
Koons Westminster Toyota
Westminster, MD
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The service department at Koons was outstanding during today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting additional issues that needed to be dealt with. I really liked how these guys interacted with me and helped proceed to a successful visit. It’s just not necessarily like that when I visit other dealership service departments. Finally, thumbs up to their waiting area … very comfortable and accommodating. More
I have been looking for a Toyota for my mom and dad. Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found it". "Send me a form so I can put a deposit on it" I told the Product Specialist. The form comes back $5K higher than what was emailed to me earlier in the day?1?! "You will need to discuss this with your manager and call me back" I said, quite perturbed. Since then....crickets. More
Our buying experience was great from start to finish. We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional. More
All of the staff was very helpful and knowledgeable. Made the experience efficient and effortless. Recommend the dealership!! Made the experience efficient and effortless. Recommend the dealership!! More
Molly Clemons handled my visit from beginning to end. She thoroughly explained everything that needed to be done to my RAV and also shared the information in print. The repairs were completed in a timely She thoroughly explained everything that needed to be done to my RAV and also shared the information in print. The repairs were completed in a timely manner. Molly knows how to interact with people, which is crucial in her position. More
Molly was excellent in explaining what was to be done. After looking at the car, she came to me that the techs found a small concern that needed attention. I authorize the correction and within a short ti After looking at the car, she came to me that the techs found a small concern that needed attention. I authorize the correction and within a short time, car was finished. The tech also took time to show and explain to me several of the items on the dash board. As a senior, this made more sense. From beginning to completion, all went well. Entire area was neat and clean. More