Koons White Marsh Chevrolet

"I had a fantastic experience with Jason at this dealership! Jason was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The financing process was s dealership! Jason was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a new car. I also loved that he stayed in communication with me during the entire process. Jason was also willing to deliver my car to me! I will recommend Koon's Chevrolet to all my friends and family. #JASON More

Appt started on time staff greeted us upon arrival Josh great with explainations after service completed Service bery timely Josh great with explainations after service completed Service bery timely More

After 5 weeks of annoyances and not having my truck because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every issue. Mark was very helpful and took the time to make sure everything was handled correctly and as timely as possible. Erin Baker was phenomenal in helping and not only reassured me that it would be taken care of but kept going the extra mile to get updates and make sure all issues were addressed. Any production bonuses the dealership may offer, they both deserves it all. More

Man, Let me tell you. Shane did his thing! I don't what other reviewers have said. Shane helped me and my family tremendously. I previously purchased a vehicle from what I Shane did his thing! I don't what other reviewers have said. Shane helped me and my family tremendously. I previously purchased a vehicle from what I would consider a subpar dealership in PA. (I would say the name here). After several failed attempts to have my vehicle serviced among other misfortunes since having the vehicle, I needed a new start. I reached out to Koons Chevy in White Marsh. And, was connected to Shane Floyd. That man is a trooper! He was friendly, cautious, and valued my time! The majority of the deal began online, which went smoothly. I wanted an Equinox but my credit wasn't so great! Shane helped me find the right vehicle for me! I purchased a 2021 Chevy Equinox LT, with black rims. A fun and sexy vehicle! When it was time to pick up the vehicle and finalize the paperwork, Shane came out on his day off to help me with the process! Shane, It's an honor to work with you and I will do business with Koons again, because of you and your commitment to excellence! More

I had to do a separate review for Carri Kidwell, the Customer Care Coordinator of Koons Chevy in White Marsh. She was amazing! I would not have gotten as far as I did if it wasn't for her. She was court Customer Care Coordinator of Koons Chevy in White Marsh. She was amazing! I would not have gotten as far as I did if it wasn't for her. She was courteous, direct, and informative. I would have thought she was trained by Verizon Wireless by the way she responded to my questions and her willingness to help me through the initial phase of my vehicle purchase! I have Carri and Shane to thank for the amazing experience! Ms. Kidwell, Keep giving great customer service and creating an awesome and comfortable experience! You did great! I had to give you your props! More

Salesman Buddy Price was very honest. Straightforward. I felt very comfortable at the dealership. He worked with us to find the right vehicle which we could afford I would and will r Straightforward. I felt very comfortable at the dealership. He worked with us to find the right vehicle which we could afford I would and will recommend koons Chevrolet and Buddy Price. Thank you More

Very impressed with the Dealership in general from my car buying experience to my first oil change service . buying experience to my first oil change service . More

Great experience! Nuddy is a great salesman. Andrew in Finance looked out for me. Got me the best financing possible. Highly recommend this dealership and staff. Nuddy is a great salesman. Andrew in Finance looked out for me. Got me the best financing possible. Highly recommend this dealership and staff. More

Everyone at Koons is very professional. The staff members all have great personalities and are friendly. I’m not a fan of car shopping and do not like dealing with sales people, but this wa The staff members all have great personalities and are friendly. I’m not a fan of car shopping and do not like dealing with sales people, but this was a good experience. Thank you staff at Koons! More

Buddy is awesome! He works hard to make sure his customers are happy with their purchase. The manager & the cashier Cas were super nice & easy to talk to. I mentioned He works hard to make sure his customers are happy with their purchase. The manager & the cashier Cas were super nice & easy to talk to. I mentioned my phone was dying and the cashier said she had could plug my phone in for me. Not a fan of the finance manager- he was not personable, and I do not recommend dealing with him, I asked to look at the contract one more time after we signed everything and he told me he couldn't pull it up, it was on the thumb drive. It made me feel like he wanted me to just leave his office, he didn't even try to shake my hand at the end or offer me his business card. (Normal things at the end of a car buying service.) I know they have another finance person who is nice & I wish I could have used him. More