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Koons Westminster Toyota

Westminster, MD

4.6
630 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 630 reviews

March 30, 2023

The service department at Koons was outstanding during today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting More

by Kparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bromwell, Todd Eckard
Mar 30, 2023 -

Koons Westminster Toyota responded

Thank you for this detailed and glowing review! We're so happy to hear that Todd and George provided you with a thorough and excellent vehicle service. As you said, they always make a point to go above and beyond expectations to deliver top-notch work. We'll be sure to pass on your kudos to them. Our team is also proud to offer a comfortable space for customers to relax while waiting on service--we believe a quality service should account for both the vehicle and the customer's needs. Thank you again for your kind words. We appreciate your business and hope to see you again at Koons Westminster Toyota!

March 29, 2023

I have been looking for a Toyota for my mom and dad. Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found More

by TJ
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Product Sales Team
Mar 30, 2023 -

Koons Westminster Toyota responded

TJ, I apologize for any confusion regarding the price of the vehicle and deposit. We strive to provide the fairest rates we can, but I will make a note of your concern in our effort to remain competitive. This does not sound like the transparent and responsive assistance I expect from our team and I would appreciate the chance to make it right. Please contact me at your earliest convenience so I can help assist you moving forward. Thank you, Vitaly Gurvich - General Manager - 410-876-6400 x11100

Mar 30, 2023 -

TJ responded

Thank you for your response At noon today I received an email from Product Specialists J. and B. that the car was sold to which I responded "Unbelievable". Yesterday I told them I was still interested in the car and wanted to get the pricing resolved . Today I went over to Ourisman where, upfront, the salesperson walked me through the hybrid premium and then provided two ways to look logical ways to assess and/or correct for the premium. The Ourisman premium was cheaper by $700 and the transparency/communication skills were far more professional. Mistakes happen but education on the premium and basic communication skills (returning texts, etc.) should be foundational.

March 20, 2023

Our buying experience was great from start to finish. We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional More

by lisa C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Sears, Steve Breen, Mary Ann McMorrow, Brooks Hoffman
Mar 20, 2023 -

Koons Westminster Toyota responded

Thank you for the review, Lisa! We are so glad to hear that Brooks. Joey, Steve, and Maryann delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Koons Westminster Toyota!

March 12, 2023

Everyone at Koons were amazing. They made purchasing my new car a great experience. Brendon was an excellent sales person. More

by angelagerald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon
Mar 13, 2023 -

Koons Westminster Toyota responded

Angela, thank you for the review! We are so glad to hear that you had a successful purchase experience working with Brendon and the Koons Westminster Toyota team. Drive safely, and we hope to see you back again down the road!

March 11, 2023

Excellent service with excellent help getting my car serviced at the Toyota dealership today I am a happy customer More

by rkermisch1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George bromwell
Mar 14, 2023 -

Koons Westminster Toyota responded

We’re delighted to get your 5-star review of Koons Westminster Toyota. Thanks for working with the team!

March 10, 2023

Koontz has always been a positive service experience. Purchased my 4Runner here, will be backnfornthe Sequoia. More

by Laquesabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Mar 12, 2023 -

Koons Westminster Toyota responded

We appreciate your business and your review! Thanks from the Koons Westminster Toyota Team, Laquesabe!

March 06, 2023

All of the staff was very helpful and knowledgeable. Made the experience efficient and effortless. Recommend the dealership!! More

by Steve & Kim Newberry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cody Curtis, Jeremy Voelkel, Brooks Hoffman
Mar 06, 2023 -

Koons Westminster Toyota responded

Steve & Kim, thank you for the review! We are so glad to hear that you had a successful experience working with the Koons Westminster Toyota team. Drive safely, and we hope to see you again down the road!

March 01, 2023

Molly Clemons handled my visit from beginning to end. She thoroughly explained everything that needed to be done to my RAV and also shared the information in print. The repairs were completed in a timely More

by Jknight
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Molly Clemons, Mary Ann McMorrow, Jeremy Voelkel
Mar 02, 2023 -

Koons Westminster Toyota responded

Molly is great and we are so thrilled to see that you had the chance to work with her! We are happy to see that you trust your RAV4 in the capable hands of our service team. Thank you for supporting Koons Westminster Toyota and we will see you next time!

February 20, 2023

Kyle was Awesome. Made sure we let happy and frequently check up with us to make sure we had no issues More

by Jamie2844
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 21, 2023 -

Koons Westminster Toyota responded

It's great to hear that Kyle took such great care of you! Thank you for choosing Koons Westminster Toyota and for sharing your experience. Safe travels ahead!

February 18, 2023

Molly was excellent in explaining what was to be done. After looking at the car, she came to me that the techs found a small concern that needed attention. I authorize the correction and within a short ti More

by Chasnnez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly clemens
Feb 20, 2023 -

Koons Westminster Toyota responded

Thank you for the review! We are so glad to hear that Molly delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Koons Westminster Toyota!

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