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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,631 Reviews

2,631 Reviews of Lake Chevrolet - Service Center

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November 01, 2023

My car still has a message on the dash that says chanhe engine oul soon, after my oil change. Assuming they didn't reset something. Complementary car was was horrible and left my car dirtier than it was to More

by reneeschmear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Webler
Nov 27, 2023 -

Lake Chevrolet responded

We sincerely apologize for the shortcomings you experienced during your recent visit to our service center. We regret that the light on your dash was not reset and that the complementary wash did not meet your expectations. Our technicians should have reset the light as part of the standard service procedure. We will be reviewing this matter with the team to ensure that such an oversight does not occur again. We value your feedback and appreciate you bringing these concerns to our attention. We are committed to providing our customers with the best possible service, and we will use your feedback to improve our processes. Please feel free to contact us directly if you have any further concerns or questions.

October 30, 2023

We had to go to a wedding in the Dells the next day and then drive to Denver just as we were getting winter weather. Craig got us in immediately to fix our heater, which was expedited and repaired before More

by skaufman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Lake Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2023

I’ve been coming here since the 90’s and I’ve always been treated great. Thanks. More

by DAyala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler, Luis Morales
Nov 02, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

October 30, 2023

Lake Chevrolet is Very reliable , clean place and people are very friendly And profesional I will recommend my friends to go there for service More

by cinnay1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas, Lucas England, Juliana Martin, Luis Morales
Nov 02, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

October 30, 2023

Deals were pretty good. Service, professionalism and timeliness were top notch, will return for warranty work More

by na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Morales
Nov 02, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

October 30, 2023

Super friendly staff Always feel like I'm well taken care of and everyone is super friendly! More

by kbaker4513
Recommend Dealer
Yes
Nov 02, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

October 30, 2023

The mechanic repeatedly told me I tried to weld the dipstick back together when I told him I didn't. When the previous dipstick broke (11-07-19) I ordered a new one from Lake Auto parts dept., and di More

by neilthedrummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lake Chevrolet responded

We sincerely apologize for the negative experience you had with our mechanic and we take your feedback very seriously. We regret that our mechanic misconstrued the situation and accused you of welding the dipstick back together. We assure you that we are committed to providing our customers with accurate and respectful service, and we will take appropriate action to address this issue. We will be reviewing the incident with our mechanic to ensure that such a misunderstanding does not happen again. We value your patronage and hope that you will give us another chance to demonstrate our commitment to providing you with the best possible service. Please feel free to contact us directly if you have any further concerns or questions.

October 24, 2023

very short of terrible i don't understand how a dealership can take umteen pictures of your car and still get it mixed up with someone else's More

by flora_mack
Recommend Dealer
No
Employees Worked With
cameron
Nov 02, 2023 -

Lake Chevrolet responded

We're truly sorry to hear about your recent experience with us, and we deeply regret the mix-up that occurred with your vehicle. Your frustration is entirely justified, and we take this matter very seriously. To help us address this issue and prevent similar incidents in the future, we would appreciate it if you could provide us with more details about your visit, such as the date and time, and any specific information about the mix-up. This will allow us to investigate the matter further and take corrective actions to improve our processes. Again, we apologize for the inconvenience you experienced, and we appreciate your feedback, which helps us enhance our services.

October 24, 2023

Easy in, easy out. Quick service, courteous staff.,can not say any thing else, done. More

by p40jlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Oct 28, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2023

Steve was very helpful! Pretty quick appointment for oil change and new wipers. Thank you! More

by extraordinary.please
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Oct 25, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Please let us know if there is anything else we can do for you; we are more than happy to help!

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