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Koons Westminster Toyota

Westminster, MD

Overview
Reviews
Vehicles
4.6
619 Reviews
Call Dealership (410) 876-6400
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 619 reviews

January 11, 2024

my truck had recall for paint, its been 8 months still not fixed.so much for service after you pay for it More

by raywiderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tod brooks
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Jan 11, 2024 -

Koons Westminster Toyota responded

Ray, I'm sorry to learn about the delay with your truck's paint recall. This is certainly not the level of service we aim for and I understand how frustrating this must be. We'd like to look into this matter further and expedite a resolution if possible - please reach out at your earliest convenience so we can discuss it in more detail. Thank you, Jody Flaherty - Customer Relations Manager - 410-876-6400

January 08, 2024

It was a great experience. Everyone there was a total professional. I would definitely buy my next car there More

by Dante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I do not remember his name
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Jan 08, 2024 -

Koons Westminster Toyota responded

Thanks for trusting us with your business, Dante! Our team at Koons Westminster Toyota wishes you safe miles ahead and looks forward to working with you in the future!

January 07, 2024

We visited to test drive some vehicles. They were ready for us when we arrived for our appointment. They allowed us some space to explore on our and test drive, and were very helpful in ans More

by Teresa
Recommend Dealer
Yes
Employees Worked With
Alex was the primary person, but some others were involved
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Jan 08, 2024 -

Koons Westminster Toyota responded

Teresa, it's great to know that you had a positive experience at Koons Westminster Toyota. We always aim for our customers to feel comfortable and informed during their visit. Thanks for the feedback!

December 29, 2023

Excellent service and courteous, minimum waiting time. Highly recommend Koons to other drivers, will certainly return for service. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Walsh
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Jan 02, 2024 -

Koons Westminster Toyota responded

Mark, we're delighted to know you had a great experience at Koons Westminster Toyota. Thanks for recommending us and we look forward to seeing you again!

December 28, 2023

Very courteous. Explained thing needed to be done. Pretty accurate with time to complete the job. More

by pjweiss848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris merriman
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Dec 28, 2023 -

Koons Westminster Toyota responded

We are so happy that our Koons Westminster Toyota team earned your five stars. Thanks for working with us!

October 31, 2023

Worked with Chris in the service department great guy fast and convenient. Thanks Chris M. More

by hunterross5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Merriman
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Nov 01, 2023 -

Koons Westminster Toyota responded

Thank you for choosing Koons Westminster Toyota. We are glad to hear that Chris provided excellent service and will pass along your kind words.

October 25, 2023

EXTRAORDINARY EFFICIENT SERVICE WITH NO PRESSURE TIMELY AND CONSISTENT EXPERIENCE GREAT COMMUNICATION at EVERY PLace which built trust in service More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Todd Dwars
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Oct 25, 2023 -

Koons Westminster Toyota responded

Eli, we're glad to know you had an efficient and pressure-free experience at Koons Westminster Toyota. We pride ourselves on our communication skills and are glad they helped build trust in our service. Thanks for the review!

October 21, 2023

Nice dealership. Seem to know your needs. Hours really meet the customer needs plus shuttle service is a plus. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bromwel, Todd Eckard
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Oct 23, 2023 -

Koons Westminster Toyota responded

Jim, we're glad to know that our hours and shuttle service at Koons Westminster Toyota met your needs. Thanks for the positive feedback!

October 15, 2023

Service was prompt and efficient. Service rep was informative, knowledgeable and friendly. Looking forward to future visits. More

by lbbenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Staub
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Oct 16, 2023 -

Koons Westminster Toyota responded

Thanks for the positive feedback! We're glad to know you had a prompt and efficient service experience at Koons Westminster Toyota. Looking forward to your future visits too!

September 22, 2023

Great service and polite and fast ,I’m extremely pleased with sales and device department More

by jcopelandsafetyfirst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Stoll, Jacob Baadte
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Sep 22, 2023 -

Koons Westminster Toyota responded

We are happy to read this feedback! Thank you for choosing Koons Westminster Toyota and for sharing your experience. Drive safely until we see you again!

Sep 22, 2023 -

jcopelandsafetyfirst responded

It’s truely a pleasure to deal with the entire staff from sales to financing to service !!! Such professional people was my pleasure honestly

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