Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lakeland Hyundai
Lakeland, FL
3,284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,284 Reviews of Lakeland Hyundai
August 01, 2024
I am big on customer service and from minute one Kida Hawkins delivered. He is very knowledgeable about the vehicle, patient, detailed in his delivered and did not keep us there all day. He thought he wa Hawkins delivered. He is very knowledgeable about the vehicle, patient, detailed in his delivered and did not keep us there all day. He thought he was only selling a car to my daughter...I trusted him so much that I bought from him also..even though I live 2 1/2 hours away. Brad in finance was also detailed and knowledgeable. A wonderful team. More
by flowersva
Employees Worked With
Brad Gupton, Kida Hawkins
August 01, 2024
Great atmosphere at Lakeland Hyundai. We drove from another dealer after they lied to my wife and I. We ran into Shaun who was an absolute pleasure to work with! We drove from another dealer after they lied to my wife and I. We ran into Shaun who was an absolute pleasure to work with! More
by topswiss1
Employees Worked With
Elvis Sulfridge, Shaun Dotting
July 26, 2024
I had a very good experience with this dealership. They weren't pushy and they did everything they could to get me at the price I wanted to be at and were very successful, as I brought home my brand n They weren't pushy and they did everything they could to get me at the price I wanted to be at and were very successful, as I brought home my brand new Hyundai Tucson. YAY!!! More
by Donna
Employees Worked With
Elvis Sulfridge, Brad Gupton, Tom Wolf
July 26, 2024
Not Recommended – Find Another Dealer I am writing to share my frustrating and disappointing experience with the Hyundai Lakeland dealership and to bring attention to the unprofessionalism and lack of co share my frustrating and disappointing experience with the Hyundai Lakeland dealership and to bring attention to the unprofessionalism and lack of communication from key individuals within the company. On June 15, 2024, my 2011 Hyundai Sonata Hybrid stopped working and would not accelerate. I contacted the dealership, who advised me to tow the car to their location. and on June 17, 2024, I was informed that the engine needed to be replaced under warranty, which would take 2 to 3 weeks. Despite the delays, I was told the car might be ready sooner than initially stated. After the engine replacement, the service team discovered an issue with the flywheel and quoted me $2,400 for the repair. I took my car to my own mechanic, who found that the bolts holding the flywheel were damaged due to improper installation by the dealership's service team. My mechanic contacted the dealership and was informed that there are two types of bolts for the flywheel, confirming that the service team installed the wrong bolts, causing the issue. I had to pay $1,500 out of pocket to resolve this problem. To make matters worse, I sent four emails to Greg Balasco (Owner, President), Robert Aguinaga (Hyundai General Manager ), and the service manager but received no response. The complete lack of accountability and communication from the highest levels of management is unacceptable and reflects poorly on the dealership's commitment to customer service. I want to emphasize the severe lack of professionalism and responsibility from the dealership. This experience has caused me significant stress and inconvenience, and I am left with $1,500 in expenses due to the service team's mistake. I strongly advise against using the Hyundai Lakeland dealership for any service needs. Their unprofessionalism, poor communication, and lack of responsibility indicate a serious problem with how they conduct business. This experience has not only cost me money but has also damaged my trust in their services. More
by Mbest_979
Employees Worked With
audrey, Robert Aguinaga
July 26, 2024
Justin was great in helping us with a great car buying experience. He wasn’t pushy and helped get us the car we were looking for at our budget! It was the least salesman like experience ever! I felt very experience. He wasn’t pushy and helped get us the car we were looking for at our budget! It was the least salesman like experience ever! I felt very comfortable and not pressured! More
by Garrett
Employees Worked With
Brad Gupton, Justin Weeks
