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Lakeland Hyundai
Lakeland, FL
3,292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,292 Reviews of Lakeland Hyundai
August 01, 2024
my sales person Fern help me get into a new car while I was sitting in service had major repairs to be done but helped me get into a new tucson Love My New Car ! was sitting in service had major repairs to be done but helped me get into a new tucson Love My New Car ! More
by Jonas
Employees Worked With
Fernando Ortiz
August 01, 2024
I went in with my mom to trade in her old car to get her something a little more comfortable for her and Fernando made all of that possible. took care of us without being pushy and made sure we walked out w something a little more comfortable for her and Fernando made all of that possible. took care of us without being pushy and made sure we walked out with a car we loved and nothing less. Very much appreciated. More
by Juliette
Employees Worked With
Fernando Ortiz
August 01, 2024
I went in just to look around and when Fernando came up to me, he showed me a Santa Fe with just the price i was looking for and i was sold. Great guy and very straightforward, was not getting the run arou to me, he showed me a Santa Fe with just the price i was looking for and i was sold. Great guy and very straightforward, was not getting the run around like i have before More
by Alex
Employees Worked With
Fernando Ortiz
July 26, 2024
Not Recommended – Find Another Dealer I am writing to share my frustrating and disappointing experience with the Hyundai Lakeland dealership and to bring attention to the unprofessionalism and lack of co share my frustrating and disappointing experience with the Hyundai Lakeland dealership and to bring attention to the unprofessionalism and lack of communication from key individuals within the company. On June 15, 2024, my 2011 Hyundai Sonata Hybrid stopped working and would not accelerate. I contacted the dealership, who advised me to tow the car to their location. and on June 17, 2024, I was informed that the engine needed to be replaced under warranty, which would take 2 to 3 weeks. Despite the delays, I was told the car might be ready sooner than initially stated. After the engine replacement, the service team discovered an issue with the flywheel and quoted me $2,400 for the repair. I took my car to my own mechanic, who found that the bolts holding the flywheel were damaged due to improper installation by the dealership's service team. My mechanic contacted the dealership and was informed that there are two types of bolts for the flywheel, confirming that the service team installed the wrong bolts, causing the issue. I had to pay $1,500 out of pocket to resolve this problem. To make matters worse, I sent four emails to Greg Balasco (Owner, President), Robert Aguinaga (Hyundai General Manager ), and the service manager but received no response. The complete lack of accountability and communication from the highest levels of management is unacceptable and reflects poorly on the dealership's commitment to customer service. I want to emphasize the severe lack of professionalism and responsibility from the dealership. This experience has caused me significant stress and inconvenience, and I am left with $1,500 in expenses due to the service team's mistake. I strongly advise against using the Hyundai Lakeland dealership for any service needs. Their unprofessionalism, poor communication, and lack of responsibility indicate a serious problem with how they conduct business. This experience has not only cost me money but has also damaged my trust in their services. More
by Mbest_979
Employees Worked With
audrey, Robert Aguinaga
July 26, 2024
I had a very good experience with this dealership. They weren't pushy and they did everything they could to get me at the price I wanted to be at and were very successful, as I brought home my brand n They weren't pushy and they did everything they could to get me at the price I wanted to be at and were very successful, as I brought home my brand new Hyundai Tucson. YAY!!! More
by Donna
Employees Worked With
Elvis Sulfridge, Brad Gupton, Tom Wolf
July 26, 2024
Justin was great in helping us with a great car buying experience. He wasn’t pushy and helped get us the car we were looking for at our budget! It was the least salesman like experience ever! I felt very experience. He wasn’t pushy and helped get us the car we were looking for at our budget! It was the least salesman like experience ever! I felt very comfortable and not pressured! More
by Garrett
Employees Worked With
Brad Gupton, Justin Weeks
July 22, 2024
Thank you Justin weeks for helping us get out new car, worked with the budget we had available to make sure we had a deal, could not be happier with our purchase and service we received worked with the budget we had available to make sure we had a deal, could not be happier with our purchase and service we received More
by David Reagin
Employees Worked With
Justin Weeks
