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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,631 Reviews

2,631 Reviews of Lake Chevrolet - Service Center

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December 17, 2019

GREAT SERVICE AGAIN We always get great service from Lake Chevrolet. We have been coming here for years. Craig is always helpful and keeps us informed about any delays More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Howard
Jan 13, 2020 -

Lake Chevrolet responded

The word "exceptional" is such a high compliment. Thank you so much for taking the time to write out a review based on your experience with us!

December 16, 2019

Awesome experience! So helpful and friendly! Got me exactly what I needed done! Always have a good experience here. Service was done quickly and making an appointment was More

by clairissa.alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Koski
Jan 13, 2020 -

Lake Chevrolet responded

Yay, we love to hear that we helped you with your exact vehicle needs! Thank you for being a loyal customer with us, and we can't wait to help you out during your next service visit.

December 16, 2019

Although they didn't have my part in stock, they were quick I would recommend this service center to anyone of my friends. They always greet you right away, and are quick with the answer of a time frame of the More

by NICHOLAS.WESLEY32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mackensey (Mack) Bolton
Jan 13, 2020 -

Lake Chevrolet responded

Nicholas, we are so happy to have been able to help you out. Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

December 16, 2019

Was a very pleasant experience All my needs were addressed. They went over and above what was expected. Service area was very clean. Was a very pleasant experience. Keep up the g More

by FUGEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Jan 13, 2020 -

Lake Chevrolet responded

We couldn't be more proud to have exceeded your expectations. Thank you for providing us with such a wonderful review. See you next time your vehicle needs service.

December 15, 2019

Very satisfied.i I drove in from Crivitz for funeral the next day and was way overdue for an oil change. Braeger was able to get me scheduled in right after lunch. V More

by JIMDELLIS55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Schlicht, Glen Lewis, Miguel Serna
Jan 13, 2020 -

Lake Chevrolet responded

JIMDELLIS55, we are glad you left here positive from such a negative. We are sorry for your loss, but very happy we could help you out in your time of need. Thank you for allowing us to service your vehicle.

December 14, 2019

Disappointed Took 2 plus hours for an oil change and tire rotation because my paper work was put on another service adviser's desk. Tried to pay and was told if wa More

by ranger0175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Dec 31, 2019 -

Lake Chevrolet responded

Ranger0175, we would like to thank you for reaching out to us. Unfortunately with this platform it does not provide us with your name, or any other key pieces of information about your visit. We would like look into this for you, as this is not how we intend to conduct business. Would you please send me an email at social@lakeautogroup.com so that we may be able to better assist with the feedback you have provided? We look forward to hearing from you.

December 13, 2019

Excellent Customer Service I gave Lake Chevy 5 stars, they were amazing with communicating what was going on with my vehicle and their customer service was outstanding. I got m More

by BK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie Karvonen
Jan 13, 2020 -

Lake Chevrolet responded

We are so proud to have earned this 5 star review! It is an incredibly high compliment, and we thank you for taking the time to share your experience.

December 12, 2019

Outstanding Superior service, great customer interaction. The staff took time to explain the options for the needed work and looked for ways to save me money. I w More

by Russstaerkel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Lake Chevrolet responded

Russstaerkel, "outstanding" is wonderful feedback! We are proud to be your dealer, and will continue to have your back in the future.

December 11, 2019

Transfer case Vehicle was making a grinding noise that we had discussed several times before. The service writer looked up my history and took care of the issue pro More

by SSWOSINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Enders, Jim Schlicht, Leo Campechano, John Webler
Jan 13, 2020 -

Lake Chevrolet responded

Wow, SSWOSINSKI, we are so pleased we could get you the assistance you needed on your vehicle in a prompt and timely manner! We look forward to helping you out in the future. Thank you for your business.

December 10, 2019

Service took for ever We had an appointment at 11am got our car back at 330pm. They take a super long time regardless if you had an appointment or not. Will definitely look More

by TATJANA.VIDOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Thomas
Dec 27, 2019 -

Lake Chevrolet responded

Tatjana, thank you for sharing your experience with us. We apologize if there was a misunderstanding regarding the expected duration of your service visit, we see that you had a lube oil filter and a coolant check done with us. To clarify, when performing this test, and completing it properly, we allow the engine to cool down to determine if, and or where the coolant is leaking. This process does take time, and there should have been a conversation to set that expectation for you. We do apologize for letting you down in this instance, we hope that if you chose to visit us in the future, we will only exceed your expectations of service.

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