Lakeland Hyundai

Everyone was fantastic! It was great to go to a dealership and have the sales person listen to what you said and not try to pressure you to purchase. Kenny was patient and th It was great to go to a dealership and have the sales person listen to what you said and not try to pressure you to purchase. Kenny was patient and thorough and went above and beyond! More

Pleasant salesman Customer service after the sale is very important to me so when the salesman Kevin Bryan offered to drive to my office to help resolve a problem I was Customer service after the sale is very important to me so when the salesman Kevin Bryan offered to drive to my office to help resolve a problem I was very impressed . More

excellent customer service Salesman was great, very professional and friendly. Would recommend to friends and family. Inlaws went and bought a used f150 3 days later. Overall gr Salesman was great, very professional and friendly. Would recommend to friends and family. Inlaws went and bought a used f150 3 days later. Overall great wxperience More

worse customer service My buddy took his car to get it repainted because of sap and road damage. His insurance paid for it. After having the car for 14 days, there were stil My buddy took his car to get it repainted because of sap and road damage. His insurance paid for it. After having the car for 14 days, there were still pits in the paint and scratches. They took the car back for a day and gave him a rental. Still had pits on the front bumper when he went to pick it up. One of the managers of the body shop had a really bad attitude and wasn't professional. We then went to talk to the head service manager. After him refusing to pay for another rental until the car was done, he stood up and tried to intimidate my friend. He also was very unprofessional. After arguing about it, he finally agreed to pay for another rental on Tuesday for one day. Never take your vehicles to this dealership. They don't care about the customer and can't be professional when a situation arises. More

Best experience Duane temple has helped me get two cars from lakeland Hyundai. He is absolutely the best. Me and my fiancé went in with price ranges and vehicles in m Duane temple has helped me get two cars from lakeland Hyundai. He is absolutely the best. Me and my fiancé went in with price ranges and vehicles in mind and duane did everything and more to get us what we wanted. He spent the better half of 5 hours busting his butt to make it happen! As long as he is selling cars I will return to him every time! If your in the market I HIGHLY recommend him. Truly an outstanding employee. More

I was in the market for a used car and I came and visited Lakeland Hyundai's used car lot after seeing an 07 hyundai accent online that I really liked. I met with Eric Walker who showed me the car that I ha Lakeland Hyundai's used car lot after seeing an 07 hyundai accent online that I really liked. I met with Eric Walker who showed me the car that I had found and after test driving it and talking numbers, I decided to think about it overnight as this was going to be my first car with a payment and I wanted to think things over. I went back the next day and the staff was busy preparing for a big sale they were having that weekend and I was still given 5 star customer service by Eric. He even pulled money out of his wallet and offered to buy me a soda while I waited for paperwork to go through, which was very sweet. I purchased the car, and on top of it being immaculate, it is a GREAT car that I am proud to say I got from their dealership. I will definitely be referring friends and family who are looking for new cars! :) More

I went in there to buy car and they took my DD214 for military discount and never gave it to me instead they gave my discount and took it and but it on someone else deal not mine.Told the owner and he sa military discount and never gave it to me instead they gave my discount and took it and but it on someone else deal not mine.Told the owner and he said he hates the military people that come into his dealership More

I drove past 73 Hyundai dealerships from Destin, Florida to get my 2013 Hyundai Sonata at Lakeland Automall. I knew this was the car I wanted so I called atleast 5 dealerships before I called Lakeland Autom to get my 2013 Hyundai Sonata at Lakeland Automall. I knew this was the car I wanted so I called atleast 5 dealerships before I called Lakeland Automall. None of them were very helpful and they were not willing to go out of their way to meet my needs. When i finally called Lakeland Automall, Daniel (Zippy) Simon was EXTREMELY helpful and knowledgable throughout the entire process. He went above and beyond to help me find the car I wanted for a great price. He also threw in a couple accessories that were not originally part of the deal. He was by far one of the best car salesman I've ever come in contact with. I would definitely recommend this car dealership, their customer service was wonderful. More

