Koons Westminster Toyota

a very pleasant experience My wife and I drove up from Manson, NC to purchase my Toyota Tundra. We worked with a new salesman, James Lammey. We could tell he was somewhat nervo My wife and I drove up from Manson, NC to purchase my Toyota Tundra. We worked with a new salesman, James Lammey. We could tell he was somewhat nervous but, he did a great job answering our questions and following up on any of our requests. He had the truck detailed, gassed up and, ready to go when we got there an hour earlier than promised. He really went out of his way to make us feel special throughout the entire process. A gentleman named Jeremy helped us finalize the paperwork and he was not only courteous, he found us a slightly lower interest rate. I would definitely recommend James (and Jeremy) to anyone interested in a new Toyota. I was able to get the truck I wanted at a more than fair price. thanks James! More

Koons Toyota Westminster - Joanne Virgilio We gladly drove 3 hrs to Koons Toyota in Westminster, MD to purchase another new car through Joanne Virgilio! We love working with Joanne - she’s pro We gladly drove 3 hrs to Koons Toyota in Westminster, MD to purchase another new car through Joanne Virgilio! We love working with Joanne - she’s professional and customer-focused. She found us the car we wanted and made sure we got the best deal possible. When a new financing incentive became available (the morning we were driving down to finalize our purchase), we were so impressed she had already added that incentive into our deal! Joanne is proactive, responsive, and trustworthy - we HIGHLY recommend working with her on the purchase of your next vehicle! More

This is in regards to the recall scheduling team. I called because I received a notice in the mail stating that my Camry had a recall due to faulty airbags. I called to schedule the appointment and sc called because I received a notice in the mail stating that my Camry had a recall due to faulty airbags. I called to schedule the appointment and schedule additional services at the same time. I was transferred to the recall scheduling line and the woman who answered became rude after the ViN number that I gave her did not show up in the system. She had me repeat the number several times and then repeated it back to me wrong. She then said that I just did not have a recall. I did not feel confident with the statement so I asked to speak to her manager. Jonathan, who said he was the manager, picked up the call quickly and just as quickly stated that my car did not have a recall and that I should be happy about that. He then went on to say that Toyota sends out batch recall notices to everyone even if their vehicle is not affected. His quick response and canned explanation gave me the impression that he did not look into my car and my question, and made me feel like he was hurrying me off of the phone. He offered me the number to the manufacturer, which was wrong when I tried to call it. I asked to speak with someone above him because I did not feel as though my concern was being addressed appropriately and he then became upset saying that he was the manager. He also would not give me his last name or his employee ID number so I could reference who i was speaking to. I have purchased two cars from Koons Toyota in Westminster and after today, I will not make that mistake again. More

Exceptional Customer Service Joanne was extremely personable and did an excellent job helping me get the Tacoma I wanted. I drove from three states over to do business with Koons Joanne was extremely personable and did an excellent job helping me get the Tacoma I wanted. I drove from three states over to do business with Koons Toyota. Keep up the good work Joanne! More

Kyle Smith Sales person Kyle Smith, was extremely rude and very unprofessional. Honestly for Koons to have a sales person who truly doesn’t care about putting a Sales person Kyle Smith, was extremely rude and very unprofessional. Honestly for Koons to have a sales person who truly doesn’t care about putting a customer first. I have a search criteria of specific vehicles I’m looking for , he basically told me that the car doesn’t exist in the price range I want . No research or anything . There are many within a 30 mile proximity of the dealership that do fit my criteria. Instead of being rude and saying it doesn’t exist he could of said they currently don’t have one. His exact quote “I don’t know if that was a joke, but that defiantly won’t exist.” Are you kidding me cause there are many within 1 hour of driving range . Rude customer service . More

Great Customer Service Christian in sales is extremely knowledgeable, professional, and kind. If your looking for a Toyota he is a great person to talk to at the Koons deale Christian in sales is extremely knowledgeable, professional, and kind. If your looking for a Toyota he is a great person to talk to at the Koons dealership. He was not pushy and was very understanding. More

Koons toyota experience Was interested in replacing my 2009 ford ranger. Went to koons to drive used Tacoma’s.. drove 2 tocomas and asked them to appraise my 09 ranger. They Was interested in replacing my 2009 ford ranger. Went to koons to drive used Tacoma’s.. drove 2 tocomas and asked them to appraise my 09 ranger. They immediately tried to up sell an appearance package while low balling my ranger. I politely told them I was undecided and that I needed to drive other similar vehicles. Upon driving those vehicles I decided that I was not interested in those particular vehicles. As a good salesman should, they followed up with me several. Times. When I informed the salesperson of this, he naturally inquired as to why I was not interested. Upon informing him of my dissatisfaction with the 2 vehicles he proceeded to throw a tantrum like a 12 year old. He was totally disrespectful and offensive.. I will never walk on to a lot owned by koons again More

Outstanding experience!! Bought 2014 Prius and dealt with salesman Matthew and Steve th sales manager. Both were very polite, professional and fair. Cecil in finance went out Bought 2014 Prius and dealt with salesman Matthew and Steve th sales manager. Both were very polite, professional and fair. Cecil in finance went out of his way to secure a loan for my wife and me with a good rate. Never had a better car buying experience! Would definitely buy here again.—Joe W More

DISHONEST. AVOID AT ALL COST Purchased a used 2017 WRX with 16,500 miles in August 2018. Now with 22,300 miles, I had new all season tires installed. The tire shop found a bent wh Purchased a used 2017 WRX with 16,500 miles in August 2018. Now with 22,300 miles, I had new all season tires installed. The tire shop found a bent wheel and bearing damage that was barely noticeable but I reported an odd humming noise at 50mph so I requested they investigated. After they gave me the results, I called the shop manager Jeff who told me that because the car passed state inspection at the time (which was at 15,500 miles, 1000 miles prior to purchase) there’s nothing they can do. So because either their inspector missed the minor bend in the wheel, or it hit a curb in the interim period, I’m left to eat the cost. Now I understand why he didn’t offer me a test drive prior to purchase. Do yourself a favor and avoid these dishonest money scavengers. More

BUYING PROCESS Eugene sold my daughter-in-law a new Adventure. She was fully satisfied with the way Eugene handled a few problems that arose with her fear of buying Eugene sold my daughter-in-law a new Adventure. She was fully satisfied with the way Eugene handled a few problems that arose with her fear of buying a new auto. I just purchased a RAV4 from Eugene. He phoned me to keep me updated on delivery. He was very professional and easy to work with. As a retired salesperson of 30 years I was impressed and very satisfied in dealing with Eugene. I would recommend him to anyone looking for a new auto. I should also mention the credit process as administered by Jeremy Voelkel was perhaps the easiest I've ever encountered. He explained everything in easy to understand terms. I would also recommend him to anyone needing credit when purchasing an auto from Koons. John Stephens More