Kunes Toyota of Galesburg

Service I always service my car at the dealership. I’ve been out multiple times in the last year and it’s hardly ever a positive experience. I brought my car I always service my car at the dealership. I’ve been out multiple times in the last year and it’s hardly ever a positive experience. I brought my car in for a new electric battery in May and had a rental for about a week and a half. After inquiring about when my car would be done, I discovered they hadn’t even ordered the battery after a week and a half. My car was just sitting at the dealership and I was driving a brand new rental around. Recently my tire kept losing air. I took the car in about 3 times before they finally got to the root of the problem. First they told me there was a nail in it. It still lost air. The next visit they replaced the sensors. It still lost air. Finally they figured out my rim was bent. I had that fixed and also had new brakes put in. I had the brakes done on a Saturday. They called around 11:15 to tell me my car was ready to be picked up. I went out around 12:30 to pick my car up only to find out they’d given my key fob to someone else who had then taken it to Monmouth. I had to wait for the key fob to be returned. Overall, when I bring my car there always seems to be issues with the service. I have been a loyal Toyota customer since purchasing my car in 2010, but it has been a long time since I’ve had a pleasant experience here. More

Easy and fast Easy friendly and quick no hassle quality of truck was excellent facilities were very accommodating employees were nice and easy to work making the ex Easy friendly and quick no hassle quality of truck was excellent facilities were very accommodating employees were nice and easy to work making the experience very nice More

I was very satisfied with the service that I experienced The salesman was very helpful and fair, he was willing to go out of his way to help put me in the automobile that I had chosen, and I received an exce The salesman was very helpful and fair, he was willing to go out of his way to help put me in the automobile that I had chosen, and I received an excellent price More

Quick and painless Just driving through the dealer ship looking, someone came out in the cold and actually asked to help us without being pushy. Ended up going inside wh Just driving through the dealer ship looking, someone came out in the cold and actually asked to help us without being pushy. Ended up going inside where I had never been or purchased this brand before. Deal done in an afternoon without hassle. More

Alternator install I was charged more for the work done than previously stated on a paper prior to the appointment to get repaired.was due a credit of 201.21 but never r I was charged more for the work done than previously stated on a paper prior to the appointment to get repaired.was due a credit of 201.21 but never received it plus a reciept that was supposed to be mailed to me. More

Professional Service was performed quickly. End of the day worked in appointment. Very thankful for a top quality Toyota service department. Exceeds my expectation Service was performed quickly. End of the day worked in appointment. Very thankful for a top quality Toyota service department. Exceeds my expectations every time. More

great experience working with Amanda Thompson was such a pleasure. She listen to our needs and got us a great deal. She was very knowledgeable about the truck we were working with Amanda Thompson was such a pleasure. She listen to our needs and got us a great deal. She was very knowledgeable about the truck we were looking at made sure we knew all about it. We would highly recommend her and will go back when we are in need of another vehicle More

Easy to deal with. Walked into the dealership with some questions about a new Tundra and was greeted by Amanda, with in 10 minutes all of my questions where answered. Am Walked into the dealership with some questions about a new Tundra and was greeted by Amanda, with in 10 minutes all of my questions where answered. Amanda found the truck I was looking for at the price I wanted to pay. Later that day I was driving away in my new Tundra. More

Excellent Excellent Excellent!!! They went above and beyond to help us get what we wanted and to afford what we wanted gave us all the options and even did a little extra excellent se They went above and beyond to help us get what we wanted and to afford what we wanted gave us all the options and even did a little extra excellent service Would definitely recommend them to anyone and everyone and you can really tell that they love their job and care about the people that they’re helping..Thomas Carder was absolutely great he’s genuinely straight up and very helpful a real stand up guy not just out to make a buck More

Worst dealership ever The list of how bad this dealership really is , is way to long to list !! Absolutely the worst experience I’ve ever had with a dealership! From their The list of how bad this dealership really is , is way to long to list !! Absolutely the worst experience I’ve ever had with a dealership! From their deceptive sales practices to their awful “service center “ if u can call it that. They will lie about your service , tell u stuff Is covered then send u a bill later. They can’t even service a vehicle properly in one visit, have to make separate appointments just to balance a tire!!?? Call you a day after your “service” and tell you they forgot to change your oil!!??? Complete garbage! More