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Krenzen Auto Mall

Duluth, MN

4.9
254 Reviews
Call Dealership (218) 724-6632
View Awards

2500 Mall Drive

Duluth, MN

55811

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254 Reviews of Krenzen Auto Mall

November 21, 2024

The sales people were friendly, helpful and efficient. Answer all of my questions and made a good offer. More

by stevensp05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim P.
Report | Print
November 14, 2024

I have had a good experience every time I come in. My main experience is with the service department. Everyone is super friendly, and so far I have had no problems with my car everthing done well. More

by Tobin424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Nov 14, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your experience, Tobin424! We're thrilled to hear that you consistently have a good experience with our service department. It’s wonderful to know that our team’s friendliness has made a positive impact and that your car has been in great hands. We truly appreciate your trust in us, and we look forward to serving you again in the future! If you need anything, just let us know. 😊🚗🌟

November 08, 2024

Good services and friendly. They answered my questions clearly. I also got chance to ask other possible opportunities at Krenzen. More

by Xie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rengo
Report | Print
Nov 14, 2024 -

Krenzen Auto Mall responded

Thank you for your positive feedback, Xie! We're delighted to hear that you found our services to be good and our team friendly. It's great to know that your questions were answered clearly and that you had the opportunity to explore other options with us at Krenzen. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to helping you again! 😊✨

November 06, 2024

Service writer was great—very helpful and informative. Pleasant to deal with. Nice this dealer provides some snacks and soda More

by Vpost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rengo
Report | Print
Nov 07, 2024 -

Krenzen Auto Mall responded

Thank you for your wonderful feedback! We're thrilled to hear that our service writer was helpful and made your experience pleasant. We love providing those little extra touches like snacks and soda to make your visit more enjoyable. Your satisfaction means a lot to us, and we look forward to seeing you again soon!

November 06, 2024

This dealership is first class. I got great service at a fair price. I will definitely be back. More

by Mmichals1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Nov 07, 2024 -

Krenzen Auto Mall responded

Thank you for your fantastic review! We're delighted to hear that you had a first-class experience with us and that you felt you received great service at a fair price. We truly appreciate your support and look forward to welcoming you back in the future! Safe travels until then!

October 29, 2024

Brought in for warranty work and walked out with $2,700 bill. Go figure. Somehow, any part can be considered a “wear item” at dealer’s discretion. Watch out. More

by clintona500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Oct 30, 2024 -

Krenzen Auto Mall responded

Hi Clintona500, Thank you for your feedback, and I'm sorry to hear about your experience. We strive to provide transparent and fair assessments for all our services, but I understand how frustrating it can be when unexpected costs arise. "Wear items" can vary depending on the situation, and we always aim to communicate clearly about any potential charges before proceeding with repairs. If you would like to discuss your experience further, please reach out to us directly. We value your input and would appreciate the opportunity to resolve your concerns. Thank you for bringing this to our attention.

October 28, 2024

The service was personable. There was no pressure to buy. Very knowledgeable about the product. More

by sjb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Oct 30, 2024 -

Krenzen Auto Mall responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Providing a personable service without any pressure is important to us, and we're glad our knowledge about the product helped you feel informed. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

October 01, 2024

I always hate going to car dealerships because most of them drive me nuts with pushy sales people. This was definitely not the case with Dan Peterson at Krenzen Honda. The car shopping couldn't have bee More

by drwilliams2711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Oct 07, 2024 -

Krenzen Auto Mall responded

Thank you so much for your kind words! We completely understand how frustrating car shopping can be, and we're thrilled to hear that Dan provided you with a positive experience free of pressure. At Krenzen Honda, our goal is to make the process as enjoyable and straightforward as possible. We appreciate your feedback and look forward to assisting you again in the future—hopefully, with that vehicle you have your eye on! Safe driving!

September 30, 2024

They did a thorough job: oil change, checked fluids and tires. Had to take extra time to adjust the bill. Friendly. More

by vvitek2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 07, 2024 -

Krenzen Auto Mall responded

Thank you so much for your positive feedback! We're glad to hear that you were satisfied with our thorough service and that our team was friendly throughout the process. We appreciate your patience while we adjusted the bill, and we look forward to seeing you again for your next visit!

September 30, 2024

$25 oil change is not correct . Came in at $48. If your car isn’t purchased from there , you will struggle getting assistance More

by Nord41ean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Oct 07, 2024 -

Krenzen Auto Mall responded

Thank you for your feedback. We apologize for the confusion regarding the oil change pricing and any inconvenience you experienced. Our goal is to provide clear and accurate information to all our customers, regardless of where their vehicle was purchased. We appreciate your input and will use it to improve our communication and service. If you have any further concerns, please don’t hesitate to reach out. We value your business and hope to serve you better in the future.

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