Lakeside Toyota

A second chance and they ignored and overcharged me I wanted to give them another chance to gain my confidence. That was my mistake. When I called on Friday I expressly told them that the door lock ope I wanted to give them another chance to gain my confidence. That was my mistake. When I called on Friday I expressly told them that the door lock open rod had been displaced and that it needed to be re-positioned so that the door handle could be put back on the driver's side door. (Factory service manual page DL113). They said to bring it in before noon on Saturday. When I brought it in to Inez, I opened the door from the driver's seat to let her in. The service report says that it was 'not functioning' which could not have been the case because I opened it. I told Inez that the door lock open rod needed to be re-positioned. She didn't write it down. After waiting she came to me and indicated that the door panel needed to be taken off and that it may need to be cut. I brought it to the dealer because I was out of my depth in fixing it and thought they would be better to take the panel off. She quoted a fairly hefty price for the 'labor' of this. After waiting for a good while-Inez came back to tell me that the lock actuator was broken. I had locked it and unlocked it in my driveway earlier in the day. She then quoted a price that almost doubled. She said that she could show me and the technician could explain. After waiting another 20 minutes, I asked to see the manager, Inez left to locate the manager and the technician, Jack came back and asked if I was being helped. I said that Inez was going to get someone. He then ignored me and went and retrieved another car. The manager came back and listened. By then I was potentially late for work. He said that they had to order the non-functioning part from Houston and couldn't do it until Monday. He offered a rental which I couldn't get because I couldn't retrieve my insurance card. I left and went to work. Tuesday, I received a call from Inez saying that I would ONLY have to pay for the original quote and the part. I went and retrieved my car and paid too much based on what I see as not listening to what I indicated was wrong and then saying that something was not functioning when it was functioning before I left it in their hands. Suffice it to say, I will not go back. More

Made my buying a truck very easy and fast thanks for everything Bob also help out with getting me in and out fast thanks to everyone everything Bob also help out with getting me in and out fast thanks to everyone More

Garrett was a great salesman. He listened to what I wanted and showed me what he had. There was no high pressure tactics which made the process go very easily without any stress. Thanks. wanted and showed me what he had. There was no high pressure tactics which made the process go very easily without any stress. Thanks. More

Look at inventory on line. Very easy car buying experience. I worked with Wardell Royal. Very friendly and helpful. Would definitely buy from him again. Lakeside service with David Winfield were very efficient I worked with Wardell Royal. Very friendly and helpful. Would definitely buy from him again. Lakeside service with David Winfield were very efficient with the installation of the optional Body Side Molding. More

Rene was very helpful and understanding i was able to drive off with a brand new corolla. i would totally recommend him. thank you Rene! drive off with a brand new corolla. i would totally recommend him. thank you Rene! More

One of the worst people/vehicles I have ever dealt with. Rude and would not tell you when they take your vehicle for a test run to check it. I’m glad nothing was stolen from my vehicle. I will be telling ev Rude and would not tell you when they take your vehicle for a test run to check it. I’m glad nothing was stolen from my vehicle. I will be telling everyone that is shopping for a new or used to avoid coming to this dealership. The sale person(Tremaine White) wouldn’t work with the prices then after showing him the issues with the car I was shopping for he jacked up the price. More

Great Service again - 11th Car leased I have worked with Rene Poche and Lakeside Toyota on 11 Leases and 2 purchases for my family over the past 8 years. Rene is always helpful and makes I have worked with Rene Poche and Lakeside Toyota on 11 Leases and 2 purchases for my family over the past 8 years. Rene is always helpful and makes the process very easy. Before coming to Lakeside Toyota 8 years ago, I used to prefer going to the dentist over going to a car dealership. I have always had a great experience with the service staff as well with my many interactions over the 8 years, especially with Bruce Carruth. Thanks to everyone at Lakeside Toyota for making the process very easy and less stressful. More

I have purchased cars previously from Rene Poche at Lakeside Toyota. Rene was easy to work with and gave me a great deal on a 2019 Highlander. This is my 3rd Toyota and I have always been pleased with Lakeside Toyota. Rene was easy to work with and gave me a great deal on a 2019 Highlander. This is my 3rd Toyota and I have always been pleased with the service department. More