL PURCHASE A HONDA INSTEAD. At Lakeside Toyota none of the service managers care. Or, maybe it's such that Lakeside Toyota doesn't care if you happen to be a woman; or if you are black, or if you are a military veteran, or if you are all three.

Aug 04, 2023 -

Lakeside Toyota responded

Veteran Sandy, thank you for bringing this to our attention. We are sorry to hear that you are not completely satisfied with your visit and hope you will give us the opportunity to serve you better in the future. If you would like to further discuss your experience, please call our Service Manager, Karl Meredith, at (504) 833-3311 at your earliest convenience.

Aug 05, 2023 -

Veteran Sandy responded

Karl Meredith, I already spoke to you. Lakeside Toyota claimed to have fixed the problem at no charge to me. You didn’t provide me a video of your assessment. You didn’t provide me the results of these you said you ran on it. I drove my vehicle off your premises around 4pm yesterday. August 4, 2023. By 7:20pm the same day, the blinking tire pressure light returned on my dashboard. You, Jeffery DeLange are without integrity. I shall place my car in the hands of someone who can not only fix my car, but who also respects me as a person.

Aug 05, 2023 -

Veteran Sandy responded

See you in court Lakeside Toyota.

July 26, 2023

Excelent service and care for the costumer . I appreciate the courtesy and professional service of Mr Toledo a top rating sales person More

by mauricio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Toledo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lakeside Toyota responded

mauricio, thank you for leaving this positive feedback for our team at Lakeside Toyota! We are glad you had a great experience with Mr. Toledo, and we hope to serve you again in the future!

July 26, 2023

Bought a Camry from Lakeside Toyota. Bob Licht was the salesman. Excellent service. Highly recommend Bob and Lakeside Toyota. More

by longnex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Licht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lakeside Toyota responded

longnex, thank you for this positive review! We are thrilled to hear Bob made your experience a great one. We hope to see you again in the future!

July 19, 2023

I brought my 2016 Tundra in to check out a leak underneath. They called later and said it was coolant leaking from under the valve cover, near the back of the engine. They supposedly fixed it and I More

by leonlem1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Winfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Lakeside Toyota responded

leonlem1, we are sorry to hear you did not receive exceptional service from Lakeside Toyota Service Center. We hope to have the opportunity to serve you better in the future. If you'd like to elaborate on your visit, please call our Service Manager, Karl Meredith, at (504) 833-3311 at your earliest convenience.

June 15, 2023

I was always impressed with their quality of work and service. Their staff is always warm and friendly, and offer suggestions that could help me out and fit my work schedule. Yesterday, I picked up my ca More

by aldarby72
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean Paul Buisson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cornell Burdis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zaher Eljqouhan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Lakeside Toyota responded

Aldarby72 - Thank you for taking the time to leave such an excellent review! We're thrilled to hear that our team gave you exceptional service and that you continue to have a positive experience with us. We appreciate your business and hope to see you again. Have a nice day, and take care!