Koons Westminster Toyota

Each time I have had my car serviced I was greeted very warmly. My questions have always been answered confidently and understandably to me! Once my warranty is completed I have no reservations about ser warmly. My questions have always been answered confidently and understandably to me! Once my warranty is completed I have no reservations about servicing my car at Koons. More

Absolutely wonderful staff. No pressure, great selection and easy financing options. Very knowledgeable sales crew No pressure, great selection and easy financing options. Very knowledgeable sales crew More

Salesperson was ready for my appointment and was helpful in explaining the vehicle features. He was very busy but stayed in communication with me throughout the process. in explaining the vehicle features. He was very busy but stayed in communication with me throughout the process. More

The friendliest and always does a great job. Very dependable if I ever have a problem Very dependable if I ever have a problem More

We purchased our new 2023 Toyota Tacoma at the Westminster location. Our salesman was Kyle. He was very knowledgeable and helpful with all aspects of the process. It took most of the day, but in t Westminster location. Our salesman was Kyle. He was very knowledgeable and helpful with all aspects of the process. It took most of the day, but in the end everything came out great. You're very fortunate to have salesman who cares about their customers. Thanks again! V & B More

I brought my Toyota Camry in to Westminster on1/22 for 4 new Michelin tires ,allignment, and the 30,000 miles service. My car runs great and it is well aligned for a smooth ride. I want to thank Mr. D new Michelin tires ,allignment, and the 30,000 miles service. My car runs great and it is well aligned for a smooth ride. I want to thank Mr. Dar Richardson for the excellent job. He is a credit to your staff!! Sincerely,. Mr. Huber More

On 01/27/2024, I took my 2023 Toyota Corolla Cross in for the first 1,000 mile oil change. Yeah, I'm old school. Instead of seeing a real service advisor, I was shuffled to a teenager who insisted that I for the first 1,000 mile oil change. Yeah, I'm old school. Instead of seeing a real service advisor, I was shuffled to a teenager who insisted that I didn't need and oil change until 10,000 miles. Now anyone who owns a Toyota knows (or should know) that in order for them, or for that matter any car, to last a very long time, you need to keep up with maintenance. Anyone who buys that quick Persian rug about oil lasting 10,000 miles is being foolish. I explained that as the customer and Koon's providing service, they are bond to perform service as the customer wishes. They may "advise" a customer, but the customer has the final word. In addition, I had to argue that the tires DID NOT need rotation nor did the battery need to be checked. I check my own fluids, battery, air pressure, etc. BTW, modern radial tires kept at the correct pressure DO NOT need rotation. This is a scam to make a few more bucks. Upon completion of the work, I was told that the brakes were working fine. Gee, thanks, I was really worried about that. This is the second time that I have run into this situation at Koon's. The first time was in October when I took my son's 2023 Corolla Hatchback in for it's first 1,000 mile oil change. In that instance, I had to argue with two teenagers. I should note that I perform my own service work. Any heavy lifting I leave up to the dealer. In these cases I only took it into the dealer because the first 24,000 mi./2 yr. servicing is on Toyota's dime. I know why a dealer operates like this. A minimum wage teenager with little or no training or knowledge is much less expensive than a trained, experienced and knowledgeable service advisor. When I take my car to a dealer, even for only minor servicing, I may have questions or concerns that only a real service advisor can answer. I will return to Koon's for the 5,000 mile oil change. But if this happens again, I shall take my business elsewhere. More

Excellent service. Upfront and honest. Very person oriented. Service on time and estimate very reliable. Upfront and honest. Very person oriented. Service on time and estimate very reliable. More

Every one very polite Molly was my advisor she is very good at what she does very pleasant she really acts as if she loves her job good at what she does very pleasant she really acts as if she loves her job More

Dealer representatives were cordial, friendly and respectful. Showed curtesy and helpful to resolve issues. Will return in future for service respectful. Showed curtesy and helpful to resolve issues. Will return in future for service More