Kunes Toyota of Galesburg

Outstanding customer service I had a great experience with our salesman Thomas Carder. He was very professional, courteous & funny. He went above and beyond to make my experience I had a great experience with our salesman Thomas Carder. He was very professional, courteous & funny. He went above and beyond to make my experience 1 I'll never forget! Excellent service!! Thank you Mr. Carder! More

never notified, left sitting in waiting room Everything went ok until I was told my car was being test driven and THEY WOULD PAGE me, 1/2 hour plus later I see my car parked outside and go chase Everything went ok until I was told my car was being test driven and THEY WOULD PAGE me, 1/2 hour plus later I see my car parked outside and go chase someone down who happened to be Brock who helped me even those he had not been my service person. He was great!. I had to make yet another trip in because the alert maintenance sign was still on my dashboard. Brock was good enough to come out and change it even tho he had not been responsible for it. More

Pleased with my service In have not yet had a bad experience at the toyato dealership. The people are very helpful and my service is usually quick. The cost has been a bit a In have not yet had a bad experience at the toyato dealership. The people are very helpful and my service is usually quick. The cost has been a bit above my bugdet. But I've managed to pay. Would love to get some good tires but I can't afford The good ones. If you guys had a finance option for tires. I'd be interested. Overall. I really enjoy having bought my toyato at your dealership everyone has always been very good to me. More

Honda repair Your people are great! My Honda needed repair and you. The Toyota dealer helped me. The ladies setting up the service were exceptional thank you Your people are great! My Honda needed repair and you. The Toyota dealer helped me. The ladies setting up the service were exceptional thank you More

great experience I have worked with a lot of car dealers in my life and Thomas is by far one of the best I have ever worked with. He went beyond help to get me in to a I have worked with a lot of car dealers in my life and Thomas is by far one of the best I have ever worked with. He went beyond help to get me in to a new car. Very nice and helpful! More

Some confusion When I ordered new tires on Black Friday, there was confusion concerning computer protocol between the parts department and the service department. I When I ordered new tires on Black Friday, there was confusion concerning computer protocol between the parts department and the service department. It took an additional 20 minutes to sort this out. Otherwise, everything went well. The parts department did spend additional time with me helping me discover the best overall tire value. I really appreciated this More

Not helpful at all Went to get a new key even ordered it ahead of time and I got there and they didn’t have it a month later still hasn’t arrived apparently. Went to get a new key even ordered it ahead of time and I got there and they didn’t have it a month later still hasn’t arrived apparently. More

Disappointing Dropped off car before time asked. I was told it would be looked at and parts ordered if needed and ready by Wednesday Obviously there was a lack of Dropped off car before time asked. I was told it would be looked at and parts ordered if needed and ready by Wednesday Obviously there was a lack of communication. Parts were not ordered and it was not even looked at. It was then that they said it would be ready Thursday. Long story it wasn't ready until late Friday afternoon. At check out they were going to order new tires and that didn't even get done. They offered a percent off but there is no need as I am finished with excuses. More

Awesome experience!!! Thank you to Jamie swearingen for making sure to take time to listen and find exactly what we wanted for us! Thank you Ben Hook for always being ther Thank you to Jamie swearingen for making sure to take time to listen and find exactly what we wanted for us! Thank you Ben Hook for always being there and guiding us as well! More

Recall This was my first recall from Toyota. The response was quick and efficient. Hope never to have need to have The occasion to need the air bags, but This was my first recall from Toyota. The response was quick and efficient. Hope never to have need to have The occasion to need the air bags, but to know that they now will deploy when needed is reasureing. More