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Krenzen Auto Mall

Duluth, MN

4.8
259 Reviews
Call Dealership (218) 724-6632
View Awards

2500 Mall Drive

Duluth, MN

55811

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259 Reviews of Krenzen Auto Mall

December 11, 2024

Every person encountered was friendly, polite and professional. Waiting room was clean. No problems encountered with getting a new battery, had to be ordered, and getting it installed the next day. More

by kathiwithani77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Report | Print
Dec 16, 2024 -

Krenzen Auto Mall responded

Thank you for taking the time to share your experience with us! We’re thrilled to hear that you found our team friendly, polite, and professional during your visit. Maintaining a clean and comfortable environment for our customers is important to us, and we're glad you noticed! It’s great to know that your battery order and installation went smoothly. We appreciate your trust in us, and we’re here for any future service needs you may have. Thanks again for your feedback, and we look forward to seeing you next time!

December 05, 2024

I was there for an oil change today that took 2 hours! I wasn't informed about the trip from the auto parts store to get a filter that was wrong. Plus, my coupon for the oil change was greater than the More

by mommalu65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Haag
Report | Print
Dec 16, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your feedback with us, and I sincerely apologize for the experience you had during your visit. We strive to provide efficient service and clear communication, and it seems we fell short in both areas this time. It’s concerning to hear that your oil change took longer than expected, especially due to a mix-up with the filter. We should have communicated that delay to you more effectively. Additionally, I’m sorry to hear that your coupon was not applied correctly, which added to your frustration. Your feedback is invaluable as it helps us improve our services. I would appreciate the opportunity to discuss your experience further and resolve the issues you encountered. Please feel free to reach out to me directly at [Your Contact Information]. Thank you for bringing this to our attention, and I hope we can make things right.

November 28, 2024

Always get good service & friendly staff. Do a great job in a timely manner.Honest & sell the best vehicles. More

by sue196643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 02, 2024 -

Krenzen Auto Mall responded

Thank you so much for your fantastic review, Sue! We're delighted to hear that you consistently receive great service from our friendly staff. Providing timely and honest service is our top priority, and we're glad that it shows. Your kind words motivate us to keep striving for excellence. We look forward to seeing you again soon and appreciate your trust in us for your vehicle needs! 🚗✨

November 22, 2024

Krenzen Honda has been a great experience for for years. They do a great job More

by gkdonovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Report | Print
Nov 27, 2024 -

Krenzen Auto Mall responded

Thank you for the great review!

November 22, 2024

I trust the work. Reasonable prices. Great staff. I continue to have my scheduled work done there More

by tnesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Nov 27, 2024 -

Krenzen Auto Mall responded

Thank you for your feedback and loyalty! We appreciate your business and support.

November 21, 2024

The sales people were friendly, helpful and efficient. Answer all of my questions and made a good offer. More

by stevensp05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim P.
Report | Print
Nov 21, 2024 -

Krenzen Auto Mall responded

Thank you so much for your wonderful review! We're thrilled to hear that our team was friendly, helpful, and efficient in addressing all your questions. It's great to know you felt well taken care of and received a good offer. We appreciate your support and look forward to serving you again in the future!

November 14, 2024

I have had a good experience every time I come in. My main experience is with the service department. Everyone is super friendly, and so far I have had no problems with my car everthing done well. More

by Tobin424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Nov 14, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your experience, Tobin424! We're thrilled to hear that you consistently have a good experience with our service department. It’s wonderful to know that our team’s friendliness has made a positive impact and that your car has been in great hands. We truly appreciate your trust in us, and we look forward to serving you again in the future! If you need anything, just let us know. 😊🚗🌟

November 08, 2024

Good services and friendly. They answered my questions clearly. I also got chance to ask other possible opportunities at Krenzen. More

by Xie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rengo
Report | Print
Nov 14, 2024 -

Krenzen Auto Mall responded

Thank you for your positive feedback, Xie! We're delighted to hear that you found our services to be good and our team friendly. It's great to know that your questions were answered clearly and that you had the opportunity to explore other options with us at Krenzen. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to helping you again! 😊✨

November 06, 2024

Service writer was great—very helpful and informative. Pleasant to deal with. Nice this dealer provides some snacks and soda More

by Vpost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rengo
Report | Print
Nov 07, 2024 -

Krenzen Auto Mall responded

Thank you for your wonderful feedback! We're thrilled to hear that our service writer was helpful and made your experience pleasant. We love providing those little extra touches like snacks and soda to make your visit more enjoyable. Your satisfaction means a lot to us, and we look forward to seeing you again soon!

November 06, 2024

This dealership is first class. I got great service at a fair price. I will definitely be back. More

by Mmichals1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Nov 07, 2024 -

Krenzen Auto Mall responded

Thank you for your fantastic review! We're delighted to hear that you had a first-class experience with us and that you felt you received great service at a fair price. We truly appreciate your support and look forward to welcoming you back in the future! Safe travels until then!

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