This place is a joke and so is this Daniel Simon. I don't even know where to start...he LIED to get us to come in, knowing quite well we had a family situation that was making hard for us to take the t don't even know where to start...he LIED to get us to come in, knowing quite well we had a family situation that was making hard for us to take the time to drive 45 minutes to see the car that he supposedly had in stock ready to sell. Yes he LIED because the car was evidently a figment of his imagination, not only did he not have it there, it was not even ordered! As if that wasn't bad enough when we arrived he did not even introduce himself to us and left me hanging when I went to try to shake his hand. He walked away mumbling something and told us to sit that he needed to talk to his manager to see if he could beat the deal we had been offered by another deal...this is after he texted me the evening before, insulting the other dealership saying they were a joke and that he could beat anyone's price. So when he came back I proceeded to comfront him with the fact that he had told us he had the car we wanted in stock, his response with a very typical sleazy car salesman grin was oh no that one we sold yesterday...I said, really? why didn't you tell us that so we didn't waste our time coming here. What he did next left me in shock, as he realized we knew he was lying all along, he did not say a word and simply turned around and walked away...and so did we of course! As if that was not enough...a couple of hours later I receive a text from this loser as if nothing had happened saying that the other dealer were liars because he had called hyundai usa and nobody had that car in stock so the deal they were offering had to be a lie (like his?!) and that he had gone ahead and ordered what we wanted for such price +++ and that if we wanted it to let him know. Can you believe the nerve of this jerk?! Needless to say I wrote a letter to the owner this morning, still waiting to hear from him. I am only writing this review to spare other nice, educated consumers from dealing with this loser who can't even tuck his shirt in and is totally classless. The bright side is the other dealer was awesome we called him when we left lakeland and they even had the REAL car they had quoted us parked out front for us to check out. Three hours later we walked out of there with the car and at the exact price we had negotiated with them. So, BEWARE of this place....definitely not a reputable dealership. More

I visited this dealership with my brother-in-law, who was actively shopping for an Elantra over the memorial day weekend. When we arrived at the dealer (early afternoon) we both made it clear exactly what h actively shopping for an Elantra over the memorial day weekend. When we arrived at the dealer (early afternoon) we both made it clear exactly what he was looking for. We suspected that they did not have this model in stock and asked directly; however, the salesman was evasive. We also explained that the deal we made was dependent on a fair drive away price based on both the new car price and the offer made on the trade-in vehicle. First problem: The dealership showroom is old, musty, and ugly; it appears to have been decades since the last remodel, and there was little space and no comfortable areas. Second problem: The appraisal process took an hour or more, and we were left at a table, alone for extended periods of time (not a good sales technique). Third problem: After brother-in-law made it clear the price range he was seeking, salesman wasted our time bringing back multiple offers, always 1k or more over MSRP, as if we were unaware of what a reasonable price for this car is. Fourth problem: After we made it clear that the offers were patently unacceptable, the salesman appeared to try the "hold the key" stall. Brother-in-law had to ask politely three times to obtain his key after the appraisal. I think this is particularly absurd since we are both middle-aged, college-educated men who are experienced automotive shoppers, a fact which should have been observed easily by our demeanor, product, and price knowledge. Personally, while this was not even close to the worst car buying experience I have observed, it was amateurish and insulting to the point of absurdity. I am offended that this salesman would so blatantly waste his time and ours after we so clearly articulated our desired model and price. I shudder to think of how badly some shoppers are suckered and abused after dealing with this organization. In contrast to this offensively amateur effort at car sales, wasting the better part of two hours, our next stop, Red Hoagland Hyundai, Winter Haven, took only one hour for appraisal and a reasonable, though not acceptable, price negotiation. As evidence of our reasonableness and seriousness, brother-in-law did purchase an Elantra the next day for an even better price than he had initially sought from Lakeland Hyundai, making the purchase from Wesley Chapel Hyundai. Finally, while this was not the worst car shopping experience with which I have ever been involved, it was amateurish, distasteful, and disreaspectful of us as potential customers. Though this could be an acceptable place to begin shopping for a Hyundai, I would urge you to be very careful in your dealings with Lakeland Hyundai; if you are not an experienced, knowledgeable, and sophisticated shopper, you could be taken for $1,000.00 or perhaps more, especially if you do not know the value of your trade-in vehicle, and financing options and have not done good pre-purchase car price research on the Hyundai model you desire. My hope is that this was an experience unique to our salesman, but I do wonder how such blatant incompetence and lack of sales skill could be tolerated in a successful dealership. More